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Novotel Samator Surabaya Timur

4.0 star property
A stylish retreat just minutes from the airport where travelers can recharge with spa treatments and enjoy convenient on-site dining options

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Photo gallery for Novotel Samator Surabaya Timur

Outdoor pool - Novotel Samator Surabaya Timur (Surabaya)
Exterior - Novotel Samator Surabaya Timur (Surabaya)
Restaurant - Novotel Samator Surabaya Timur (Surabaya)
Executive Suite, 1 King Bed | Minibar, desk, laptop workspace, soundproofing - Novotel Samator Surabaya Timur (Surabaya)
Lobby - Novotel Samator Surabaya Timur (Surabaya)
Novotel Samator Surabaya Timur offers a vibrant base near the airport. Refresh with spa treatments or use the dry cleaning and laundry services. Enjoy satisfying meals at FOOD EXCHANGE, and unwind with drinks at two different bars.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, desk, laptop workspace, soundproofing

Superior Room, 1 King Bed

8.0 out of 10
Very good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Minibar, desk, laptop workspace, soundproofing

Superior Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Minibar
  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Minibar, desk, laptop workspace, soundproofing

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Separate bedroom
Private bathroom
Bathrobes
Eco-friendly toiletries
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | Minibar, desk, laptop workspace, soundproofing

Deluxe Double Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Private bathroom
Bathrobes
Eco-friendly toiletries
Hair dryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Minibar, desk, laptop workspace, soundproofing

Deluxe Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Private bathroom
Bathrobes
Eco-friendly toiletries
Hair dryer
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Minibar, desk, laptop workspace, soundproofing

Executive Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Private bathroom
Bathrobes
Hair dryer
Eco-friendly toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, Multiple Beds

Executive Suite, Multiple Beds | Minibar, desk, laptop workspace, soundproofing

Executive Suite, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Private bathroom
Bathrobes
Hair dryer
Eco-friendly toiletries
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Executive Suite, Multiple Beds

Executive Suite, Multiple Beds | Minibar, desk, laptop workspace, soundproofing

Executive Suite, Multiple Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Minibar
  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 2 Twin Beds

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed | Minibar, desk, laptop workspace, soundproofing

Executive Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 2 Twin Beds

Executive Room, 2 Twin Beds | Minibar, desk, laptop workspace, soundproofing

Executive Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Minibar
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Located in Surabaya, Novotel Samator Surabaya Timur is near the airport. The area's natural beauty can be seen at Taman Bungkul and Korea Park, while Mpu Tantular Museum and House of Sampoerna are cultural highlights. Taman Hiburan Rakyat and Lapindo Mudflow in Sidoarjo are also worth visiting. Visit our Surabaya travel guide
Map
Jl Kedung Baruk 28 Rungkut, Surabaya, 60298

What's nearby

  • University of Pembangunan Nasional Veteran
    4 min drive - 2.5 miles
  • Sepuluh November Institute of Technology
    5 min drive - 2.6 miles
  • Surabaya Zoo
    5 min drive - 3.1 miles
  • Galaxy Mall
    5 min drive - 3.4 miles
  • Royal Plaza Surabaya
    6 min drive - 3.2 miles

Getting around

  • Margorejo Station
    6 min drive
  • Surabaya Gubeng Station
    24 min drive
  • Surabaya (SUB-Juanda)
    31 min drive

Restaurants

  • Slice N Sip
    12 min walk
  • Kedai Ampyang
    2 min walk
  • Food Exchange
    4 min walk
  • Parigie Coffee & Pastry
    5 min walk
  • Waroeng Ijoe
    16 min walk

About this property

Novotel Samator Surabaya Timur

Upscale hotel near the airport
Take advantage of a grocery/convenience store, an arcade/game room, and dry cleaning/laundry services at Novotel Samator Surabaya Timur. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at FOOD EXCHANGE, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and 2 bars.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Express check-out, luggage storage, and an elevator
Room features
All 261 rooms feature comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
Extra amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and hair dryers
  • 42-inch TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 145,200 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • FOOD EXCHANGE

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • Conference center

Outdoors

  • Dock

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 21 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 24 hours prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 145200 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: IDR 250000 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Novotel Samator Surabaya Timur Hotel
Novotel Samator Timur Hotel
Novotel Samator Timur
Novotel Samator Surabaya Timur Hotel
Novotel Samator Surabaya Timur Surabaya
Novotel Samator Surabaya Timur Hotel Surabaya

Frequently asked questions

Does Novotel Samator Surabaya Timur have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Novotel Samator Surabaya Timur pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Samator Surabaya Timur?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Novotel Samator Surabaya Timur?

