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ibis Surabaya City Center

Property class: 3.5

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Photo gallery for ibis Surabaya City Center

A spacious lobby with a modern staircase, comfortable seating areas, and large windows offering views of the outdoors. - ibis Surabaya City Center (Surabaya)
A hotel reception desk with a computer, a keyboard, a desk lamp, a chair, and a window with plants. - ibis Surabaya City Center (Surabaya)
A buffet with various food items and condiments. - ibis Surabaya City Center (Surabaya)
A spacious lobby with a modern staircase, comfortable seating areas, and a large window providing natural light. - ibis Surabaya City Center (Surabaya)
A modern hotel building with a prominent 'ibis Hotels' sign, multiple floors, and a grid-like facade. - ibis Surabaya City Center (Surabaya)
Take advantage of a free daily manager's reception, a coffee shop/cafe, and a garden at ibis Surabaya City Center. Take some time to relax at the onsite spa. The on-site international cuisine restaurant, Taste Restaurant, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Twin Beds

A hotel reception desk with a computer, a keyboard, a desk lamp, a chair, and a window with plants.

Standard Room, 2 Twin Beds

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

A bathroom with a sink, mirror, towel rack, and a shower visible through the glass door.

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Premium Room, 1 Double Bed with Sofa bed

A bathroom with a sink, mirror, towel rack, and a shower visible through the glass door.

Premium Room, 1 Double Bed with Sofa bed

  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, City View

A hotel room with a bed, a TV, and a door.

Standard Room, 2 Twin Beds, City View

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Double Bed, City View

A bathroom with a sink, mirror, towel rack, and a shower visible through the glass door.

Standard Room, 1 Double Bed, City View

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Surabaya Center, a neighborhood in Surabaya, ibis Surabaya City Center is near a train station. Tunjungan Plaza and Surabaya Plaza Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Korea Park and Taman Bungkul. Ciputra Waterpark and Dynasty Water World Gresik are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Surabaya travel guide
Map
Jalan Basuki Rahmat 94 - 96, Surabaya, East Java, 60271

What's nearby

  • Tunjungan Plaza
    11 min walk - 0.6 miles
  • Grahadi
    11 min walk - 0.6 miles
  • Surabaya Plaza Shopping Mall
    17 min walk - 0.9 miles
  • Grand City Surabaya
    2 min drive - 1.3 miles
  • Submarine Monument
    3 min drive - 2.0 miles

Getting around

  • Margorejo Station
    6 min drive
  • Surabaya Gubeng Station
    9 min drive
  • Surabaya (SUB-Juanda)
    40 min drive

Restaurants

  • Point Coffee
    1 min walk
  • Nasi Ayam Pak Djo
    3 min walk
  • Soto Ayam Depot makmur
    2 min walk
  • Sop daging STAND 15
    1 min walk
  • 99 Kitchen
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 100,000 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Taste Restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,937 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 100000 per person
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is ibis Surabaya City Center pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at ibis Surabaya City Center?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at ibis Surabaya City Center?

Check-out is at noon.

Does ibis Surabaya City Center provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is ibis Surabaya City Center located?

Located in Surabaya Center, this spa hotel is within a 10-minute walk of Dyandra Convention Center Surabaya, Sharp Bamboo Monument, and Tunjungan Plaza. Joko Dolog Statue and Grahadi are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis Surabaya City Center Reviews

8.4

Very Good

8.2

Cleanliness

8.2

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 31 out of 96 reviews
Rating 8 - Good. 50 out of 96 reviews
Rating 6 - Okay. 13 out of 96 reviews
Rating 4 - Poor. 0 out of 96 reviews
Rating 2 - Terrible. 2 out of 96 reviews

Reviews

Verified review

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to malls and restaurants, Ibis is located in the city center so I was able to explore and walk around. The facilities are great and offers breakfast as well. Very clean and definitely worth the stay.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay in the middle of the Surabaya City. Near shopping malls. Clean hotel with great breakfast.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
It was great for the value. Easy location close to mall and train station. Some amenities seems dated and need of repair. Overall comfortable and convienent! Friendly staff and security!
Stayed 1 night in Jan 2026
Verified review

8/10 Good

KEITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Comfortable hotel, and after a long day travelling, we did not want to search outside for a meal, and ate here, food was very good, and also excellent choice of drinks
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SURABAYA FEBRUARY 2024

Nice hotel in a good location in the centre of Surabaya. Good price and breakfast was included. Staff were all very helpful and very friendly.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property area is good. Walk 5 mins to one of the shopping mall.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Sando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel, nice location.It is absolutely no problem for coming back next time!
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Aziz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in Surabaya. Will definitely stay there again.
Stayed 6 nights in Jun 2026
Verified review

6/10 Okay

Fransisca

Disliked: Amenities, property conditions & facilities
Average room. Staff were friendly.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place that was very central & close to Tunjungan Plaza
Stayed 4 nights in Nov 2022
Verified review

8/10 Good

Djulaikah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can use a new set of pillows, as the ones used in the room is quite hard to sleep on
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Ngai Weng

Liked: Staff & service, amenities, property conditions & facilities
Clean and affordability
Stayed 4 nights in Dec 2023
Verified review

8/10 Good

Teck Ann

Liked: Cleanliness, staff & service, amenities
Standard of bath towels could be improved as they looked old and not well-cleaned. Would be good if there had been a mini fridge in the room.
Stayed 7 nights in Oct 2025
Verified review

6/10 Okay

Chuan Guan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well maintained, friendly staffs but most can't speak foreign language like English or Mandarin.
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

lydia mason

Liked: Staff & service, property conditions & facilities
Towels a bit old
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

SHUHEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
親切なスタッフ
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Noboru

Disliked: Cleanliness, property conditions & facilities
泊まるだけのリーズナブルなホテルをお探しなら良いです。立地も悪くないです。 朝食はバラエティに富んでます。味は普通です。
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

shing hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
交通方便，價格合理。惟衛生清潔需要進一步增強。
Stayed 5 nights in Oct 2024
Verified review

8/10 Good

Rosel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gut! Alles war stimmig!!!
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

For improvement

Staff was sweeping during my lunch time (12:00-13:00) at restaurant. Cleaning up is good but better not to do during customers' breakfast/lunch/dinner time.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs all are good in English snd friendly helpful.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空港からの送迎をしていただき、 ホテルフロント、ラウンジ等のスタッフの方々皆さんが親切な対応してくださいました。 機会があったらまた宿泊したいと思います。
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Nice and affordable place to stay for business trip. Location is outstanding, in Surabaya City Centre.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beau séjour!

Très bon buffet déjeuner, personnel souriant et accueillant, transport vers aéroport abordable, connexion internet excellente, Allez y vous ne saurez pas déçu!
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Pang Fun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
職員主動，整體設施完善，附近有商場購物點
Stayed 1 night in May 2019