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Shangri-La Surabaya

5.0 star property
Luxury hotel with 5 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Shangri-La Surabaya

Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
BBQ/picnic area
View from room
1 bedroom, hypo-allergenic bedding, in-room safe, desk
5 restaurants, breakfast served

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Horizon Club Executive 1 King

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Horizon Club Executive 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

View from room

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

View from room

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Separate bedroom
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Deluxe 1 King

Horizon Club Deluxe 1 King | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Horizon Club Deluxe 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite

Living area | 49-inch Smart TV with cable channels, TV

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Club Deluxe King Room Non smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Horizon Club Deluxe King Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room Non smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe King Room Non smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe King Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Club Executive Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Horizon Club Executive Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Executive Room Non smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Horizon Club Executive Room Non smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Club Deluxe Twin Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Horizon Club Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Horizon Club Deluxe Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Horizon Club Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Residence Suite

Living area | 49-inch Smart TV with cable channels, TV

Residence Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Bali Suite

Living area | 49-inch Smart TV with cable channels, TV

Bali Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite

  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Free WiFi
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About the neighborhood

Map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256

What's nearby

  • Ciputra World Mall - 4 min walk - 0.3 miles
  • Surabaya Zoo - 2 min drive - 1.5 miles
  • Royal Plaza Surabaya - 4 min drive - 2.5 miles
  • Pakuwon Mall - 5 min drive - 3.6 miles
  • Tunjungan Plaza - 7 min drive - 3.2 miles

Getting around

  • Margorejo Station - 5 min drive
  • Surabaya Pasar Turi Station - 17 min drive
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • ‪Rumah Makan Ramayana - ‬7 min walk
  • ‪The Cafe - ‬10 min walk
  • ‪Citilites Sky Club & Bistro - ‬9 min walk
  • ‪Jamoo Restaurant - ‬1 min walk
  • ‪Mandarin Restaurant - ‬13 min walk

About this property

Shangri-La Surabaya

Luxury family-friendly hotel near Tunjungan Plaza
Consider a stay at Shangri-La Surabaya and take advantage of a nightclub, a poolside bar, and a terrace. Treat yourself to a massage, a manicure/pedicure, or reflexology at the onsite spa. Be sure to enjoy a meal at the 5 on-site restaurants, including breakfast, lunch, and dinner. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge), and 3 outdoor tennis courts
  • Express check-out, express check-in, and coffee/tea in the lobby
Room features
All 365 rooms have comforts such as 24-hour room service and air conditioning, as well as perks like late night room service and free WiFi.
Other amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • 49-inch Smart TVs with premium channels
  • Refrigerators, free tea bags/instant coffee, and electric kettles

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; USD 24.63 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Desperados Bar & Grill
  • JAMOO
  • Nishimura
  • Sapore Osteria
  • Shang Palace

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • Business center
  • Conference center (17,255 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 17 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 605000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 24.63 per person
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 605000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

Does Shangri-La Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Shangri-La Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Surabaya?

Self parking is free at this property.

What time is check-in at Shangri-La Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Surabaya?

Check-out is at noon.

Where is Shangri-La Surabaya located?

This family-friendly Surabaya hotel is located in the business district, within 1 mi (2 km) of Ciputra World Mall and Al-Akbar Mosque. Surabaya Zoo and Surabaya Town Square are also within 2 mi (3 km).

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Shangri-La Surabaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 116 out of 223 reviews
Rating 8 - Good. 77 out of 223 reviews
Rating 6 - Okay. 21 out of 223 reviews
Rating 4 - Poor. 5 out of 223 reviews
Rating 2 - Terrible. 4 out of 223 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10

Beautiful hotel and great service
Stayed 7 nights in Aug 2024

10/10

The staff is just wonderful, i have come here many years and always look forward to come back.
Stayed 3 nights in Aug 2024

10/10

The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023

10/10

Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Stayed 4 nights in Jun 2022

10/10

Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024

8/10

Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023

6/10

Service was slow or non existant around the pool, where i spent most of my time.
Stayed 2 nights in Jan 2025

10/10

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023

10/10

As it was only for one night, no detailed report possible. However, the food in the italian restaurant was very tasty.
Stayed 1 night in Apr 2023

10/10

Stayed 1 night in Jun 2025

10/10

Stayed 2 nights in Apr 2025

10/10

Stayed 1 night in Mar 2025

10/10

Stayed 2 nights in Feb 2025

8/10

Stayed 2 nights in Jan 2025

6/10

Stayed 3 nights in Oct 2024

6/10

Stayed 1 night in Dec 2024

2/10

Stayed 1 night in Nov 2024

10/10

Sempurna
Stayed 1 night in Oct 2024

6/10

Stayed 3 nights in Oct 2024

10/10

Staff are very kind and smiling
Stayed 4 nights in Oct 2024

10/10

Stayed 1 night in Aug 2024

10/10

Stayed 3 nights in Jul 2024

10/10

Stayed 1 night in Jul 2024

8/10

Stayed 2 nights in Jul 2024

10/10

Stayed 1 night in Jul 2024