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The WIN hotel

3.5 star property
Hotel with free breakfast, near Tunjungan Plaza

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Photo gallery for The WIN hotel

1 bedroom, premium bedding, in-room safe, desk
Interior
Lobby sitting area
Interior entrance
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Room service
  • Laundry
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Basic Twin Room

1 bedroom, premium bedding, in-room safe, desk

Basic Twin Room

Highlights

Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Electric kettle
Free bottled water
Coffee/tea maker
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Basic Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Basic Room, 1 King Bed

Highlights

Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Electric kettle
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room

1 bedroom, premium bedding, in-room safe, desk

Room

Highlights

Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Electric kettle
Free bottled water
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

1 bedroom, premium bedding, in-room safe, desk

Twin Room

Highlights

Air conditioning
LCD TV
Premium bedding
Separate bedroom
Private bathroom
Electric kettle
Free bottled water
Coffee/tea maker
  • Sleeps 1
  • 1 Large Twin Bed

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About the neighborhood

Map
Jalan Embong Tanjung 46-48, Surabaya, Jawa Timur, 60271

What's nearby

  • Surabaya Plaza Shopping Mall - 6 min walk - 0.4 miles
  • Grand City Surabaya - 9 min walk - 0.5 miles
  • Tunjungan Plaza - 13 min walk - 0.7 miles
  • Airlangga University - 5 min drive - 3.3 miles
  • Galaxy Mall - 6 min drive - 3.1 miles

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Gubeng Station - 15 min walk
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • ‪Warung Bu Kris - ‬5 min walk
  • ‪P.S.I Patisserie - ‬6 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪A & W Restaurant Plaza Surabaya - ‬7 min walk
  • ‪Historica Coffee & Pastry - ‬12 min walk

About this property

The WIN hotel

Hotel near Tunjungan Plaza
Take advantage of a free breakfast buffet, a terrace, and a coffee shop/cafe at The WIN hotel. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, I-Cafe, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a business center.
Other perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), meeting rooms, and a front-desk safe
  • Concierge services, free newspapers, and a banquet hall
Room features
All 90 rooms feature comforts such as premium bedding and air conditioning, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • I-Cafe

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
5 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: IDR 200000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: IDR 175000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property
Alcohol is not permitted at this property

Property is also known as

WIN hotel Surabaya
WIN Surabaya
The WIN hotel Hotel
The WIN hotel Surabaya
The WIN hotel Hotel Surabaya

Frequently asked questions

Is The WIN hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The WIN hotel?

Self parking is free at this property.

What time is check-in at The WIN hotel?

Check-in begins at 2:00 PM.

What time is check-out at The WIN hotel?

Check-out is at noon.

Does The WIN hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 175000 per vehicle applies.

Where is The WIN hotel located?

Located in Embong Kaliasin, this hotel is within a 15-minute walk of Submarine Monument and Tunjungan Plaza. Surabaya Plaza Shopping Mall and Balai Pemuda are also within 10 minutes. Surabaya Gubeng Station is 15 minutes by foot.

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The WIN hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 10 out of 29 reviews
Rating 8 - Good. 11 out of 29 reviews
Rating 6 - Okay. 5 out of 29 reviews
Rating 4 - Poor. 2 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

An excellent place quite close to the station

An excellent place, everything was shaping up fine - except the receptionist asked to keep my passport overnight, and when I left early to catch a train, there was a different receptionist, no note had been left on my packaged breakfast, remembered too late for a return trip to the hotel, missed my train - it cost me well over a million to get to Bandung that day ...shame really. THERE SHOULD BE NO REQUEST TO LEAVE YOUR PASSPORT IN ANY MODERN HOTEL !!
Stayed 1 night in Jan 2024

4/10 Poor

Ben

Disliked: Cleanliness, property conditions & facilities, room comfort
I appreciate the hotel is low cost compared to a European hotel, but it was not clean, especially the bathroom. There was no toilet paper, the shower was filthy with mould growing and the safe did not work. Very disappointing really.
Stayed 1 night in Nov 2024

6/10 Okay

Chiu Lam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

ANNE

Hotel passable , propriété passable , lit confortable juste ce qu’il pour une escale d’une nuit comme on a fait
Stayed 1 night in Oct 2024

10/10 Excellent

Meng-shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務飯店，整潔舒適，早餐適中，CP值高
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Good location, good price, a little tired

Hotel is a well located budget option. Rooms are a bit tired but have everything you need. Main gripe is that they don't include breakfast even though it is advertised as such
Stayed 1 night in Jul 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal hotel

Very nice, friendly , helpful staff. Good breakie, centrally located, 5 min walk from the main railway station. Good, clean and comfortable hotel. Definitely would stay this hotel again
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Complete fasilities

Hotel provide complete fasilities in room. Near to train statiom and easy access
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

VERONIQUE

Disliked: Cleanliness, property conditions & facilities

À éviter

Hotel récent bien placé près de la gare pour un stop à deux pas d'un centre commercial mais mal entretenu Chambre avec literie correct mais sale et une sale bain avec des odeurs de moisissure Petit déjeuner pas terrible Hotel à petit prix mais pas recommandable
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to train station

Very pleasant stay, very close to the train station.
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good aircon and very comfortable beds. Bathrooms were clean and good breakfast. Arranged transport from airport did not show up and it was costly to get a taxi.
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 4 nights in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Hon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, good location

Staff is friendly. Clean and bright room. Near train station.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Robert

Liked: Staff & service

Modernes Hotel

Haben eine Nacht in diesem Hotel verbracht. Zimmer sind in Ordnung und das Hotel macht einen guten Eindruck. In 10 Minuten ist man zu Fuß am Bahnhof.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty bathroom at The Win Hotel

I would not recommend this hotel. The bathroom is dirty, coffee stain over the bathroom door and toilet bowl. As we entered the room, we found no remote control for the air conditioner, and the bell boy help us to call the desk and said they will pass it to us later. But there are no one entertained us at all after that. They do not provide hair dryer inside the room. I tried to call the desk to borrow one, but they do not have. The front desk not well in English speaking, it's hard for us jus to ask for a help to get a cab from them, and they did not seems willing to help too.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Chatchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

andrianto, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort

Budget hotel

Bersih dan nyaman, hanya utk variasi dan taste breakfast kurang
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good place for a stopover

Exactly what you need if you're looking for somewhere comfortable and easy. Clean and very well managed we loved staying here. The breakfast alone is great! Really close to the train station so great for Mount Bromo or getting to Yogyakarta.
This review was submitted before 2018 and has not been verified.

8/10 Good

yoshiaki, 北海道

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

場所が良いですよ

シークレットプライスだけあってとてもコストパフォーマンスに優れています。場所もショッピングモールに近く便利です。これで朝食も付いていますから言うことなしです。最初二階の部屋に案内されたのですがシャワールームが臭かったので変更して欲しいとお願いしたら快く応じてくれ六階は全く問題なく快適に過ごせました。wifiもサクサクつながりました。
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a stopover.

A very clean and comfortable hotel with a great buffet breakfast. Ideal for a stopover or a few day in the city.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort