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The Westin Surabaya

5.0 star property
Luxury Surabaya hotel connected to the convention center, steps from Pakuwon Mall

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Photo gallery for The Westin Surabaya

Lobby
Exterior
3 outdoor pools
Lobby
Club Suite, 1 King Bed, Non Smoking | Lounge | Serves lunch, dinner, and happy hour

Reviews

10 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Spa
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Select Comfort bed
  • City view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Grand Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Dining table
  • City view
  • 96 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | 1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • City view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • City view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Club Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
  • City view
  • 78 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • City view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Mini-fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
  • City view
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds

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  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 163 reviews
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About the neighborhood

Map
Pakuwon Mall, Jl Puncak Indah L, Surabaya, East Java, 60216

What's nearby

  • Pakuwon Mall - 1 min walk - 0.0 miles
  • Pakuwon Trade Center - 3 min walk - 0.2 miles
  • Royal Plaza Surabaya - 9 min drive - 6.1 miles
  • Tunjungan Plaza - 10 min drive - 5.9 miles
  • Surabaya Plaza Shopping Mall - 11 min drive - 6.8 miles

Getting around

  • Ngagel Station - 11 min drive
  • Tandes Station - 20 min drive
  • Surabaya (SUB-Juanda) - 47 min drive

Restaurants

  • ‪Jong Java Indische Recipe - ‬1 min walk
  • ‪KOI Thé - ‬1 min walk
  • ‪Golden Lamian Pakuwon Mall - ‬1 min walk
  • ‪Teazzí - ‬1 min walk
  • ‪KFC - ‬1 min walk

About this property

The Westin Surabaya

Luxury family-friendly hotel near Pakuwon Mall
Located close to Surabaya Zoo and Royal Plaza Surabaya, The Westin Surabaya provides an adjacent golf course, a shopping mall on site, and a playground. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons, and a golf pro shop. Indulge in a hot stone massage, reflexology, and a body scrub at the onsite spa. The on-site Asian cuisine restaurant, Magnolia, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A bike on site, a 24-hour front desk, and golf cart on site
  • Smoke-free premises, tour/ticket assistance, and an elevator
Room features
All 204 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • 55-inch LCD TVs with cable channels
  • Wardrobes/closets, mini fridges, and free infant beds

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (IDR 100,000 per stay)
  • Valet parking on site (IDR 150,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 227,480 for adults and IDR 113,740 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Magnolia
  • Sky Lounge

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Bicycles
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • Computer station
  • Conference center (89,082 square feet of space)

Outdoors

  • Outdoor furniture
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (55 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 874000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 227480 for adults and IDR 113740 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5)
  • Covered self parking fee: IDR 100000 per stay
  • Valet parking fee: IDR 150000 per stay
  • Rollaway bed fee: IDR 874000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Does The Westin Surabaya have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is The Westin Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Westin Surabaya?

Self parking is available for IDR 100000 per stay. Valet parking is available for IDR 150000 per stay.

What time is check-in at The Westin Surabaya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Westin Surabaya?

Check-out is at noon.

Does The Westin Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is The Westin Surabaya located?

This family-friendly Surabaya hotel is located in the entertainment district, steps from Pakuwon Mall, and within 9 mi (15 km) of Surabaya Zoo and Tunjungan Plaza. Royal Plaza Surabaya and Surabaya Plaza Shopping Mall are also within 9 mi (15 km).

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The Westin Surabaya Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 42 out of 45 reviews
Rating 8 - Good. 3 out of 45 reviews
Rating 6 - Okay. 0 out of 45 reviews
Rating 4 - Poor. 0 out of 45 reviews
Rating 2 - Terrible. 0 out of 45 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel . Excellent location
Stayed 3 nights in Feb 2025

10/10 Excellent

Hulannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury 5 star service and decor wirh vwry reasonable prices.
Stayed 1 night in Mar 2025

10/10 Excellent

Pac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, clean and spacious. The staff are friendly and welcoming too. Will definitely be my top choice to stay at whenever I go to Surabaya.
Stayed 1 night in Oct 2024

10/10 Excellent

Chee Yoon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff.
Stayed 2 nights in Jul 2024

10/10 Excellent

Liandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are amazing. Extremely friendly and very attentive. They made me feel special. The hotel is right on top of a big mall. Very convenient.
Stayed 2 nights in Mar 2025

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities
Very beautiful hotel. Upscale and classy. The rooms were big, clean and very modern. I highly recommend, even though I have one complaint and that's their menu prices, way overpriced. Other than that it is a nice property and I would stay there again.
Stayed 1 night in Dec 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Westin Surabaya. Excellent staff and very attentive service. Club lounge on the 39th floor was perfect for team meetings and a great place for a meal or drink. We look forward to visiting the property again.
Stayed 3 nights in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Syafiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stayed 3 nights in Jun 2022

10/10 Excellent

YUYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay!

The hotel locates at a quiet area so I have great sleeping quality The staff treated guest as family as they remembered me and cared about my requirement of being vegetarian. It is absolutely no problem for coming back next time!
Stayed 3 nights in May 2023

10/10 Excellent

jin

Liked: Staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations even for the Westin brand. I was thoroughly pleased. I even had the red carpet rolled out although it was actually for the president lol.
Stayed 1 night in Jul 2024

8/10 Good

Singgih

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt fint rum efter att Syaida städat med ett vänligt leende på läpparna. Hon är en service människa ut i fingerspetsarna Och en fantastisk frukostpersonal
Stayed 2 nights in Oct 2024

10/10 Excellent

LIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

yong seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Po Lung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

poung sik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
프라이빗 수영장 최고입니다 커플 마사지 강추
Stayed 6 nights in May 2024

10/10 Excellent

KWANGHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024