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The WIN hotel

3.5 star property

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Front of property - The WIN hotel (Surabaya)
Interior entrance - The WIN hotel (Surabaya)
View from room - The WIN hotel (Surabaya)
View from property - The WIN hotel (Surabaya)
Interior - The WIN hotel (Surabaya)
In the heart of Embong Kaliasin, The WIN hotel offers a warm welcome with a free breakfast buffet and international cuisine at I-Cafe. Relax on the terrace or rejuvenate with spa services, then stay connected with in-room WiFi and take care of work at the business center.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Basic Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Basic Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

Basic Twin Room

  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

Twin Room

  • Sleeps 1
  • 1 Large Twin Bed

About the neighborhood

Surabaya Center, a neighborhood in Surabaya, is home to The WIN hotel. Balai Pemuda and Sharp Bamboo Monument are local landmarks, and travelers looking to shop may want to visit Surabaya Plaza Shopping Mall and Grand City Surabaya. Looking to enjoy an event or a game while in town? See what's happening at Gelora 10 November Stadium or Lapangan Thor Stadium. Visit our Surabaya travel guide
Map
Jalan Embong Tanjung 46-48, Surabaya, Jawa Timur, 60271

What's nearby

  • Surabaya Plaza Shopping Mall
    5 min walk - 0.3 miles
  • Sharp Bamboo Monument
    6 min walk - 0.4 miles
  • Submarine Monument
    6 min walk - 0.4 miles
  • Grand City Surabaya
    9 min walk - 0.5 miles
  • Tunjungan Plaza
    13 min walk - 0.7 miles

Getting around

  • Margorejo Station
    6 min drive
  • Surabaya Gubeng Station
    15 min walk
  • Surabaya (SUB-Juanda)
    36 min drive

Restaurants

  • Restaurant Bodaeng Thai
    4 min walk
  • Greenstones Coffee
    1 min walk
  • Bodaeng Thai
    4 min walk
  • The Good Press And Co
    3 min walk
  • Waroeng Steak and Shake
    4 min walk

About this property

The WIN hotel

Hotel located in Surabaya Center
Take advantage of a free breakfast buffet, a terrace, and a coffee shop/cafe at The WIN hotel. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, I-Cafe, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a business center.
Other perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a banquet hall, and a 24-hour front desk
  • Meeting rooms, concierge services, and luggage storage
Room features
All 90 rooms feature comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • I-Cafe

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
5 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: IDR 200000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: IDR 175000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property
Alcohol is not permitted at this property

Property is also known as

WIN hotel Surabaya
WIN Surabaya
The WIN hotel Hotel
The WIN hotel Surabaya
The WIN hotel Hotel Surabaya

Frequently asked questions

Is The WIN hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The WIN hotel?

Check-in begins at 2:00 PM.

What time is check-out at The WIN hotel?

Check-out is at noon.

Does The WIN hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 175000 per vehicle applies.

Where is The WIN hotel located?

Located in Surabaya Center, this hotel is within a 10-minute walk of Submarine Monument, Surabaya Plaza Shopping Mall, and Balai Pemuda. Surabaya Youth Center and Joko Dolog Statue are also within 10 minutes. Surabaya Gubeng Station is 15 minutes by foot.

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Reviews

The WIN hotel Reviews

8.0

Very Good

8.4

Cleanliness

8.2

Location

7.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 10 out of 29 reviews
Rating 8 - Good. 11 out of 29 reviews
Rating 6 - Okay. 5 out of 29 reviews
Rating 4 - Poor. 2 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

Reviews

Verified

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

An excellent place quite close to the station

An excellent place, everything was shaping up fine - except the receptionist asked to keep my passport overnight, and when I left early to catch a train, there was a different receptionist, no note had been left on my packaged breakfast, remembered too late for a return trip to the hotel, missed my train - it cost me well over a million to get to Bandung that day ...shame really. THERE SHOULD BE NO REQUEST TO LEAVE YOUR PASSPORT IN ANY MODERN HOTEL !!
Stayed 1 night in Jan 2024
Verified

