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The Southern Hotel Surabaya

Property class: 3.5

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Photo gallery for The Southern Hotel Surabaya

A rooftop infinity pool with a glass edge, surrounded by lounge chairs and a tree. - The Southern Hotel Surabaya (Surabaya)
A gym with treadmills and dumbbells, a wooden door, and a sign indicating a room number. - The Southern Hotel Surabaya (Surabaya)
A modern kitchen with a long counter, various food items, and a view of the outdoors. - The Southern Hotel Surabaya (Surabaya)
A hotel room with two beds, a cityscape mural, a desk with a chair, a large window with curtains, and a projector screen. - The Southern Hotel Surabaya (Surabaya)
A reception desk with a receptionist, framed certificates on the wall, and a modern interior design. - The Southern Hotel Surabaya (Surabaya)
A poolside bar, a playground, and dry cleaning/laundry services are just a few of the amenities provided at The Southern Hotel Surabaya. Treat yourself to a massage or other spa services. The on-site international cuisine restaurant, Streats, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room Double Bed

A hotel room with a large bed, a desk, a chair, a TV, and a cityscape mural on the wall.

Deluxe Room Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite Double Bed

A hotel room with a bed, a TV mounted on the wall, a desk with a chair, a lamp, and a large window with curtains.

Junior Suite Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double

A hotel room with a large bed, a desk, a chair, a TV, and a cityscape mural on the wall.

Superior Double

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

A hotel room with a large bed, a desk with a chair, a cityscape mural, and a window with curtains.

Superior Double Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

A hotel room with two beds, a cityscape mural, a desk with a chair, a large window with curtains, and a projector screen.

Superior Twin Room

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a desk with a chair, a cityscape mural, and a window with curtains.

Deluxe Double Room

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

A hotel room with a bed, a TV mounted on the wall, a desk with a chair, a lamp, and a large window with curtains.

Junior Suite

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Located in Surabaya, The Southern Hotel Surabaya is connected to a shopping center. Atlantis Land Surabaya and Ciputra Waterpark are local attractions and those in the mood for shopping can visit Royal Plaza Surabaya and City of Tomorrow. Looking to enjoy an event or a game while in town? See what's happening at Lapangan Thor Stadium or Gelora 10 November Stadium. Visit our Surabaya travel guide
Map
Jl Jemursari Raya 110-112, Surabaya, East Java, 60237

What's nearby

  • A city skyline at night with illuminated buildings, a river reflecting lights, and a shopping mall with visible signage.
    Pakuwon Mall
    16 min drive - 10.2 miles
  • Universitas Islam Negeri Sunan Ampel Surabaya
    14 min walk - 0.8 miles
  • Royal Plaza Surabaya
    8 min drive - 3.2 miles
  • Galaxy Mall
    9 min drive - 6.1 miles
  • Tunjungan Plaza
    11 min drive - 7.5 miles

Getting around

  • Jemursari Station
    5 min drive
  • Surabaya Gubeng Station
    24 min drive
  • Surabaya (SUB-Juanda)
    24 min drive

Restaurants

  • Cold N Brew
    6 min walk
  • Ayam Goreng Pusaka
    2 min walk
  • New Pelabuhan
    2 min walk
  • Depot 3.6.9 Shanghai Dumpling & Noodle
    3 min walk
  • Ejji Coffee Corner
    20 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 108,000 for adults and IDR 65,000 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • J Lounge
  • Streats
  • Woot

Things to do

  • Gym
  • Outdoor pool
  • Playground
  • Stereo

Family friendly

  • Free babysitting
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 10 meeting rooms
  • Computer station

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Front entrance ramp
  • Hardwood flooring in room
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • 11 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 280000.0 per night

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 108000 for adults and IDR 65000 for children
  • Rollaway bed fee: IDR 280000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number 55110, 9120203731582

We should mention

This property does not have elevators
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Does The Southern Hotel Surabaya have a pool?

Yes, this property has an outdoor pool.

Is The Southern Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at The Southern Hotel Surabaya?

Check-in start time: 2:00 PM; Check-in end time: noon.

What time is check-out at The Southern Hotel Surabaya?

Check-out is at noon.

Does The Southern Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Southern Hotel Surabaya located?

Situated near the airport, this hotel is 0.9 mi (1.4 km) from Universitas Islam Negeri Sunan Ampel Surabaya and within 3 mi (5 km) of Royal Plaza Surabaya and Petra Christian University. City of Tomorrow and Pelita Harapan University Surabaya are also within 3 mi (5 km). Jemursari Station is 24 minutes by foot and Margorejo Station is 25 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Southern Hotel Surabaya Reviews

8.6

Excellent

8.8

Cleanliness

7.6

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 35 out of 83 reviews
Rating 8 - Good. 37 out of 83 reviews
Rating 6 - Okay. 8 out of 83 reviews
Rating 4 - Poor. 2 out of 83 reviews
Rating 2 - Terrible. 1 out of 83 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good rooms in affordable prices.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The buffet breakfast is a little bit pricey.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The interior are ok and the exterior facade need a jet wash . Swimming pool toilet need cleaning and seat replaced
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

Staying for 1 night for business trip. Very clean hotel with nice staff. Food is also very good and fast preparation
Stayed 1 night in Apr 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience to stay here.

