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Platinum Hotel Tunjungan Surabaya

4.0 star property
Hotel with 2 outdoor swimming pools, a short walk to Tunjungan Plaza

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Photo gallery for Platinum Hotel Tunjungan Surabaya

Deluxe Twin Room | 1 bedroom, premium bedding, in-room safe, desk
2 outdoor pools
Reception
Executive Double Room | Living area | 49-inch flat-screen TV with cable channels, TV, streaming services
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Hot Tub
  • Pool
  • Gym

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Business Double Room

Business Double Room | 1 bedroom, premium bedding, in-room safe, desk

Business Double Room

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, premium bedding, in-room safe, desk

Executive Double Room

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Bathrobes
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room | 1 bedroom, premium bedding, in-room safe, desk

Junior Double Room

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Separate bathtub and shower
Private bathroom
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin Room

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Family Double Room

Family Double Room | 1 bedroom, premium bedding, in-room safe, desk

Family Double Room

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchenette
Full-sized refrigerator/freezer
Dining table
Dishwasher
Flat-screen TV
  • 70 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Business Twin Room

Business Twin Room | 1 bedroom, premium bedding, in-room safe, desk

Business Twin Room

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, in-room safe, desk

Deluxe Double Room

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Twin Room

1 bedroom, premium bedding, in-room safe, desk

Business Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Business King Room

1 bedroom, premium bedding, in-room safe, desk

Business King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

1 bedroom, premium bedding, in-room safe, desk

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

1 bedroom, premium bedding, in-room safe, desk

Family Suite

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, premium bedding, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite

1 bedroom, premium bedding, in-room safe, desk

Junior Suite

  • Sleeps 2
  • 1 King Bed

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Exterior

Doubletree By Hilton Surabaya

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  • Free WiFi
9.4 out of 10, Exceptional, 95 reviews
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About the neighborhood

Map
Tunjungan St No.11 - 21, Genteng, Surabaya, East Java, 60275

What's nearby

  • Tunjungan Plaza - 6 min walk - 0.4 miles
  • Surabaya Plaza Shopping Mall - 19 min walk - 1.1 miles
  • Grand City Surabaya - 20 min walk - 1.1 miles
  • Pasar Atum Mall - 3 min drive - 1.5 miles
  • Chinatown - 4 min drive - 1.9 miles

Getting around

  • Surabaya Pasar Turi Station - 7 min drive
  • Margorejo Station - 7 min drive
  • Surabaya (SUB-Juanda) - 38 min drive

Restaurants

  • ‪Toko Kopi Padma - ‬2 min walk
  • ‪Gelateria - ‬3 min walk
  • ‪Locaāhands - ‬2 min walk
  • ‪Bhek - ‬4 min walk
  • ‪Depot "WD - ‬4 min walk

About this property

Platinum Hotel Tunjungan Surabaya

Upscale hotel near Tunjungan Plaza
At Platinum Hotel Tunjungan Surabaya, you can look forward to an airport shuttle, a terrace, and dry cleaning/laundry services. Treat yourself to a massage at the onsite spa. Free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), is available to all guests, along with an outdoor entertainment area and a bar.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • A porter/bellhop, 18 meeting rooms, and a front-desk safe
Room features
All 292 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and desk chairs.
More amenities include:
  • Bathrooms with hair dryers and toothbrushes and toothpaste
  • 49-inch flat-screen TVs with streaming services and premium channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Bicycle rentals
  • Bicycle storage
  • Full-service spa
  • Gym
  • Sauna

Family friendly

  • 2 outdoor pools
  • Free babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 18 meeting rooms
  • 6,954 square feet of conference space
  • Business center

Outdoors

  • Outdoor entertainment area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • Streaming services

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: IDR 400000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 53498345345HL

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Platinum Tunjungan Surabaya
Platinum Hotel Tunjungan Surabaya Hotel
Platinum Hotel Tunjungan Surabaya Surabaya
Platinum Hotel Tunjungan Surabaya Hotel Surabaya

Frequently asked questions

Does Platinum Hotel Tunjungan Surabaya have a pool?

Yes, this property has 2 outdoor pools.

Is Platinum Hotel Tunjungan Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Platinum Hotel Tunjungan Surabaya?

Self parking and valet parking are free at this property.

What time is check-in at Platinum Hotel Tunjungan Surabaya?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Platinum Hotel Tunjungan Surabaya?

Check-out is at noon.

Does Platinum Hotel Tunjungan Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 350000 per vehicle applies.

Where is Platinum Hotel Tunjungan Surabaya located?

Located in Genteng, this spa hotel is within a 10-minute walk of Tunjungan Plaza and BG Junction. Grahadi and Joko Dolog Statue are also within 15 minutes. Surabaya Pasar Turi Station is 20 minutes by foot and Surabaya Kota Station is 28 minutes.

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Platinum Hotel Tunjungan Surabaya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 13 out of 16 reviews
Rating 8 - Good. 1 out of 16 reviews
Rating 6 - Okay. 1 out of 16 reviews
Rating 4 - Poor. 0 out of 16 reviews
Rating 2 - Terrible. 1 out of 16 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Location to many shopping areas & eateries, staffs are friendly, room is very new and clean
Stayed 3 nights in Mar 2025

10/10

Very comfortable stay in the heart of Tunjungan street. Room was spacious and clean, the bathroom was nice with complete amenities. Breakfast has amazing lots of options and good flavours.
Stayed 2 nights in Feb 2025

10/10

near to Tunjungan plaza and near many eating place and big breakfast selection
Stayed 2 nights in Aug 2024

10/10

On time checkin without waiting. Requested for smoking room and ready when arrived. Price is not so expensive and reasonable even during school holiday. Very highly recommended to who ever want to stay at this hotel.
Stayed 1 night in May 2024

6/10

lengthy check in. Room is standard, but bathroom is small and narrow. Bed is nice and firm. AC not cold enough in our room. Breakfast is OK
Stayed 4 nights in Jun 2023

10/10

Parking might be trouble because limited and limited room maunuver for vehicle.
Stayed 3 nights in Feb 2024

10/10

Stayed 2 nights in Mar 2025

10/10

Stayed 2 nights in Nov 2024

10/10

Stayed 1 night in Oct 2024

10/10

Stayed 1 night in Oct 2024

10/10

Wonderful breakfast.
Stayed 6 nights in Jul 2024

10/10

Stayed 2 nights in May 2024

10/10

Stayed 15 nights in Mar 2024

10/10

Stayed 1 night in Mar 2023

2/10

Stayed 2 nights in Jul 2022