Check-out is at noon.

Does Novotel Samator Surabaya Timur provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 250000 per vehicle applies.

Where is Novotel Samator Surabaya Timur located?

Situated near the airport, this hotel is 2.4 mi (3.9 km) from University of Pembangunan Nasional Veteran and 2.6 mi (4.1 km) from Sepuluh November Institute of Technology. Galaxy Mall and Airlangga University are also within 6 mi (10 km).

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Reviews

Novotel Samator Surabaya Timur Reviews

8.2

Very Good

8.4

Cleanliness

7.4

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 31 out of 70 reviews
Rating 8 - Good. 23 out of 70 reviews
Rating 6 - Okay. 9 out of 70 reviews
Rating 4 - Poor. 4 out of 70 reviews
Rating 2 - Terrible. 3 out of 70 reviews

Reviews

10/10 Excellent

Eugelien

Liked: Cleanliness, amenities, property conditions & facilities
Staff is nice and helpful, rooms is clean Food is good
Stayed 5 nights in May 2025

10/10 Excellent

JOYCE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs, the services, the rooms and everything else absolutely wonderful👍 Thank you Novotel Samator!
Stayed 3 nights in Aug 2024

8/10 Good

Rojarani

Liked: Cleanliness, amenities, property conditions & facilities
I loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay.
Stayed 2 nights in Jul 2024

8/10 Good

Rojarani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star: 1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good. 2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist 3. Water was luke warm and no pressure. So shower was not great. 3.
Stayed 1 night in Jul 2024

10/10 Excellent

Iis

Liked: Amenities, property conditions & facilities
Breakfast was delish
Stayed 1 night in Oct 2025

8/10 Good

Jehad

Liked: Staff & service, amenities
I would stay again
Stayed 2 nights in Dec 2024

2/10 Terrible

Mike ken

Disliked: Cleanliness, property conditions & facilities
Food terrible on breakfast The rest is ok
Stayed 4 nights in Jun 2025

10/10 Excellent

Marjolein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great long term stay

Top notch
Stayed 6 nights in Oct 2024

8/10 Good

Surya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
Stayed 2 nights in Oct 2022

8/10 Good

Loufranco

Liked: Cleanliness, staff & service, property conditions & facilities
Over all nice
Stayed 4 nights in Apr 2024

8/10 Good

Stevan

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is good but parking route is not comfortable
Stayed 3 nights in May 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024

6/10 Okay

Ronnie

the breakfast buffet was limited, catering for the locals only
Stayed 1 night in May 2023

10/10 Excellent

Titawaty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with reasonable price 😊
Stayed 2 nights in Aug 2024

10/10 Excellent

Silfia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel - Clean and spacious
Stayed 1 night in Dec 2020

6/10 Okay

Marc

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
Stayed 3 nights in Oct 2020

4/10 Poor

TAKEBari, 仙台市

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
タオル人数分用意されておらず、 その他の物も同樣。 シャワーヘッドが壊れていて浴室中水浸し。 何故か体が痒い。 ローカルロスメンですが他所のクオリティは上がってますよ。
Stayed 1 night in Mar 2020

6/10 Okay

Teri, Minneapolis

Liked: Staff & service, amenities
No bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
Stayed 5 nights in Feb 2020

8/10 Good

Theresia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New property in east surabaya

Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is quiet, clean and safe. Good for business meeting and family vacation.
Stayed 2 nights in Nov 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
Stayed 1 night in Oct 2019

4/10 Poor

Selvia

Disliked: Staff & service, property conditions & facilities

Negative comment on Novotel Samator Surabaya

Hotel management is not up to standard - unfriendly and inflexible
Stayed 1 night in Oct 2019

8/10 Good

Pradyumna Avikara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, good staff , very courteous, good breakfast, nice clean rooms, overall good experience. Only hot water temperature was a bit high
Stayed 2 nights in Sep 2019

8/10 Good

Thi Thu Thao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice. But the service at the restaurant on 5th floor is rather slow (food serving and payment).
Stayed 1 night in Jul 2019