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Verwood Hotel & Serviced Residence

Property class: 4

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Photo gallery for Verwood Hotel & Serviced Residence

A swimming pool with a bridge, lounge chairs, and potted plants. - Verwood Hotel & Serviced Residence (Surabaya)
A hotel room with a large bed, a chair, a small table, and a decorative wall piece. - Verwood Hotel & Serviced Residence (Surabaya)
A spa room with a bathtub, a small table with toiletries, and a potted plant. - Verwood Hotel & Serviced Residence (Surabaya)
A buffet with various dishes in metal serving containers. - Verwood Hotel & Serviced Residence (Surabaya)
A spacious lobby with multiple seating areas, a central decorative plant, and large windows allowing natural light. - Verwood Hotel & Serviced Residence (Surabaya)
Located close to Submarine Monument and Heroic Monument, Verwood Hotel & Serviced Residence provides a terrace, a coffee shop/cafe, and a playground. Indulge in a body treatment, a facial, and reflexology at the onsite spa. The on-site international cuisine restaurant, Terakota, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe King Room

A hotel room with a large bed, a desk, a chair, a small table, and a decorative wall piece.

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a patterned carpet, a wooden headboard, a wall-mounted light fixture, and a door with a sign.

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room

A hotel room with a large bed, a desk, a chair, and a decorative wall piece.

Superior Double Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a desk, a chair, and a decorative wall piece.

Deluxe Double Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

A hotel room with a large bed, a desk, a chair, a small round table, and a sofa.

Executive Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment 1 Bedroom Deluxe Suite

A modern living room with a flat-screen TV, a coffee table, a sofa, a kitchen area with a refrigerator, and a trash bin.

Apartment 1 Bedroom Deluxe Suite

  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Deluxe Twin Room

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King Bed Smoking Room

Room

Superior King Bed Smoking Room

  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Surabaya, Verwood Hotel & Serviced Residence is near the airport. Notable landmarks in the area include Submarine Monument and Heroic Monument. Looking to enjoy an event or a game while in town? See what's going on at Gelora 10 November Stadium. Visit our Surabaya travel guide
Map
Jl. Raya Kupang Indah, Surabaya, East Java, 60189

What's nearby

  • A city skyline at night with illuminated buildings, a river reflecting lights, and a shopping mall with visible signage.
    Pakuwon Mall
    5 min drive - 2.8 miles
  • Al-Akbar Mosque
    8 min walk - 0.4 miles
  • Ciputra World Mall
    3 min drive - 1.5 miles
  • Tunjungan Plaza
    9 min drive - 5.9 miles
  • Sepuluh November Institute of Technology
    15 min drive - 9.0 miles

Getting around

  • Surabaya Gubeng Station
    9 min drive
  • Kertomenanggal Station
    9 min drive
  • Surabaya (SUB-Juanda)
    30 min drive

Restaurants

  • Halim Restaurant
    5 min walk
  • Ayam Rajawani
    6 min walk
  • Lao Fook
    5 min walk
  • Tuju Dermaga
    4 min walk
  • Kayu Contemporary Japanese Restaurant
    6 min walk

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  • Pool
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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times for a surcharge
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Weekday buffet breakfast available 5:30 AM to 10:00 AM for a fee: IDR 150,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Terakota

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Massage
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 150000 per person
  • Airport shuttle fee: IDR 260000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 55112, 9120008492365

Frequently asked questions

Does Verwood Hotel & Serviced Residence have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Verwood Hotel & Serviced Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Verwood Hotel & Serviced Residence?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Verwood Hotel & Serviced Residence?

Check-out is at noon.

Does Verwood Hotel & Serviced Residence provide a shuttle to the airport?

Yes, there's an airport shuttle that runs at scheduled times. A fee of IDR 260000 per vehicle applies.

Where is Verwood Hotel & Serviced Residence located?

Located near the airport, this family-friendly hotel is within 6 mi (10 km) of Submarine Monument, Heroic Monument, and Al Akbar Mosque. Red Bridge and Gelora 10 November Stadium are also within 6 mi (10 km).

