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Four Points by Sheraton Surabaya, Pakuwon Indah

Property class: 4

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Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

A modern hotel with a distinctive curved glass structure, multiple floors, and a rooftop area with outdoor seating. - Four Points by Sheraton Surabaya, Pakuwon Indah (Surabaya)
Property video
A bakery display with various pastries and a coffee station in a hotel lobby. - Four Points by Sheraton Surabaya, Pakuwon Indah (Surabaya)
A swimming pool with lounge chairs and a canopy, surrounded by greenery and modern buildings. - Four Points by Sheraton Surabaya, Pakuwon Indah (Surabaya)
A modern hotel with a curved glass facade, outdoor seating area with round tables and chairs, and a colorful mural on the right side. - Four Points by Sheraton Surabaya, Pakuwon Indah (Surabaya)
Located close to Pakuwon Mall and Al-Akbar Mosque, Four Points by Sheraton Surabaya, Pakuwon Indah provides an adjacent golf course, a shopping mall on site, and dry cleaning/laundry services. Tee up with amenities like a driving range, golf lessons, and a golf pro shop at this hotel. The on-site Indonesian cuisine buffet restaurant, Djaman Doeloe Restaurant, offers breakfast, brunch, lunch, dinner, and happy hour. Free in-room WiFi is available to all guests, along with a bar and a conference center.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite, 1 King Bed, Non Smoking

A modern hotel room with a bed, a desk, a TV, a sofa, and a view of tall buildings.

Junior Suite, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

A hotel room with a large bed, a desk, a chair, a TV, and a city view.

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a desk, a chair, and a TV.

Room, 2 Twin Beds, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a large window with a city view, a flat-screen TV, and a nightstand.

Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(12 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed, Non Smoking

A modern hotel room with a large bed, a flat-screen TV, a city view, and a small desk with a lamp.

Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(9 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite, 1 King Bed, Non Smoking

A modern hotel room with a large window, a flat-screen TV, a sofa, a coffee table, and a bed.

Premium Suite, 1 King Bed, Non Smoking

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed

A child's room with a bunk bed, a play table with toys, and a cityscape view.

Family Room, 1 King Bed

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Surabaya, Four Points by Sheraton Surabaya, Pakuwon Indah is connected to a shopping center. Submarine Monument and Heroic Monument are notable landmarks, and travelers looking to shop may want to visit Pakuwon Mall and Tunjungan Plaza. Al-Akbar Mosque and Taman Bungkul are two other places to visit that come recommended. Visit our Surabaya travel guide
Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216

What's nearby

  • A city skyline at night with illuminated buildings, a river reflecting lights, and a shopping mall with visible signage.
    Pakuwon Mall
    1 min walk - 0.1 miles
  • Pakuwon Trade Center
    3 min walk - 0.2 miles
  • Surabaya Zoo
    8 min drive - 5.0 miles
  • Surabaya Plaza Shopping Mall
    12 min drive - 8.0 miles
  • Tunjungan Plaza
    12 min drive - 8.1 miles

Getting around

  • Ngagel Station
    10 min drive
  • Tandes Station
    19 min drive
  • Surabaya (SUB-Juanda)
    44 min drive

Restaurants

  • EXCELSO
    2 min walk
  • Zenbu House Of Mozaru
    1 min walk
  • Magnolia restaurant
    1 min walk
  • KOI Thé
    1 min walk
  • Pho Ba Ba
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 154,880 for adults and IDR 77,440 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Djaman Doeloe Restaurant
  • Soiree Rooftop Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Golf caddies
  • Golf carts
  • Golf driving range
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Computer station
  • Conference center
  • Coworking space

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 17 floors
  • Art Deco architecture
  • Built in 2019
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Rooftop garden
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 605000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 154880 for adults and IDR 77440 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Property Registration Number 55110, 8120119290056

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Four Points by Sheraton Surabaya, Pakuwon Indah pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Four Points by Sheraton Surabaya, Pakuwon Indah provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is Four Points by Sheraton Surabaya, Pakuwon Indah located?

Situated in Surabaya, this golf hotel is steps from Pakuwon Mall and 2.7 mi (4.3 km) from Al-Akbar Mosque. Taman Bungkul and Tunjungan Plaza are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Surabaya, Pakuwon Indah Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 187 out of 237 reviews
Rating 8 - Good. 32 out of 237 reviews
Rating 6 - Okay. 13 out of 237 reviews
Rating 4 - Poor. 1 out of 237 reviews
Rating 2 - Terrible. 4 out of 237 reviews

Reviews

Verified review

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, amenities
Great location!
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast incredible variety, welcoming professional staff, great location at shopping mall. Very good value indeed
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

BEE HOON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is up to standard. Breakfast is great. Will definitely come back again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect for shopaholics! The breakfast menu is great and the staff are very friendly and helpful and welcoming. Definitely will come back again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yao Ming

Liked: Cleanliness, amenities, property conditions & facilities
Excellent room and staff service
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Kylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staffs
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staffs, They go above and beyond their service, no exaggeration.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Say Min

Liked: Cleanliness, staff & service, amenities
Extremely friendly service from every single staff i meet!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located above a huge mall woth lots of food options and shopping
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
We have been traveling for 2 months all over Asia and the breakfast was the best anywhere. The location being right next to this mall was perfect. The staff friendly. It smelled very nice and beds were comfortable
Stayed 1 night in Jan 2026
Verified review

8/10 Good

BEE HOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good. Especially the Peranakan breakfast served. Will definitely come back again.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Lulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and next to a mall.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Indra Sugiarto

Liked: Cleanliness, staff & service, property conditions & facilities
All good! Staff is friendly and helpful.. facility is good. I would highlight the services was the best!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Edward Z J

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are friendly and helpful!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is very convenient as it locates just the same building with Pakuwon Mall, the largest shopping mall in Indonesia.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Friendly and warm check in staff. Breakfast was excellent. Location is fantastic
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was super nice and breakfast was massive with so many options. It was connected to the mall so it's easy to get in and out to try new restaurants or go shopping.
Verified review

10/10 Excellent

Leng teck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

ALL the hotel staff were so polite Breakfast was cheap yet so much variety and good quality food Hotel conveniently connected to a mega mall
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

LI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel with clean room. staff are friendly and nice, they take care of guests , environment is convenient.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

GO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and friendly staff
Stayed 3 nights in Jun 2024
Verified review

10/10 Excellent

Adrian KimTju

Liked: Cleanliness, amenities, property conditions & facilities
It is right next to biggest Pakuwon Mall, connected to many luxus Condominium buildings behind the Mall, breakfast was very lavish, great choices, chef cook came out to greet guests, weekend breakfast has music orchestra and sing in local music, great experiences.
Stayed 8 nights in Jan 2024
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Very friendly and helpful staff! Direct access to largest Mall of Indonesia!
Stayed 7 nights in Jul 2024
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at all faculties are extremely friendly and polite, making the stay a very wonderful experience!
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Nur Sahirrah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place to stay!

We had a wonderful stay! The team texted us a day before to confirm our booking and consistently checked in to make sure we were well taken care of. We were pleasantly surprised with a complimentary upgrade to the junior suite. Everyone was so attentive and friendly throughout our stay. The room was spotless, comfy bed, amazing view and the hotel looked stunning, and the breakfast buffet was absolutely delicious. Highly recommend this hotel!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding and very comfortable!
Stayed 2 nights in Mar 2024