4/10 Poor

Ben

Disliked: Cleanliness, property conditions & facilities, room comfort
I appreciate the hotel is low cost compared to a European hotel, but it was not clean, especially the bathroom. There was no toilet paper, the shower was filthy with mould growing and the safe did not work. Very disappointing really.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

ANNE

Hotel passable , propriété passable , lit confortable juste ce qu’il pour une escale d’une nuit comme on a fait
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Meng-shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務飯店，整潔舒適，早餐適中，CP值高
Stayed 2 nights in Jul 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Good location, good price, a little tired

Hotel is a well located budget option. Rooms are a bit tired but have everything you need. Main gripe is that they don't include breakfast even though it is advertised as such
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal hotel

Very nice, friendly , helpful staff. Good breakie, centrally located, 5 min walk from the main railway station. Good, clean and comfortable hotel. Definitely would stay this hotel again
Stayed 1 night in Dec 2017
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Complete fasilities

Hotel provide complete fasilities in room. Near to train statiom and easy access
Stayed 1 night in Oct 2017
Verified

4/10 Poor

VERONIQUE

Disliked: Cleanliness, property conditions & facilities

À éviter

Hotel récent bien placé près de la gare pour un stop à deux pas d'un centre commercial mais mal entretenu Chambre avec literie correct mais sale et une sale bain avec des odeurs de moisissure Petit déjeuner pas terrible Hotel à petit prix mais pas recommandable
Stayed 1 night in Oct 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to train station

Very pleasant stay, very close to the train station.
Stayed 1 night in Oct 2017
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good aircon and very comfortable beds. Bathrooms were clean and good breakfast. Arranged transport from airport did not show up and it was costly to get a taxi.
Stayed 1 night in Jul 2017
Verified

8/10 Good

Hon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, good location

Staff is friendly. Clean and bright room. Near train station.
Verified

6/10 Okay

Robert

Liked: Staff & service

Modernes Hotel

Haben eine Nacht in diesem Hotel verbracht. Zimmer sind in Ordnung und das Hotel macht einen guten Eindruck. In 10 Minuten ist man zu Fuß am Bahnhof.
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty bathroom at The Win Hotel

I would not recommend this hotel. The bathroom is dirty, coffee stain over the bathroom door and toilet bowl. As we entered the room, we found no remote control for the air conditioner, and the bell boy help us to call the desk and said they will pass it to us later. But there are no one entertained us at all after that. They do not provide hair dryer inside the room. I tried to call the desk to borrow one, but they do not have. The front desk not well in English speaking, it's hard for us jus to ask for a help to get a cab from them, and they did not seems willing to help too.
Verified

6/10 Okay

andrianto

Liked: Cleanliness, property conditions & facilities, room comfort

Budget hotel

Bersih dan nyaman, hanya utk variasi dan taste breakfast kurang
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good place for a stopover

Exactly what you need if you're looking for somewhere comfortable and easy. Clean and very well managed we loved staying here. The breakfast alone is great! Really close to the train station so great for Mount Bromo or getting to Yogyakarta.
Verified

8/10 Good

yoshiaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

場所が良いですよ

シークレットプライスだけあってとてもコストパフォーマンスに優れています。場所もショッピングモールに近く便利です。これで朝食も付いていますから言うことなしです。最初二階の部屋に案内されたのですがシャワールームが臭かったので変更して欲しいとお願いしたら快く応じてくれ六階は全く問題なく快適に過ごせました。wifiもサクサクつながりました。
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a stopover.

A very clean and comfortable hotel with a great buffet breakfast. Ideal for a stopover or a few day in the city.
Verified

10/10 Excellent

deedee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel

The hotel maintained its cleanness very good, all the staffs are well trained and super friendly and helpful.
Verified

8/10 Good

Irwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Baik

Bagus, tapi jendendela lantai 2 tidak bisa melihat apa2 karena tertutup donding
Verified

6/10 Okay

Chiu Lam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Verified

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 4 nights in Jul 2017
Verified

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified

10/10 Excellent

Chatchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort