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Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
Art Deco Surabaya hotel connected to the convention center, steps from Pakuwon Mall

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Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Rooftop bar, alfresco dining, open daily
1 bedroom, Frette Italian sheets, premium bedding, in-room safe
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Premium Suite, 1 King Bed | Living room | 49-inch LED TV with cable channels
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 2 Twin Beds (Premium Deluxe, 2 Single Beds)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Bathrobes
Hair dryer
  • City view
  • 31 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed

Rooftop bar, alfresco dining, open daily

Family Room, 1 King Bed

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Frette Italian linens
Premium bedding
Rainfall showerhead
Hair dryer
  • City view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Premium Deluxe, 1 King)

1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Premium Deluxe, 1 King)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Bathrobes
Hair dryer
  • City view
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 2 Twin Beds (Deluxe Guest Room, 2 Single Beds)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Bathrobes
Hair dryer
  • City view
  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Junior Suite, 1 King Bed (Junior Suite, 1 King Bed)

Highlights

Separate sitting area
Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Private bathroom
  • City view
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Living room | 49-inch LED TV with cable channels

Premium Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Air conditioning
Dining table
LED TV
Sofa bed - twin
Separate bedroom
Premium bedding
  • City view
  • 64 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Deluxe Guest Room, 1 King)

Room, 1 King Bed (Deluxe Guest Room, 1 King) | 1 bedroom, Frette Italian sheets, premium bedding, in-room safe

Room, 1 King Bed (Deluxe Guest Room, 1 King)

Highlights

Air conditioning
LED TV
Separate bedroom
Blackout drapes/curtains
Premium bedding
Frette Italian linens
Bathrobes
Hair dryer
  • City view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216

What's nearby

  • Pakuwon Mall - 1 min walk - 0.0 miles
  • Pakuwon Trade Center - 5 min walk - 0.3 miles
  • Surabaya Zoo - 7 min drive - 5.0 miles
  • Tunjungan Plaza - 10 min drive - 5.9 miles
  • Surabaya Plaza Shopping Mall - 11 min drive - 6.8 miles

Getting around

  • Margorejo Station - 10 min drive
  • Tandes Station - 19 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Jong Java Indische Recipe - ‬2 min walk
  • ‪KOI Thé - ‬2 min walk
  • ‪Teppan House - ‬6 min walk
  • ‪Golden Lamian Pakuwon Mall - ‬2 min walk
  • ‪Yamagoya Ramen - ‬1 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Upscale hotel near Pakuwon Mall
Located close to Al-Akbar Mosque, Four Points by Sheraton Surabaya, Pakuwon Indah provides an adjacent golf course, a shopping mall on site, and dry cleaning/laundry services. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons, and a golf pro shop. The on-site Indonesian cuisine buffet restaurant, Djaman Doeloe Restaurant, offers breakfast, brunch, lunch, dinner, and happy hour. In addition to a bar and a conference center, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and access to a nearby health club
  • A front-desk safe, concierge services, and a reception hall
  • Guest reviews speak highly of the helpful staff
Room features
All 310 rooms boast comforts such as premium bedding and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bidets, free toiletries, and hair dryers
  • 49-inch LED TVs with premium channels
  • Free tea bags/instant coffee, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 154,880 for adults and IDR 77,440 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 605000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 154880 for adults and IDR 77440 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points by Sheraton Surabaya Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Four Points by Sheraton Surabaya, Pakuwon Indah pet-friendly?

No, pets are not allowed at this property.

How much is parking at Four Points by Sheraton Surabaya, Pakuwon Indah?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Four Points by Sheraton Surabaya, Pakuwon Indah provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is Four Points by Sheraton Surabaya, Pakuwon Indah located?

Situated in Surabaya, this golf hotel is steps from Pakuwon Mall and 2.5 mi (4 km) from Al-Akbar Mosque. Surabaya Zoo and Taman Bungkul are also within 6 mi (10 km).

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Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 129 out of 163 reviews
Rating 8 - Good. 21 out of 163 reviews
Rating 6 - Okay. 10 out of 163 reviews
Rating 4 - Poor. 1 out of 163 reviews
Rating 2 - Terrible. 2 out of 163 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.

10/10 Excellent

Puguh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Surabaya
Stayed 10 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
Stayed 2 nights in Oct 2024

8/10 Good

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and next to a mall.
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Middle of the city, clean, easy access to the mall, varieties of food
Stayed 3 nights in Oct 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Everything was amazing and so were the staff. My only comment is the room is a little small. Great toilet size though.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chang Ming, Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and i totally enjoyed my stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Leng teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Stayed 1 night in Jul 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location. Foyer led straight into the mall. Gym facilities and pool were nice and breakfast buffet was exceptional. Only downside no kids crèche (there was one for the connecting hotel but required fees).
Stayed 4 nights in Sep 2024

10/10 Excellent

Shaoju

Liked: Cleanliness, staff & service, property conditions & facilities
very good hotel
Stayed 1 night in Jul 2023

10/10 Excellent

GO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff
Stayed 3 nights in Jun 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Very friendly and helpful staff! Direct access to largest Mall of Indonesia!
Stayed 7 nights in Jul 2024

10/10 Excellent

HITOSHI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially the view from the bar was the best.
Stayed 2 nights in Sep 2023

10/10 Excellent

Noriaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice property
Stayed 2 nights in Mar 2023

10/10 Excellent

CHARLENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional and the food was delicious. Property is well-maintained.
Stayed 2 nights in May 2024

10/10 Excellent

LI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.
Stayed 3 nights in Aug 2023

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding and very comfortable!
Stayed 2 nights in Mar 2024

10/10 Excellent

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was so comfortable.
Stayed 1 night in Jun 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Very friendly and helpful staff!
Stayed 13 nights in May 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at all faculties are extremely friendly and polite, making the stay a very wonderful experience!
Stayed 3 nights in Oct 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff! Direct access to Pakuwan Mall! Nice Pool and fitness Center! We stay in this hotel every year and will come again!
Stayed 19 nights in Apr 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect!
Stayed 7 nights in Jul 2024

10/10 Excellent

pr.saitout

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice hospitality. Good room and clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the rooftop and nice swimming pool
Stayed 2 nights in Jun 2024

8/10 Good

Hideyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good but the price is very high.
Stayed 1 night in Mar 2024