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The Square

Property class: 3.5

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Photo gallery for The Square

A high-rise hotel with multiple floors, a prominent clock tower, and a view of surrounding buildings. - The Square (Surabaya)
A swimming pool with colorful bean bags and a sunset view. - The Square (Surabaya)
A Starbucks Coffee with a green canopy and a sign for The Square Lobby. - The Square (Surabaya)
A hotel room with a large bed, a desk, a TV, and a kitchenette. - The Square (Surabaya)
A restaurant with multiple tables and chairs, a clock on the wall, and a large painting. - The Square (Surabaya)
An airport shuttle, a poolside bar, and a grocery/convenience store are just a few of the amenities provided at The Square. Treat yourself to a massage at the onsite spa. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Double Room

A hotel room with a bed, a nightstand, a wall with a floral pattern, and a door.

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with two beds, a brown bench, and framed artwork on the wall.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in Surabaya, The Square is connected to a shopping center. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Looking to enjoy an event or a game while in town? See what's happening at Lapangan Thor Stadium or Gelora 10 November Stadium. Visit our Surabaya travel guide
Map
Siwalankerto Street 146-148, Surabaya, East Java, 60236

What's nearby

  • A city skyline at night with illuminated buildings, a river reflecting lights, and a shopping mall with visible signage.
    Pakuwon Mall
    25 min drive - 9.1 miles
  • Petra Christian University
    3 min walk - 0.2 miles
  • City of Tomorrow
    18 min walk - 1.0 mile
  • Pelita Harapan University Surabaya
    20 min walk - 1.1 miles
  • Tunjungan Plaza
    22 min drive - 10.0 miles

Getting around

  • Waru Station
    6 min drive
  • Surabaya Gubeng Station
    26 min drive
  • Surabaya (SUB-Juanda)
    21 min drive

Restaurants

  • Kopi Kenangan - The Square
    1 min walk
  • Maggiano Couture
    1 min walk
  • kedai jablay aneka masakan rumahan
    1 min walk
  • Yong Chee Keen
    1 min walk
  • Wake Cup Coffee Shop
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 70,000 for adults and IDR 50,000 for children
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 28-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Desk
  • Free daily newspapers
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: IDR 180000
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: IDR 180000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 295000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 70000 for adults and IDR 50000 for children
  • Airport shuttle fee: IDR 150000 per vehicle
  • Early check-in fee: IDR 180000 (subject to availability)
  • Late check-out fee: IDR 180000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 14 years old are not allowed in the fitness facility without adult supervision

Frequently asked questions

Does The Square have a pool?

Yes, this property has an outdoor pool.

Is The Square pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Square?

Check-in start time: 2 PM; Check-in end time: midnight. Early check-in is available for a fee of IDR 180000 (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Square?

Check-out is at noon. Late check-out is available for IDR 180000 (subject to availability).

Does The Square provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 150000 per vehicle applies.

Where is The Square located?

Situated near the airport, this spa hotel is within 1 mi (2 km) of Petra Christian University and City of Tomorrow. Pelita Harapan University Surabaya and Universitas Islam Negeri Sunan Ampel Surabaya are also within 2 mi (3 km). Waru Station is 28 minutes by foot.

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Reviews

The Square Reviews

7.8

Good

8.0

Cleanliness

7.2

Location

7.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 14 out of 72 reviews
Rating 8 - Good. 36 out of 72 reviews
Rating 6 - Okay. 16 out of 72 reviews
Rating 4 - Poor. 6 out of 72 reviews
Rating 2 - Terrible. 0 out of 72 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
In university are, rooms are occupied by the student and they come and go throughout the day so the elevator is always busy. Lobby is not on ground level and the elevator to the ground level is separated to the one goes to your room. The cleaning staff is very polite and friendly
Stayed 14 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful.
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Disliked: Staff & service

