See all properties

The Westin Surabaya

Choose dates to view prices

Photo gallery for The Westin Surabaya

Exterior - The Westin Surabaya (Surabaya)
Property video
Reception - The Westin Surabaya (Surabaya)
Serves lunch, dinner, and happy hour - The Westin Surabaya (Surabaya)
Meeting facility - The Westin Surabaya (Surabaya)
Luxury
5.0 star property
10

Exceptional

Urban sanctuary with three pools

Featuring one of Surabaya's finest spas, this luxury property offers rejuvenating treatments and three outdoor pools. Amazing staff provide personalized five-star service. Steps from a shopping mall, modern rooms create peaceful retreats from the bustling district.

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Club Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Club Room, 2 Double Beds, Non Smoking

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

Club Suite, 1 King Bed, Non Smoking | Lounge | Serves lunch, dinner, and happy hour

Club Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down comforters, Select Comfort beds

Deluxe Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking | Lounge | Serves lunch, dinner, and happy hour

Grand Suite, 1 King Bed, Non Smoking

  • City view
  • 96 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Lounge | Serves lunch, dinner, and happy hour

Junior Suite, 1 King Bed, Non Smoking

  • City view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Located in Surabaya, The Westin Surabaya is connected to a shopping center. Submarine Monument and Suramadu Bridge are notable landmarks, and travelers looking to shop may want to visit Pakuwon Mall and Royal Plaza Surabaya. Tunjungan Plaza and Surabaya Plaza Shopping Mall are two other places to visit that come recommended. Visit our Surabaya travel guide
Map
Pakuwon Mall, Jl Puncak Indah L, Surabaya, East Java, 60216

What's nearby

  • Night view from cityscape and apartment in West Surabaya
    Pakuwon Mall
    1 min walk - 0.1 miles
  • Pakuwon Trade Center
    3 min walk - 0.2 miles
  • Surabaya Plaza Shopping Mall
    14 min drive - 8.4 miles
  • Tunjungan Plaza
    14 min drive - 8.5 miles
  • Airlangga University
    19 min drive - 11.3 miles

Getting around

  • Ngagel Station
    11 min drive
  • Tandes Station
    20 min drive
  • Surabaya (SUB-Juanda)
    47 min drive

Restaurants

  • Wee Nam Kee Chicken Rice
    1 min walk
  • KOI Thé
    1 min walk
  • Nam Heong
    1 min walk
  • Subway Pakuwon Mall
    1 min walk
  • EXCELSO
    1 min walk

About this property

The Westin Surabaya

Luxury family-friendly hotel near Pakuwon Mall
Located close to Royal Plaza Surabaya and Tunjungan Plaza, The Westin Surabaya provides an adjacent golf course, a shopping mall on site, and a playground. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons, and a golf pro shop. Indulge in a hot stone massage, reflexology, and a body scrub at the onsite spa. The on-site Asian cuisine restaurant, Magnolia, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • 3 outdoor pools and a children's pool
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • A bike on site, a 24-hour front desk, and golf cart on site
  • Smoke-free premises, tour/ticket assistance, and an elevator
Room features
All 204 rooms have comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • 55-inch LCD TVs with cable channels
  • Wardrobes/closets, mini fridges, and free infant beds

Similar properties

Outdoor pool
Doubletree By Hilton Surabaya
Surabaya Center
  • Pool
  • Kids pool
  • Parking included
  • Restaurant
9.4 out of 10, Exceptional, 142 reviews
Doubletree By Hilton Surabaya
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (IDR 100,000 per stay)
  • Valet parking on site (IDR 150,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 227,480 for adults and IDR 113,740 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Magnolia
  • Sky Lounge

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 3 outdoor pools
  • Bicycles
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • Computer station
  • Conference center (89,082 square feet of space)

Outdoors

  • Outdoor furniture
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (55 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 874000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 227480 for adults and IDR 113740 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5)
  • Covered self parking fee: IDR 100000 per stay
  • Valet parking fee: IDR 150000 per stay
  • Rollaway bed fee: IDR 874000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Does The Westin Surabaya have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is The Westin Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for IDR 100000 per stay. Valet parking is available for IDR 150000 per stay.

