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Platinum Hotel Tunjungan Surabaya

Property class: 4

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Photo gallery for Platinum Hotel Tunjungan Surabaya

A person sitting by a window with a cityscape view. - Platinum Hotel Tunjungan Surabaya (Surabaya)
A high-rise hotel with multiple floors, a prominent 'HOTEL' sign, and a rooftop terrace. - Platinum Hotel Tunjungan Surabaya (Surabaya)
A modern living room with a sofa, armchair, and coffee table. There is a TV mounted on the wall and a dining area with a table and chairs. - Platinum Hotel Tunjungan Surabaya (Surabaya)
A modern restaurant with a central buffet area, multiple seating options, and a view of the cityscape through large windows. - Platinum Hotel Tunjungan Surabaya (Surabaya)
A modern hotel room with a large bed, a sofa, a desk, and a view of the city. - Platinum Hotel Tunjungan Surabaya (Surabaya)
Near Tunjungan Plaza, Platinum Hotel Tunjungan Surabaya provides an airport shuttle, a terrace, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with an outdoor entertainment area and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Business Double Room

A hotel room with a large bed, a mounted TV displaying a cityscape, a desk with a chair, and a wall-mounted light fixture.

Business Double Room

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Twin Room

A hotel room with a bed, a desk with a chair, a television, and a bathroom with a glass shower enclosure.

Business Twin Room

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room

A modern hotel room with a large bed, a desk, a chair, and a television.

Deluxe Double Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

A modern hotel room with a large bed, a desk, and a view of the city.

Executive Double Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

A modern hotel room with a large bed, a seating area, a flat-screen TV, and a city view.

Junior Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

A hotel room with a large flat-screen TV mounted on a dark wood panel, a bed with white bedding, a small desk with a chair, and a window with a view of a building.

Deluxe Twin Room

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Double Room

A hotel room with two beds, a TV, and a view of the city.

Family Double Room

  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Double Room

A modern hotel room with a large bed, a sofa, a desk, and a television.

Premier Double Room

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse

A modern hotel room with a large bed, a sofa, a desk, and a view of the city.

Penthouse

  • City view
  • 140 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Located in Surabaya Center, a neighborhood in Surabaya, Platinum Hotel Tunjungan Surabaya is near a train station. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Atlantis Land Surabaya and Ciputra Waterpark are also worth visiting. Visit our Surabaya travel guide
Map
Tunjungan St No.11 - 21, Genteng, Surabaya, East Java, 60275

What's nearby

  • Tunjungan Plaza
    6 min walk - 0.4 miles
  • BG Junction
    7 min walk - 0.4 miles
  • Heroic Monument
    18 min walk - 1.0 mile
  • Grand City Surabaya
    1 min drive - 0.9 miles
  • Surabaya Plaza Shopping Mall
    2 min drive - 1.1 miles

Getting around

  • Surabaya Pasar Turi Station
    7 min drive
  • Surabaya Kota Station
    9 min drive
  • Surabaya (SUB-Juanda)
    38 min drive

Restaurants

  • We The Fork
    1 min walk
  • Fu Xi
    3 min walk
  • Toko Kopi Padma
    2 min walk
  • Loske Coffee Service
    1 min walk
  • Wisata Rasa "Oleh-oleh Khas Surabaya
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Gym
  • Sauna

Family friendly

  • 2 outdoor pools
  • Free babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 18 meeting rooms
  • 6,954 square feet of conference space
  • Business center

Outdoors

  • Outdoor entertainment area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per night

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 220009572884

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Does Platinum Hotel Tunjungan Surabaya have a pool?

Yes, this property has 2 outdoor pools.

Is Platinum Hotel Tunjungan Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Platinum Hotel Tunjungan Surabaya?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Platinum Hotel Tunjungan Surabaya?

Check-out is at noon.

Does Platinum Hotel Tunjungan Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is Platinum Hotel Tunjungan Surabaya located?

Located in Surabaya Center, this spa hotel is within a 10-minute walk of Tunjungan Plaza and BG Junction. Grahadi and Joko Dolog Statue are also within 15 minutes. Surabaya Kota Station is 28 minutes by foot and Surabaya Pasar Turi Station is 20 minutes.

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Reviews

Platinum Hotel Tunjungan Surabaya Reviews

8.8

Excellent

8.8

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 19 out of 28 reviews
Rating 8 - Good. 3 out of 28 reviews
Rating 6 - Okay. 4 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 1 out of 28 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a brilliant location, right on Tunjungan Street and surrounded by shops and cafés. The staff were very helpful and welcoming, and the room was spacious and comfortable. The Sky Bar is also a nice spot to relax and enjoy the atmosphere. Overall, I had a very pleasant stay and really enjoyed my time here.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to many shopping areas & eateries, staffs are friendly, room is very new and clean
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good location and comfortable hotel

near to Tunjungan plaza and near many eating place and big breakfast selection
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast.
Stayed 6 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay in the heart of Tunjungan street. Room was spacious and clean, the bathroom was nice with complete amenities. Breakfast has amazing lots of options and good flavours.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a top notch hotel strategically located near tunjungan Plaza. The staff are very helpful and friendly with super clean rooms and a big tv to stream your favourite shows and movies on sites like Netflix and the breakfast was excellent.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location,Huge room,Value for Money

Clean and new spacious room,conveniently located downtown near to Tunjungan Mall,walking distance ti many restaurant and shops.
Stayed 3 nights in Aug 2025
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities
Booked Junior suite, was ok, noisy fridge and not very sound proof. Could hear people above, then calling to prayer was so loud and people in hotel were praying and making noise. Going back again tomorrow and will discuss with staff to make sure I get better room for noise Prevetion
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On time checkin without waiting. Requested for smoking room and ready when arrived. Price is not so expensive and reasonable even during school holiday. Very highly recommended to who ever want to stay at this hotel.
Stayed 1 night in May 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
lengthy check in. Room is standard, but bathroom is small and narrow. Bed is nice and firm. AC not cold enough in our room. Breakfast is OK
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking might be trouble because limited and limited room maunuver for vehicle.
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Accidentally broke a shampoo bottle, charged me 500000 rupiah for it, I could see around 100000 or 150000 but this was shocking, and unfair
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
部屋は広くて良いですが、お湯が出なくて困りました。また、お湯も黄色かったです。
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
朝食会場が人が多すぎて席が足りない。エレベーターも時間がかかるのは不満
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très propre, même les ascenseurs sont parfumés
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋もとても綺麗で快適に過ごせました。 ルーフトップバーでは風も気持ちよく、インドネシア料理だけでなく料理も豊富にあります。
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service

Tidak di beri Bill dan Kamar Kotor

Pembayaran di Hotel tapi dari Hotel tidak mau mengeluarkan Bill sehingga mempersulit klaim dinas saya dan Kamar tidak bersih.
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Room comfort
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 15 nights in Mar 2024