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Reviews

Verwood Hotel & Serviced Residence Reviews

7.2

Good

7.2

Cleanliness

7.2

Location

7.8

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 17 out of 138 reviews
Rating 8 - Good. 65 out of 138 reviews
Rating 6 - Okay. 37 out of 138 reviews
Rating 4 - Poor. 12 out of 138 reviews
Rating 2 - Terrible. 7 out of 138 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As per usual, the breakfast was excellent, staff were very helpful and our stay was very comfortable. Our previous stay in an apartment was a little disappointing, but this time everything was great.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip through Java, stayed in one of the apartments. Very comfortable and, as usual, the staff, service and breakfast are excellent. Easy access to the tol and city Grab meals or room service are easy options.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the restaurant is very good. You can also order food via Grab. Bluebird taxi is fast.
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I HAD A RELAXING TIME.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Very comfortable, great breakfast, gym and pool are clean and functional. Staff are very helpful. Had not stayed here for a few years, but will be returning.
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
The towels in the room smelled bad.
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
施設は古めですが、交通の便や泊まり慣れているので気に入っています。 窓がしっかり閉める事ができず隙間がある為外部の音が入って来る事はかなり不満です。（夜中のお経等）　個人的に言うと固定のシャワーが使いにくいのでホースタイプにしてくれると嬉しいですが
Stayed 13 nights in Mar 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
1. スタッフの対応は以前と変わりなく好感が持てる。 2. 客室はトイレが古い、またシャワーは水量不足、 バスタタブの汚れ、シャワー等のコーキング材の 　処置が酷く作業のクオリティーが低い、また日本人 　女性からは敬遠されるレベル 3. アメニティーは最小限、レベルアップが必要 4. 空調機のコントローラー等、設備が全体に古い 5. EVが3基中1基非稼働、到着しても扉が開かない 6. 朝食のバリエーションが以前と比較して減った。 7. ホテルで換金できない。ゴルフ場の予約も限定的 　ブロモツアー等のサポートが得られない。 ※全体に10年間よりサービスの質低下とホテル全体の 　清潔感が失われていると感じた。
Stayed 4 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
洗面台、ｼｬﾜｰﾙｰﾑの排水不良、ﾊﾞｽﾀｵﾙが汚い、ﾍﾞｯﾄﾞﾒｰｷﾝｸﾞ、ｼｰﾂ等の取り換えが毎日なされない。
Stayed 7 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saya selalu book utk customer saya di Verwood karena lokasi sangat menguntungkan di banding hotel2 disepanjang May jend Sungkono karena harus memutar jauh dan macet
Stayed 3 nights in May 2025
Verified review

4/10 Poor

Disliked: Amenities
ベッドにコンセントがない 日本仕様コンセントが緩い
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
部屋の窓にカギ（ロック）が無く完全に閉める事が出来ないので外の騒音が入って来る。 風が強いと窓を閉めてあっても隙間が大きくなり外の騒音がかなりの音で聞こえて早朝のお祈りの音で起こされた。ロックはちゃんと着けて欲しい。 あと自分は固定のシャワーが嫌いなのでそれはちょっと困る。 スタッフ等　この2点以外は特に問題有りません。
Stayed 13 nights in Jan 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
普通のホテル。
Stayed 2 nights in Mar 2024
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
今回の部屋はテレビは映らないので替えてもらったが、変わった部屋は冷蔵庫の扉が壊れていた。
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
こちらに来た時は毎回ここなので安心しています。　 不満があるとすれば固定式のシャワーですかね〜
Stayed 11 nights in Jan 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
EXPEDIAで予約していたがホテルにその情報がなく、とてもチェックインに時間を要した。リラックスする為に宿泊したかったが、とてもストレスを感じた。
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Liked: Staff & service, amenities
インドネシアに行くと毎回このホテルなので安心感はある。　水廻り等に多少気になる点はあるが気に入っています。
Stayed 12 nights in Nov 2023
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
値段相応
Stayed 2 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service
こちらに来ると毎回使っているので安心出来る
Stayed 8 nights in Aug 2023
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
以前に比べて兎に角汚い部屋でした。 ドアノブは壊れているし、スタッフに言っても治しに来ない。 料理も以前に比べてとても不味いのに高価格。
Stayed 1 night in Jun 2022
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
バスタブがあるはずがなかった。
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel like home

The hotel is quite old my clean and comfortable Service was good and staffs are friendly
Stayed 1 night in Apr 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
風呂場が古く、又とても汚い。 洗面室のコップとミニバーのコップが汚れていて、不快でした。 外の音が聞こえてうるさい。
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

다시한번

위치, 청결, 친절함, 가격등 모든면에서 흠잡을수없는 호텔임 ㆍ 특히 호텔에서 주안다공항까지 20~30분 소요거리여서 비행기이용하실분은 최적의 위치입니다
Stayed 1 night in Dec 2019