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Shangri-La Surabaya

5.0 star property
Travelers find a peaceful urban escape at this Surabaya hotel where poolside relaxation and spa treatments offer a welcome break from city exploration

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Photo gallery for Shangri-La Surabaya

Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas - Shangri-La Surabaya (Surabaya)
5 restaurants, breakfast served - Shangri-La Surabaya (Surabaya)
BBQ/picnic area - Shangri-La Surabaya (Surabaya)
View from room - Shangri-La Surabaya (Surabaya)
Bar (on property) - Shangri-La Surabaya (Surabaya)
Located in Surabaya's business district, Shangri-La Surabaya provides a quiet retreat with its spa, garden and outdoor pool. The health club offers yoga classes, while five different restaurants satisfy diverse appetites. Guests consistently praise the attentive, helpful staff.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Horizon Club Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe Room

  • Sleeps 2

View all photos for Residence Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Residence Suite

  • Sleeps 2

View all photos for Bali Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Bali Suite

  • Sleeps 2

View all photos for Presidential Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Presidential Suite

  • Sleeps 2

View all photos for Horizon Club Executive Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive Room

  • Sleeps 3

View all photos for Executive Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room

  • Sleeps 2

View all photos for Deluxe Room - Sweet Escape Staycation

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room - Sweet Escape Staycation

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(7 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club Deluxe 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe 1 King

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon Club Executive 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive 1 King

  • City view
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Suite

  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Twin Room

  • Sleeps 2

Horizon Club, Deluxe Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Horizon Club Executive Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Executive Room Non smoking

  • Sleeps 2

View all photos for Horizon Club Deluxe King Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Horizon Club Deluxe King Room Non smoking

  • Sleeps 2

View all photos for Deluxe King Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe King Room Non smoking

  • Sleeps 2

View all photos for Deluxe Twin Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Twin Room Non smoking

  • Sleeps 2

View all photos for Executive Suite

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Suite

  • Sleeps 2

About the neighborhood

Located in Surabaya, Shangri-La Surabaya is in the business district and near a metro station. The area's natural beauty can be seen at Taman Bungkul and Korea Park, while House of Sampoerna and Mpu Tantular Museum are cultural highlights. Traveling with kids? Consider Taman Hiburan Rakyat, or check out an event or a game at Lapangan Thor Stadium. Spend some time exploring the area's activities, including golfing. Visit our Surabaya travel guide
Map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256

What's nearby

  • Ciputra World Mall
    6 min walk - 0.4 miles
  • Al-Akbar Mosque
    20 min walk - 1.1 miles
  • Surabaya Town Square
    2 min drive - 1.1 miles
  • Surabaya Zoo
    2 min drive - 1.5 miles
  • Lapangan Thor Stadium
    2 min drive - 1.1 miles

Getting around

  • Ngagel Station
    5 min drive
  • Surabaya Pasar Turi Station
    19 min drive
  • Surabaya (SUB-Juanda)
    35 min drive

Restaurants

  • Resto Kepiting Kenari
    7 min walk
  • Jamoo Restaurant
    1 min walk
  • Rumah Makan Ramayana
    8 min walk
  • Sinar Lucky
    9 min walk
  • IKI/SUI
    8 min walk

About this property

Shangri-La Surabaya

Luxury family-friendly hotel near Tunjungan Plaza
Consider a stay at Shangri-La Surabaya and take advantage of a nightclub, a poolside bar, and a terrace. Treat yourself to a facial, a body wrap, or a body scrub at the onsite spa. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with a waterslide, free cabanas, and sun loungers
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge), and 3 outdoor tennis courts
  • Express check-out, express check-in, and tennis lessons on site
Room features
All 365 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • 49-inch Smart TVs with premium channels
  • Refrigerators, free tea bags/instant coffee, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; USD 24 for adults and USD 12 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Desperados Bar & Grill
  • JAMOO
  • Nishimura
  • Sapore Osteria
  • Shang Palace

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Conference center (17,255 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 17 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 605000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 24 for adults and USD 12 for children
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

Does Shangri-La Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Shangri-La Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Surabaya?

Check-out is at noon.

Where is Shangri-La Surabaya located?

This family-friendly Surabaya hotel is located in the business district, within 1 mi (2 km) of Ciputra World Mall and Al-Akbar Mosque. Surabaya Town Square and Korea Park are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Surabaya Reviews

8.8

Excellent

9.0

Cleanliness

8.0

Location

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 131 out of 248 reviews
Rating 8 - Good. 83 out of 248 reviews
Rating 6 - Okay. 24 out of 248 reviews
Rating 4 - Poor. 5 out of 248 reviews
Rating 2 - Terrible. 5 out of 248 reviews

Reviews

Verified

10/10 Excellent

Rakeshkumar

Liked: Cleanliness, staff & service, amenities
Quite comfortable and nice. staff also very helpful.
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Maxime

Liked: Room comfort
Swimming pool is great
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Keld

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is just wonderful, i have come here many years and always look forward to come back.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Weny

Liked: Cleanliness, amenities, property conditions & facilities
Very good and comfortable
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Nickol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

yutaka

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very kind and smiling
Stayed 4 nights in Oct 2024
Verified

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were awesome. In some areas only gave a 4 star rating because our room smell wasn't good. I'm not sure if it was only our room though. Maybe should have asked for a different room. Maybe it was because of the humidity. But very strong unpleasant smell.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Peng Eng Peter

Refurbished rooms are great!

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Yuen Teh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel, although it's slightly aged, but the experience was nice. And the price is reasonable.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service
Stayed 7 nights in Aug 2024
Verified

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 8 nights in Nov 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really recommendable

Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Stayed 4 nights in Jun 2022
Verified

8/10 Good

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Hiroshi

Liked: Cleanliness
One morning, I could not take a breakfast in time for my departure from the hotel due to many local visitors.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
As it was only for one night, no detailed report possible. However, the food in the italian restaurant was very tasty.
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Jeffrey

Service was slow or non existant around the pool, where i spent most of my time.
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Yoshiki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回は滞在が短くてなんとも言えない
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

jesper kastrup

Liked: Cleanliness, staff & service, amenities
Super freundlich, tolles zimmer
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
さすがと思われます。 食事がいい。多少高くても気にならない。 庭園に恐竜がいます。散策にいいですよ。
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

reiko

Liked: Amenities
対応も感じも素晴らしかった。
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Sugeng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sempurna
Stayed 1 night in Oct 2024
Verified

6/10 Okay

satoshi

Liked: Staff & service
Disliked: Property conditions & facilities
部屋が臭い
Stayed 1 night in Feb 2024
Verified

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.
Stayed 2 nights in Jun 2022
Verified

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Amazing staff! Lovely hotel, will come back for sure!
Stayed 1 night in Feb 2022