Garden Palace Hotel Surabaya

Hotel with 3 restaurants, near Tunjungan Plaza

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Where to?

Dates

November 2025

14

December 2025

Menteri Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Located close to Tunjungan Plaza, Garden Palace Hotel Surabaya provides a nightclub, a grocery/convenience store, and a terrace. Treat yourself to a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.

Good

Popular amenities

Spa
Gym
Bar
Parking available
Room service
Breakfast available

Room options

Check availability for these dates

Tonight

Nov 14 - Nov 15

Tomorrow

Nov 15 - Nov 16

All rooms

1 bed

2 beds

Showing 11 of 11 rooms

Standard Classic King

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Separate bedroom

Down duvet

Memory foam bed

Premium bedding

Sleeps 2
1 King Bed

Standard Classic Twin

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Separate bedroom

Down duvet

Memory foam bed

Premium bedding

Sleeps 2
2 Twin Beds

Superior King

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Separate bedroom

Down duvet

Memory foam bed

Premium bedding

Sleeps 2
1 King Bed

Superior Twin

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Separate bedroom

Down duvet

Memory foam bed

Premium bedding

Sleeps 2
2 Twin Beds

Deluxe Thematic King

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Separate bedroom

Down duvet

Memory foam bed

Premium bedding

Sleeps 2
1 King Bed

Deluxe Thematic Twin

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Separate bedroom

Down duvet

Memory foam bed

Premium bedding

Sleeps 2
2 Twin Beds

Royalle Club King

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Separate bedroom

Down duvet

Memory foam bed

Premium bedding

Sleeps 2
1 King Bed

Royalle Club Twin

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Separate bedroom

Down duvet

Memory foam bed

Premium bedding

Sleeps 2
2 Twin Beds

Royalle Suite

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Down duvet

Separate bedroom

Egyptian cotton linens

Premium bedding

1 bedroom
City view
Sleeps 2
1 King Bed

Menteri Suite

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Down duvet

Separate bedroom

Egyptian cotton linens

Premium bedding

1 bedroom
Sleeps 2
1 King Bed

Sultan Suite

Highlights

Soundproofed

Air conditioning

Mini-fridge

Pillow menu

Down duvet

Separate bedroom

Egyptian cotton linens

Premium bedding

1 bedroom
Sleeps 2
1 King Bed

About the neighborhood

Jalan Yos Sudarso 11, Surabaya, East Java, 60271

What's nearby

Surabaya Plaza Shopping Mall - 1 min walk - 0.1 miles
Balai Pemuda - 1 min walk - 0.1 miles
Submarine Monument - 5 min walk - 0.3 miles
Grand City Surabaya - 5 min walk - 0.3 miles
Tunjungan Plaza - 11 min walk - 0.6 miles

Getting around

Margorejo Station - 6 min drive
Surabaya Gubeng Station - 16 min walk
Surabaya (SUB-Juanda) - 18 min drive

Restaurants

‪Zangrandi Ice Cream - ‬2 min walk
‪Lontong Balap Pak Cipto - ‬3 min walk
‪Nasi krawu bu umik - ‬4 min walk
‪Pujasera-Plaza Surabaya - ‬3 min walk
‪aCasino - ‬3 min walk

About this property

Garden Palace Hotel Surabaya

Upscale hotel near Tunjungan Plaza

Consider a stay at Garden Palace Hotel Surabaya and take advantage of a nightclub, a grocery/convenience store, and a terrace. Treat yourself to a massage at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.

Other perks at this hotel include:

Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
Concierge services, multilingual staff, and ATM/banking services
A 24-hour front desk, a porter/bellhop, and luggage storage

Room features

All 360 rooms feature comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.

More amenities include:

Egyptian cotton sheets, memory foam beds, and down comforters
Bidets, free toiletries, and hair dryers
Mini fridges, coffee/tea makers, and daily housekeeping

Similar properties

Pool
Kitchen
Free WiFi
Air conditioning

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Height restrictions apply for onsite parking
24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
Onsite parking available only on request
Secured, uncovered self parking on site (IDR 60,000 per day)
Secured, uncovered valet parking on site (IDR 25,000 per day; includes in/out privileges)
RV/bus/truck parking (surcharge) on site
Limited onsite parking (max 10 spaces per unit)

Food and drink

Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 55,000 for adults and IDR 27,500 for children
2 bars/lounges
3 restaurants
A coffee shop/cafe
Snack bar/deli

Restaurants on site

CAT Pajamas
Curabhaya
Green House
Ming Court
Vista Jazz

Things to do

24-hour gym
Full-service spa
Nightclub
TV in common areas

Family friendly

Free babysitting
Grocery/convenience store
Laundry facilities
Mini-fridge
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

24-hour business center
8,608 square feet of conference space
Meeting rooms

Outdoors

Garden
Terrace

Full-service spa

Massage

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchairs on site

More

Ballroom
Banquet hall
Designated smoking areas (fines apply)
Fireplace in lobby
Reception hall

Room amenities

Bedroom

Down comforter
Egyptian cotton sheets
Memory foam mattress
Pillow menu

Bathroom

Bidet
Free toiletries
Hair dryer
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Mini-fridge

More

Air conditioning
Desk
Free daily newspapers
Iron/ironing board on request
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
Uncovered self parking fee: IDR 60000 per day (in/out privileges)
Uncovered valet parking fee: IDR 25000 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Parking height restrictions apply

Property is also known as

Garden Hotel Surabaya

Garden Palace Hotel

Garden Palace Hotel Surabaya

Garden Palace Surabaya

Garden Palace Surabaya Hotel

Garden Surabaya

Hotel Garden Palace Surabaya

Hotel Garden Surabaya

Palace Hotel Surabaya

Surabaya Garden Palace Hotel

Garden Palace Hotel Surabaya, Java

Garden Surabaya Surabaya

Garden Palace Hotel Surabaya Hotel

Garden Palace Hotel Surabaya Surabaya

Garden Palace Hotel Surabaya Hotel Surabaya

Garden Palace Hotel Surabaya Powered by Archipelago

Frequently asked questions

Is Garden Palace Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for IDR 60000 per day. Valet parking is available for IDR 25000 per day. Limited spots are available.