What time is check-in at The Westin Surabaya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Westin Surabaya?

Check-out is at noon.

Does The Westin Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is The Westin Surabaya located?

This family-friendly Surabaya hotel is located in the entertainment district, steps from Pakuwon Mall, and within 9 mi (15 km) of Tunjungan Plaza and Royal Plaza Surabaya. Surabaya Plaza Shopping Mall and Submarine Monument are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

The Westin Surabaya Reviews

10

Exceptional

10

Cleanliness

9.4

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 52 out of 57 reviews
Rating 8 - Good. 5 out of 57 reviews
Rating 6 - Okay. 0 out of 57 reviews
Rating 4 - Poor. 0 out of 57 reviews
Rating 2 - Terrible. 0 out of 57 reviews

Reviews

Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel . Excellent location
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing. The food was outstanding! Was a fabulous hotel.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Hulannie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury 5 star service and decor wirh vwry reasonable prices.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Pac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great, clean and spacious. The staff are friendly and welcoming too. Will definitely be my top choice to stay at whenever I go to Surabaya.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Chee Yoon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location with hotel situated next to shopping mall. Excellent service provided by hotel staff.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Syafiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at the Westin Surabaya. Excellent staff and very attentive service. Club lounge on the 39th floor was perfect for team meetings and a great place for a meal or drink. We look forward to visiting the property again.
Stayed 3 nights in May 2024
Verified

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities
Very beautiful hotel. Upscale and classy. The rooms were big, clean and very modern. I highly recommend, even though I have one complaint and that's their menu prices, way overpriced. Other than that it is a nice property and I would stay there again.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are amazing. Extremely friendly and very attentive. They made me feel special. The hotel is right on top of a big mall. Very convenient.
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Ricky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an exceptional experience at The Westin Hotel. From the moment I arrived, the staff were incredibly attentive and polite. Their warm hospitality and prompt service went above and beyond my expectations, creating a welcoming and comfortable atmosphere throughout my stay. Every interaction with the team was marked by genuine kindness and professionalism, which made a significant difference in my overall experience. Whether it was assistance at the front desk, housekeeping, or dining services, the staff consistently demonstrated care and attention to detail. I highly recommend The Westin Hotel to anyone seeking a luxurious stay with outstanding customer service. I look forward to returning on my next visit!
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Kun Lam Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lots of variety food offered
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Liandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

YUYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay!

The hotel locates at a quiet area so I have great sleeping quality The staff treated guest as family as they remembered me and cared about my requirement of being vegetarian. It is absolutely no problem for coming back next time!
Stayed 3 nights in May 2023
Verified

10/10 Excellent

jin

Liked: Staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

SOI LAI

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

TAUFAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best five star hotel in Surabaya

Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again.
Stayed 2 nights in Jun 2021
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded my expectations even for the Westin brand. I was thoroughly pleased. I even had the red carpet rolled out although it was actually for the president lol.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

KIYONG

Liked: Cleanliness, staff & service, amenities
깨끗한 시설, 뷰
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt fint rum efter att Syaida städat med ett vänligt leende på läpparna. Hon är en service människa ut i fingerspetsarna Och en fantastisk frukostpersonal
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

poung sik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
프라이빗 수영장 최고입니다 커플 마사지 강추
Stayed 6 nights in May 2024
Verified

10/10 Excellent

R C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

In meinen Augen Nummer 1 in Surabaya

Die behielten sich selbst beim Frühstück die Kaffeevorliebe vom Tag vorher. Ein solches Frühstück s Buffet habe ich so noch nicht gesehen.
Stayed 2 nights in Jul 2022
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent level of service

All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
Stayed 1 night in Apr 2022