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Movenpick Surabaya City

4.5 star property
Luxury hotel with a full-service spa and free valet parking

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Photo gallery for Movenpick Surabaya City

Outdoor pool
Exterior
Interior entrance
Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, individually decorated
1 bedroom, premium bedding, in-room safe, individually decorated

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Double Room, 1 Double Bed

1 bedroom, premium bedding, in-room safe, individually decorated

Superior Double Room, 1 Double Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Executive Room, 1 King Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Presidential Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Double Bed, City View

Deluxe Double Room, 1 Double Bed, City View | 1 bedroom, premium bedding, in-room safe, individually decorated

Deluxe Double Room, 1 Double Bed, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

View from room

Deluxe Room, 2 Twin Beds, City View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

Executive Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

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Exterior

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About the neighborhood

Map
JL AHMAD YANI NO 71, MARGOREJO, Surabaya, 60250

What's nearby

  • Royal Plaza Surabaya - 6 min walk - 0.4 miles
  • Surabaya Zoo - 2 min drive - 1.3 miles
  • Surabaya Town Square - 3 min drive - 1.7 miles
  • Tunjungan Plaza - 7 min drive - 4.2 miles
  • Pakuwon Mall - 9 min drive - 6.0 miles

Getting around

  • Margorejo Station - 6 min walk
  • Surabaya Gubeng Station - 18 min drive
  • Surabaya (SUB-Juanda) - 23 min drive

Restaurants

  • ‪Richeese Factory - ‬2 min walk
  • ‪Hoka Hoka Bento - ‬13 min walk
  • ‪A&W - ‬4 min walk
  • ‪Patita - ‬1 min walk
  • ‪Warkop Perempatan - ‬7 min walk

About this property

Movenpick Surabaya City

Luxury family-friendly hotel near Royal Plaza Surabaya
Located close to Surabaya Zoo and Surabaya Town Square, Movenpick Surabaya City provides a shopping mall on site, a coffee shop/cafe, and a garden. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at Patita Restaurant, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and an outdoor entertainment area.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), smoke-free premises, and tour/ticket assistance
  • Luggage storage, 9 meeting rooms, and ATM/banking services
Room features
All 243 individually furnished rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Highchairs and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 55-inch Smart TVs with cable channels
  • Free tea bags/instant coffee, electric kettles, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 218,000 for adults and IDR 109,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Patita Restaurant

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping mall

Family friendly

  • Children's pool
  • High chair
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Vegetable garden

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 423500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 500000 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 218000 for adults and IDR 109000 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 423500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub without adult supervision

Property is also known as

Grand Mercure Surabaya Hotel SURABAYA
Grand Mercure Surabaya Hotel
Grand Mercure Surabaya SURABAYA
Mercure Surabaya Surabaya
Grand Mercure Surabaya
Movenpick Surabaya City Hotel
Movenpick Surabaya City Surabaya
Movenpick Surabaya City Hotel Surabaya

Frequently asked questions

Does Movenpick Surabaya City have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Movenpick Surabaya City pet-friendly?

No, pets are not allowed at this property.

How much is parking at Movenpick Surabaya City?

Self parking and valet parking are free at this property.

What time is check-in at Movenpick Surabaya City?

Check-in start time: 2:00 PM; Check-in end time: noon. A fee applies for early check-in (subject to availability).

What time is check-out at Movenpick Surabaya City?

Check-out is at noon. Late check-out is available for a fee.

Where is Movenpick Surabaya City located?

This family-friendly Surabaya hotel is located near the airport, within 1 mi (2 km) of Royal Plaza Surabaya and Surabaya Zoo. Surabaya Town Square and Tunjungan Plaza are also within 6 mi (10 km). Margorejo Station is 6 minutes by foot and Jemursari Station is 23 minutes.

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Movenpick Surabaya City Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 6 out of 18 reviews
Rating 8 - Good. 7 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 2 out of 18 reviews
Rating 2 - Terrible. 0 out of 18 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Very nice, modern, classy hotel with very comfortable rooms and a great breakfast selection. For the price it's a steal.
Stayed 1 night in Apr 2024

10/10

The hotel was very good. The greatest surprise was the room upgrade. Room was just fantastic, very new, clean and comfortable.
Stayed 1 night in Apr 2024

4/10

Not so pleasant stay. Bad food quality at the hotel restaurant and very long service.
Stayed 2 nights in Oct 2024

6/10

The hotel was new and the room is very clean, however seems not too mush experience to take care international customers;
Stayed 2 nights in Oct 2022

6/10

Did not get hand towels in the room. The 2nd day they only leave one hand towel. Very annoying. Pillows are very thick, and uncomfortable. Gave us better ones, but the cover looked old and dirty. Also a train that goes passed the hotel frequently, also at night and always honks loudly. But overall the hotel is clean, nice and good staff. Fridge also took 1 day to get cold, in one room, and never got cold in the other.
Stayed 2 nights in Feb 2025

8/10

Stayed 1 night in Jan 2025

8/10

Stayed 1 night in Dec 2024

8/10

Stayed 1 night in Nov 2024

10/10

Stayed 2 nights in Aug 2024

6/10

Stayed 3 nights in Jul 2024

10/10

Stayed 2 nights in Jun 2024

4/10

Stayed 7 nights in Apr 2024

8/10

Stayed 1 night in Jan 2024

8/10

Stayed 1 night in May 2023

8/10

朝食だけでなく、夜ご飯もとてもおいしかった。ホテルも綺麗で、スタッフも新設です。タオルがバスタオルしか置いてなかったので、ハンドタオルやフェイスタオルを置いてほしい。
Stayed 2 nights in Feb 2023

10/10

Stayed 1 night in Jul 2020