Mimpi

Tidak Ada yang mengesankan, dari awal proses check in, mmg saya tiba lebih awal, tapi cars penyampaian kurang berkenan, setiap Naik Harus Minta akses, suara pendingin yang berisik, staff restaurant membuka sepatu (laki2), memakai sepatu, mengambil piring tanpa mencuci tangan, cukup Satu Kali in saja
Stayed 4 nights in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Square sangat cocok untuk tempat beristirahat ketika aktivitas padat di Surabaya.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Good calue and clean secure hotel

I had one night here . Feels very safe and very good value . There was a starbucks below which was convenient
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok stay

It was ok
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Nice hotel friendly stuff very convenient to all

The hotel great ND the stuff too very convenient to every thing.the price is excellent
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Het is heel druk en rumoerig. Er is veel eetgelegenheid in de buurt. De kitchenette bevat wel een kookplaat maar geen pan en geen bestek of iets dergelijks.
Stayed 1 night in Jul 2018
Verified review

8/10 Good

Liked: Room comfort

Nice hotel near the airport

Booked this hotel because we wanted somewhere inexpensive near to the airport. This place is a little out of the way, but if you're taking a cab/grab it shouldn't be a big deal. It's also on top of a mall so that's pretty handy. The room's clean enough, and large! The bathroom is a little small, and the shower doesn't have a door so the water kinda gets everywhere. Wifi is inconsistent.
Stayed 1 night in Apr 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for stay in this hotel but only there is no hair dryer and the water shower is too small
Stayed 2 nights in Jul 2017
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
飯店位置良好，房間寬敞，但是房卡竟然不足，進出電梯要保全幫忙刷卡，十分不方便。
Stayed 2 nights in Jul 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

尚可

建議自備簡易盥洗用具及吹風機。
Stayed 3 nights in May 2017
Verified review

6/10 Okay

Disliked: Cleanliness

要記得自己帶吹風機

要記得自己帶吹風機.....以及沐浴用品
Stayed 5 nights in May 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About 30 minit by taxi to Juanda International Airport but the hotel quite far from city centre, mall and shopping complex
Verified review

8/10 Good

Liked: Room comfort
Disliked: Cleanliness

economical hotel

To start the review, I must evaluate in relation to the price I paid. For the price, I must say, the cleanliness of the hotel still can be improved, esp. the bathroom. Cleaning service should watch the toilet tissue and replenish enough tissue. I was left without tissue on one night. Breakfast was ok. Surrounding: a lot of street food. Overall, it was an OK stay because the hotel is quite economical.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lot of ants

Old facilities, lot of ants inside the room, bad breakfast. But the cost is cheap and staffs were friendly enough.
Verified review

8/10 Good

Liked: Staff & service, room comfort

Fine hotel for a few days as transit.

Good hotel friendly staf. Room needs some maintanance.
Verified review

8/10 Good

Disliked: Cleanliness, staff & service
Petit déjeuner seulement indonésien, on s'attendait à plus de choix. Pour y aller si vous prenez le taxi dite plutôt que vous allez à pétrà university c'est juste devant et au moins là il ne vous ferons pas payé le parking de l'hôtel. Si tu es une femme et que tu veux aller à la piscine, prend tes habits avec toi parce que les pensionnaires de l'hôtel sont un peu trop curieux, c'est vraiment gênant
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategis

Cocok. Sebab saya butuh dwkat kampus
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service

Check In

Untuk check in cukup lama sekali, seharusnya kalau sudah booking apalagi sudah terbayar lunas, kamar sudah siap dipakai tidak terlalu lama untuk menunggu.
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Room comfort
以前より高くなっていた。
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel at best price

Always perfekt
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

Location is quite near to airport
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel closed to airport

Near airport, Easily to find food nearby. Room cleanest very good. Price reasonable. The view of the ground floor very nice with fast foods stall and coffee bar
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
+ Nice, modern and clean room + Many restaurants in the near area - Staff not friendly and not willing to help