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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

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Outdoor pool - Hotel Ciputra World Surabaya managed by Swiss-Belhotel International (Surabaya)
Lobby lounge - Hotel Ciputra World Surabaya managed by Swiss-Belhotel International (Surabaya)
Outdoor pool - Hotel Ciputra World Surabaya managed by Swiss-Belhotel International (Surabaya)
Lobby - Hotel Ciputra World Surabaya managed by Swiss-Belhotel International (Surabaya)
Point of interest - Hotel Ciputra World Surabaya managed by Swiss-Belhotel International (Surabaya)
Luxury
5.0 star property
8.8

Excellent

Urban retreat with mall access

Attached to a luxury mall, this hotel offers a convenient urban sanctuary with immediate shopping access. The luxurious breakfast buffet receives consistent praise. Guests can relax in the outdoor pool or enjoy aromatherapy treatments at the full-service spa after exploring nearby attractions.

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Twin Room (Twin Bed)

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room (Twin Bed)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Deluxe Twin

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe Twin

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Club Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Deluxe

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Club Grand Deluxe

Minibar, in-room safe, desk, laptop workspace

Executive Club Grand Deluxe

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite

Suite | Minibar, in-room safe, desk, laptop workspace

Suite

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Grand Deluxe King

Minibar, in-room safe, desk, laptop workspace

Grand Deluxe King

8.0 out of 10
Very good
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Deluxe

Minibar, in-room safe, desk, laptop workspace

Superior Deluxe

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Gunung Sari neighborhood, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is connected to a shopping center. Ciputra World Mall and Ciputra Golf Club are two other places to visit that come recommended. Visit our Surabaya travel guide
Map
Jl. Mayjen Sungkono Kav. 87, Surabaya, East Java, 60225

What's nearby

  • Ciputra World Mall
    1 min walk - 0.0 miles
  • Surabaya Town Square
    17 min walk - 0.9 miles
  • Surabaya Zoo
    2 min drive - 1.3 miles
  • House of Sampoerna
    4 min drive - 1.5 miles
  • Lapangan Thor Stadium
    5 min drive - 1.5 miles

Getting around

  • Ngagel Station
    7 min drive
  • Surabaya Pasar Turi Station
    21 min drive
  • Surabaya (SUB-Juanda)
    37 min drive

Restaurants

  • Paradise Dynasty
  • Starbucks
    5 min walk
  • The Duck King
    1 min walk
  • Pancious
    1 min walk
  • XXI Lounge
    2 min walk

About this property

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Luxury hotel near Ciputra World Mall
Located close to Ciputra Golf Club, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provides a grocery/convenience store, shopping on site, and a coffee shop/cafe. Indulge in aromatherapy, a body scrub, and a massage at the onsite spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking, plus valet parking (surcharge)
  • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-in
  • A front-desk safe, luggage storage, and concierge services
Room features
All 212 rooms offer comforts such as 24-hour room service and pillow menus, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, refrigerators, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 60,000 per day)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: IDR 348,480 to 348,480 for adults and IDR 174,240 to 174,240 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • In-room massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 550000 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately IDR 348480 to 348480 for adults, and IDR 174240 to 174240 for children
  • Airport shuttle fee: IDR 463000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 60000 per day
  • Rollaway bed fee: IDR 550000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 7:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Ciputra World Surabaya
Hotel Ciputra World
Ciputra World Surabaya
Ciputra World
Hotel Ciputra World Surabaya, Java
Hotel Ciputra World Surabaya

Frequently asked questions

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM–5:00 PM.

Is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-out is at noon.

Does Hotel Ciputra World Surabaya managed by Swiss-Belhotel International provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 463000 per vehicle applies.

Where is Hotel Ciputra World Surabaya managed by Swiss-Belhotel International located?

Situated in the business district, this luxury hotel is steps from Ciputra World Mall and 7.8 mi (12.5 km) from Ciputra Golf Club.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 138 out of 261 reviews
Rating 8 - Good. 96 out of 261 reviews
Rating 6 - Okay. 16 out of 261 reviews
Rating 4 - Poor. 10 out of 261 reviews
Rating 2 - Terrible. 1 out of 261 reviews

Reviews

Verified

10/10 Excellent

Wendy or Joe

Liked: Cleanliness, staff & service, amenities
I'm definitely a fan of Swiss-Belhotel for international travel going forward. The rooms were clean and the staff exceptionally helpful.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Perseus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a GORGEOUS hotel. The staff was incredibly attentive and friendly. The area was very safe. I will definitely stay here again.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 6 nights. Staff were very friendly and the location is very convenient being attached to the mall.
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Ozy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loacti o n near from mall,and everything's good
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Him

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 7 nights in Jan 2025
Verified

8/10 Good

Chin Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly service all the way
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

BALASUBRAMANIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4.5 stars
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Wenny

Liked: Cleanliness, amenities, property conditions & facilities
Staffs very attentive. Clean room.
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Jiak GIm

Liked: Staff & service
Beside mall
Stayed 1 night in Mar 2026
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed stay
Stayed 3 nights in Aug 2022
Verified

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
food options were limited for western traveller.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

CHAN FAI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regarding instruction of bluebird, it was quite detailed. Further I got heartful sweets complimentary, so it was impressive services.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Dino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable hotel with secret access

It was a nice hotel with nuce bfast the only issue is the access and reception on the 8th floor. Getting to the hotel is like going to underground secret building a bit strange the rest is fine
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
It is a great hotel and excellence service but wish the pool was heated.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

August

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding Hotel in Surabaya

Ciputra World is always the best place to stay in Surabaya. It's been my go to place for several years. Too bad the connected shopping mall is not doing too well.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Takashi

Liked: Cleanliness, staff & service, amenities
Shower's temp control is so difficult. And also the pressure of shower is not enough.
Stayed 10 nights in Oct 2025
Verified

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing….10/10! Highly recommend.
Stayed 14 nights in May 2024
Verified

8/10 Good

Stephen Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfort stay

Overall good. Only first 2 nights the drainage pipes gave off foul smell. Breakfast spread are fantastic.
Stayed 5 nights in May 2022
Verified

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay

The arrival and parking arrangements were both unclear and inconvenient. The room was good but the breakfast indifferent. I would stay again but the hotel may not be my first choice.
Stayed 1 night in May 2022
Verified

4/10 Poor

mehmet engin

Liked: Cleanliness, room comfort
poor wifi
Stayed 1 night in Jun 2025
Verified

8/10 Good

Leonard

Liked: Staff & service, amenities, property conditions & facilities
Hot water was only warm. Starting to show its age
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

REO

Liked: Cleanliness, staff & service, property conditions & facilities
立地が最高でした
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Tadashi

Liked: Cleanliness, staff & service, amenities
スタッフの対応が素晴らしい
Stayed 1 night in Jan 2026
Verified

8/10 Good

Takashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔な部屋です。スタッフも対応は良い。
Stayed 3 nights in Sep 2025