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JW Marriott Surabaya

5.0 star property
Luxury hotel with 4 restaurants and a health club

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Photo gallery for JW Marriott Surabaya

Outdoor pool, pool umbrellas
Suite, 2 Bedrooms, Non Smoking (Chairman) | City view
Lobby
Presidential Suite, 2 Bedrooms, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
  • Parking included

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Suite, 1 Bedroom (Residential)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom (Residential)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Dishwasher
  • City view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Non Smoking (View)

City view from property

Executive Room, 2 Double Beds, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • City view
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Double Beds, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • City view
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Non Smoking (Residential)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 3 Bedrooms, Non Smoking (Residential)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Dishwasher
  • City view
  • 206 sq m
  • Sleeps 9
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking (Residential)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms, Non Smoking (Residential)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
Dishwasher
  • City view
  • 127 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • City view
  • 43.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (Executive)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Non Smoking (Executive)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Pillowtop bed
Blackout drapes/curtains
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (View)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Double Beds, Non Smoking (View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
  • City view
  • 42 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Living room | 48-inch LCD TV with cable channels, TV

Executive Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
  • City view
  • 86 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (View)

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
LCD TV
Pillowtop bed
Down duvet
  • City view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Living room | 48-inch LCD TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
  • City view
  • 390 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking (View)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Pillowtop bed
Down duvet
Blackout drapes/curtains
  • City view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking (Chairman)

Suite, 2 Bedrooms, Non Smoking (Chairman) | Living room | 48-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms, Non Smoking (Chairman)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
LCD TV
  • City view
  • 341 sq m
  • Sleeps 6
  • 2 Double Beds

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Exterior

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  • Free WiFi
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About the neighborhood

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza - 3 min walk - 0.2 miles
  • Surabaya Plaza Shopping Mall - 20 min walk - 1.1 miles
  • Grand City Surabaya - 3 min drive - 1.5 miles
  • Pasar Atum Mall - 4 min drive - 1.7 miles
  • Chinatown - 5 min drive - 2.2 miles

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪Rawon Setan - ‬2 min walk
  • ‪Lontong Balap Pak Gendut - ‬3 min walk
  • ‪Imari - ‬2 min walk
  • ‪The Pavilion - ‬1 min walk
  • ‪Uppercut Steakhouse - ‬2 min walk

About this property

JW Marriott Surabaya

Luxury family-friendly hotel near Tunjungan Plaza
Located close to Surabaya Plaza Shopping Mall and Grand City Surabaya, JW Marriott Surabaya provides a free daily manager's reception, a terrace, and an art gallery on site. For some rest and relaxation, visit the sauna or the steam room. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Free in-room WiFi is available to all guests, along with a shopping mall on site and a coffee shop/cafe.
Other perks include:
  • An outdoor pool and a children's pool, with pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Full breakfast (surcharge), a free shopping center shuttle, and express check-out
  • Express check-in, smoke-free premises, and a porter/bellhop
  • Guest reviews give top marks for the helpful staff
Room features
All 407 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling and LED light bulbs
  • Rainfall showers, designer toiletries, and separate tubs/showers
  • 48-inch LCD TVs with premium channels
  • Wardrobes/closets, free infant beds, and electric kettles

Languages

Chinese (Mandarin), English, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Valet parking on site (IDR 100,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: IDR 328,000 for adults and IDR 164,000 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Imari Japanese Restaurant
  • Pavilion Restaurant
  • SBCO
  • Tang Palace Restaurant
  • Uppercut Steakhouse

Things to do

  • 24-hour gym
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (132,482 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Executive Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 605000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle fee: IDR 600000 per person
  • Valet parking fee: IDR 100000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does JW Marriott Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is JW Marriott Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Surabaya?

Self parking is free at this property.

What time is check-in at JW Marriott Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at JW Marriott Surabaya?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does JW Marriott Surabaya provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 600000 per person applies.

Where is JW Marriott Surabaya located?

This family-friendly Surabaya hotel is located near the airport, within 1 mi (2 km) of Tunjungan Plaza and Grand City Surabaya. Surabaya Plaza Shopping Mall is 1.3 mi (2 km) away. Surabaya Pasar Turi Station is 22 minutes by foot.

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JW Marriott Surabaya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 269 out of 444 reviews
Rating 8 - Good. 144 out of 444 reviews
Rating 6 - Okay. 21 out of 444 reviews
Rating 4 - Poor. 7 out of 444 reviews
Rating 2 - Terrible. 3 out of 444 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

One of the best Marriott property I have stayed. Amazing hospitality right from check in to check out including reception staff, housekeeping, restaurant and fitness center.
Stayed 2 nights in Mar 2025

10/10

Lovely stay and they have a kids club and a spa
Stayed 1 night in Jun 2024

10/10

Great location, nice staff, beautiful rooms
Stayed 3 nights in Mar 2020

8/10

The hotel is a bit old, but comfortable. The pool is smaller than I expected and has a lot of bugs. The accommodation itself is recommended. The breakfast was also good.
Stayed 1 night in Jan 2025

10/10

Best hotel

10/10

breakfast is great and the staff are all friendly and helpful
Stayed 1 night in Oct 2022

10/10

A very good place to stay in Surabaya
Stayed 2 nights in May 2023

10/10

Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Stayed 3 nights in Mar 2023

10/10

We only spent one night and could not explore the area but it looked lively and fun
Stayed 1 night in Sep 2024

10/10

Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024

10/10

The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Stayed 2 nights in May 2024

10/10

The staff was very friendly
Stayed 2 nights in Jan 2023

10/10

Great service by Sri.
Stayed 1 night in Sep 2024

10/10

Excellent service and staff
Stayed 7 nights in Jun 2023

10/10

Staffs are fantastic, friendly and very helpful as well as accommodating
Stayed 2 nights in Apr 2023

10/10

Excellent staff doing a great job, the hotel holding up good in those challenging times
Stayed 1 night in Mar 2020

10/10

Excellent service and good food ie. Imari and Pavilion
Stayed 3 nights in Jan 2024

8/10

the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Stayed 1 night in Apr 2024

10/10

The JW never disappoints. From the pick up to the drop off we were impressed. The check in was easy and the employees could not have been more helpful. The room was huge. We had a fabulous dinner at Uppercut which is deserving of all its awards. Fabulous all the way around.
Stayed 1 night in Nov 2024

10/10

This hotel was recommended to me. I got a good rate and the propery pitures looked good. From the moment i walked in it was obvious this was a quality hotel. Top quality service from start to finish. I was offer an upgrade for $50/night, i decided to take it since i was only staying 2 nights. I'm not sure but i believe my room was better, i used the executive lounge which i really enjoyed. The fitness centre i didn't use but i should've. I can't say enough about the staff. The hotel will even offer a take away breakfast if you asked.
Stayed 2 nights in Feb 2025

10/10

Most likely incredible staff
Stayed 5 nights in Apr 2024

8/10

Provide me the early check in while available room, which was helpful.
Stayed 4 nights in Mar 2024

10/10

I stayed here with my family, including two kids, and our experience was fantastic. The staff thoughtfully provided a tent for the kids as a welcome gesture, which was incredibly sweet. I slept like a baby—the bed and sheets were extremely comfortable, and the room was spotless. The service was outstanding, with special thanks to Dilla, Sri, and Tulus for their exceptional care. Warm regards, Hanna
Stayed 2 nights in Aug 2024

10/10

Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Stayed 4 nights in Jan 2023

10/10

excelent
Stayed 1 night in Jul 2023