What time is check-in at Garden Palace Hotel Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Garden Palace Hotel Surabaya?

Check-out is at noon.

Does Garden Palace Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies.

Where is Garden Palace Hotel Surabaya located?

Located in Surabaya Center, this spa hotel is within a 15-minute walk of Balai Pemuda and Tunjungan Plaza. Surabaya Youth Center and World Trade Centre are just steps away. Surabaya Gubeng Station is 16 minutes by foot.

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Garden Palace Hotel Surabaya Reviews

7.0

Good

6.8

Cleanliness

7.8

Location

7.6

Staff & service

3.0

Eco-friendliness

6.4

Property conditions & facilities

2/10 Terrible

makoto

Jul 28, 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

ホテル全体が湿気が多く、部屋はとても空狐環境が悪く寝れませんでした。尚、ぬるいお湯しか出ずフェイスタオルもなく価格に全く合わないホテルです。

Stayed 1 night in Jul 2022

4/10 Poor

Mia

Jan 31, 2022

Disliked: Property conditions & facilities, room comfort

Great location but not very well maintained

The only good thing about the hotel is the location. Otherwise, everything is very run-down. The room is very old and we saw lots of things are broken. Not very comfy, i do not recommend for a long stay.

Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Apr 14, 2020

Liked: Cleanliness, staff & service, amenities

Hotel in a good location. Close to everything, food is good. Just a little bit old. So far i enjoy that hotel

Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveler

Mar 14, 2020

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!

Stayed 3 nights in Mar 2020

8/10 Good

Widodo

Mar 5, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, need better wifi

Stayed 1 night in Mar 2020

6/10 Okay

Marc

Sep 8, 2019

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

improvement required

Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Aug 11, 2019

Liked: Cleanliness, staff & service, room comfort

Sufficient for a business trip

Friendly and helpful hotel staff. Smooth check-in and check-out. Clean and tidy room. Reasonable buffet breakfast. Walking distance to the Conference Centre with a decent shopping mall. Only one complaint that shower water flow is limited. Sufficient for a business trip.

Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Aug 6, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

YOUNG SUN

Aug 6, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

만족합니다.

전반적으로 모든 직원들이 친절했습니다. 가격 대비 추천할 만 합니다. 교통도 아주 좋구요. 바로 시청옆이라 치안도 안심입니다.

Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Apr 22, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Great

Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Apr 20, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Defiantly will stay again

Great

Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Feb 17, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.

Stayed 3 nights in Feb 2019

2/10 Terrible

Njoo Aland

Jan 28, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Very dirty hotel. Very old and not good place to stay

Stayed 1 night in Dec 2018

6/10 Okay

Shahul Hameed

Jan 26, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel At Great Location Requires Renovation

This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.

Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Dec 27, 2018

Disliked: Cleanliness, property conditions & facilities, room comfort

Kamar gelap. AC tidak dingin. Kamar mandi airnya tergenang. Tidak sesuai dengan harga yang dibayarkan

Stayed 3 nights in Dec 2018

8/10 Good

Frankie

Oct 28, 2018

Liked: Staff & service

Can be better

I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.

Stayed 2 nights in Oct 2018

6/10 Okay

Kumar

Oct 19, 2018

Disliked: Cleanliness, property conditions & facilities

Avoidable and Very Old Property.

Horrible, they made me waited for Room from 9am till 2.30pm.

Stayed 2 nights in Oct 2018

8/10 Good

Chang

Oct 4, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Location is good.... staff very friendly....

Stayed 3 nights in Sep 2018

6/10 Okay

Peter

Aug 17, 2018

Liked: Staff & service

Palace should be palatial

I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.

Stayed 6 nights in Aug 2018

4/10 Poor

Albert, Vancouver, BC

Jul 11, 2018

Liked: Staff & service

Disliked: Cleanliness, room comfort

Was a very nice hotel. WAS

The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)

Stayed 1 night in Jul 2018

4/10 Poor

Dwi Retno

Jun 21, 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.

Stayed 1 night in Jun 2018

8/10 Good

howard

Feb 18, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant place to stay.

comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.

Stayed 6 nights in Feb 2018

8/10 Good

Runtu, ontario, ca

Feb 17, 2018

Liked: Staff & service

Disliked: Property conditions & facilities

Hair dryer this hotel its so old but facility its good

Stayed 2 nights in Feb 2018

8/10 Good

Mik

May 12, 2017

Liked: Cleanliness, staff & service

I just spend one night in the hotel, good service. The hotel is good value for money

6/10 Okay

Zpatq, Melbourne, Australia

Jan 24, 2017

Liked: Cleanliness, staff & service, room comfort

High-rise hotel with sweeping views

Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information.

Garden Palace Hotel Surabaya

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Photo gallery for Garden Palace Hotel Surabaya

Reviews

Popular amenities

Room options

Check availability for these dates

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Standard Classic King

Highlights

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Standard Classic Twin

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Superior King

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Superior Twin

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Deluxe Thematic King

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Deluxe Thematic Twin

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Royalle Club King

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Royalle Club Twin

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View all photos for Royalle Suite

Royalle Suite

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Menteri Suite

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Sultan Suite

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Garden Palace Hotel Surabaya

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Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know