Everything is went well. Check-in/out went smooth. I recommend you to stay here if you visit Surabaya. Or if you were there you can book for meeting or something correlated with bussines event.
Stayed 1 night in Dec 2020
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
near the restaurant and shops
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Staff & service
All are in good condition in average.
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The fridge not cold enough and may need more service on it..breakfast choicces may need more upgrade. So far everything was good. Thanks.
Stayed 3 nights in Jul 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Its a new and clean hotel.

The hotel is new and I like the gym and the swimming pool, The operation manager, Mr. Kencana is also friendly. The only thing is they are lack of staff and only cover the basic operation. The staff that is in cafeteria also don't bother to greet or say thank you to you. Can not blame them because they are very busy.
Stayed 3 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good experience

it was a great experience. first time in this hotel, overall is good. helpful staffs, good breakfast, clean room. worth the price. will be back again for next business trip.
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleasant stay, I recommand it.

Clean and modern hotel. Functional room, great shower and super comfortable bed. Delicious buffet breakfast with lots of variety to choose from. Smilling and helpful staff. Beautiful pool and gym. Strong WiFi and many international tv chanels. It has everything you need or want. Could be less expensive. I would stay again at a lower cost.
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly, nice and clean hotel. Will come back again when I visit Surabaya.
Stayed 1 night in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nyaman dan strategis

Kamarnya cukup luas dan bersih. Hanya lampu mejanya mati. Pilihan sarapan cukup bervariasi dan enak. Tapi kopinya kurang enak karena pakai yang instant dari vending machine.
Stayed 6 nights in Jan 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi en leuk hotel, goed service met vriendelijke personeels.
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth to stay !

Staff hotel yang ramah membuat kita serasa berada di rumah sendiri.
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Liked: Staff & service, room comfort
スラバヤでいつも利用するホテルです。　 最近は、利用客が増えてるようで、以前に比べるとサービスが多少低下しているような印象があります。
Stayed 7 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! I would visit again! Very friendly and helpful stuff, clean rooms, good food.
Stayed 5 nights in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valuable

Very affordable hotel which is really worth it. I get a good service and a delicious breakfast and yet I don’t have to pay so much for those! Water heater needs improvement, though. Hot water doesn’t flow steadily. But overall, I am a satisfied customer.
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very descent hotel and very considerate hotel, they even prepare breakfast when i need to check out at 3:00 AM. must stay here next time
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スラバヤに来たときは、必ず宿泊しているお気に入りのホテルです。
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good small budget friendly hotel

Cute hotel not too far from the airport. Room was small but the bed was super comfortable and the service was great. It's not the best area for walking around and getting stuff to eat etc
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

The Greatest comes from The Small Things

We usually stay in various hotel in Surabaya or others city to spend our weekend with family and colleague. But when we checked in here we surprised with the towel color. it did not bright white. White but dull. Also with the key card. At that moment around 12.10 pm, we had problem to use the elevator and need to re-fresh again this card to the customer service in lobby. We noticed that time limit is 12.00 for check out, since we still had a gathering in the meeting room of this hotel, we need to finished several things in there. After everything done, we returned to our room, automatically we also need to used the elevator to picked up luggage from our rooms, returned the key card to the CS, etc...all the procedures of check out. On the beginning we thought only us that had an issue with this one since it was passing due check out time, so the card could not be used on the elevator and need to refresh again in CS. But our colleagues who stayed with us in the same hotel had same problems in the morning (before check out time). When we checked in we had informed the CS about our conditions that we had gathering in they ballroom ..etc..etc..and will be checked out around more than 12 and 1pm latest. By the way in other hotels that we ever stayed, they don't "banned the key card" like this to the guests. The Staff will call us on the mobile phone (if they could not find us is our room) to get confirmation to extend or not.
Stayed 1 night in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, a good and friendly hotel.

Clean and cosy room, good breakfast and a nice pool (although small). However, high pillows, too-bright lighting above the washbasin and few gym equiments can be improved.
Stayed 2 nights in Dec 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Goed hotel voor een weekendje

De kamer is klein maar heeft alles wat je nodig hebt. Bad kamer is ook goed en schoon. Alleen de eetzaal is wat minder, het eten is ook niet zo bijzonder. De tafel kleed was vies, bestek zijn ook niet schoon. Personeel zijn heel erg aardig en behulpzaam.
Stayed 8 nights in Nov 2017