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Four Points by Sheraton Surabaya, Tunjungan Plaza

4.0 star property
A peaceful retreat in the urban center of Kedungdoro, where guests can relax poolside or explore the adjacent Tunjungan Plaza Mall for shopping

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Photo gallery for Four Points by Sheraton Surabaya, Tunjungan Plaza

Lobby lounge, pool views, open daily - Four Points by Sheraton Surabaya, Tunjungan Plaza (Surabaya)
Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk - Four Points by Sheraton Surabaya, Tunjungan Plaza (Surabaya)
Outdoor pool, pool umbrellas, sun loungers - Four Points by Sheraton Surabaya, Tunjungan Plaza (Surabaya)
Lobby - Four Points by Sheraton Surabaya, Tunjungan Plaza (Surabaya)
Outdoor pool, pool umbrellas, sun loungers - Four Points by Sheraton Surabaya, Tunjungan Plaza (Surabaya)
Four Points by Sheraton Surabaya, Tunjungan Plaza offers upscale comfort in central Kedungdoro. Recharge at the on-site coffee shop, explore the garden, or enjoy the outdoor pool. Connected to Tunjungan Plaza for convenient shopping, with access to a nearby indoor pool too.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

9.2 out of 10
Wonderful
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Double Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed, Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Surabaya Center neighborhood, Four Points by Sheraton Surabaya, Tunjungan Plaza is connected to a shopping center. Travelers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Taman Hiburan Rakyat and Dynasty Water World Gresik are also worth visiting. Visit our Surabaya travel guide
Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261

What's nearby

  • Tunjungan Plaza
    1 min walk - 0.0 miles
  • BG Junction
    15 min walk - 0.8 miles
  • Surabaya Plaza Shopping Mall
    17 min walk - 0.9 miles
  • Taman Hiburan Rakyat
    20 min walk - 1.1 miles
  • Grand City Surabaya
    2 min drive - 1.3 miles

Getting around

  • Ngagel Station
    7 min drive
  • Surabaya Pasar Turi Station
    8 min drive
  • Surabaya (SUB-Juanda)
    43 min drive

Restaurants

  • Swimming Pool - Four Points
    1 min walk
  • Wee Nam Kee Chicken Rice
    3 min walk
  • Thai Street Restaurant
    2 min walk
  • Chung Gi Wa
    1 min walk
  • Sushi Tei
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 260,000 for adults and IDR 130,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Botanique Lounge
  • Le Petit Cafe
  • Lime Restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Low-height bed
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 11 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 665500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 260000 for adults and IDR 130000 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 665500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Four Points by Sheraton Surabaya, Tunjungan Plaza have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Four Points by Sheraton Surabaya, Tunjungan Plaza pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Four Points by Sheraton Surabaya, Tunjungan Plaza?

Check-out is at noon.

Does Four Points by Sheraton Surabaya, Tunjungan Plaza provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 490000 per vehicle applies.

Where is Four Points by Sheraton Surabaya, Tunjungan Plaza located?

Located in Surabaya Center, this hotel is within a 10-minute walk of Grahadi and Joko Dolog Statue. Tunjungan Plaza is steps away. Surabaya Pasar Turi Station is 25 minutes by foot and Surabaya Gubeng Station is 28 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Location

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 214 out of 305 reviews
Rating 8 - Good. 75 out of 305 reviews
Rating 6 - Okay. 12 out of 305 reviews
Rating 4 - Poor. 2 out of 305 reviews
Rating 2 - Terrible. 2 out of 305 reviews

Reviews

Verified

8/10 Good

erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is convenient, it’s near the shopping mall
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and very helpful
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Zeng

Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay and the staff are super friendly.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Mohd Roselan

Liked: Cleanliness, staff & service, amenities
Love the room. All are great. The staff is amazing
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

KAI PENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good hotel near shopping malls and a lot of dining options.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Lilys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean, all the staffs are super friendly and the location is at the heart of the city.
Stayed 11 nights in Oct 2024
Verified

10/10 Excellent

erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is convenient, the staffs are friendly and welcoming, especially Rozzaq, Endang, and Amy. The hotel is clean
Stayed 2 nights in Jul 2025
Verified

8/10 Good

j

Liked: Cleanliness, staff & service, amenities
Good location, next to Tunjungan Plaza Mall. Very clean room. Staff are very friendly and helpful.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Zeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, Attentive staff, excellent location right at the mall with many dining options.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Mohd Esnu Khalidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front staff Suara and Amy help us a lot. Excellent service
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Shanan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very energetic and pleasant.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

Yuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience staying in Four Point Hotel, staffs were very friendly and breakfast was so delicious and a lot of variety to choose from. It is very recommended.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay!!

Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

KANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and yummy breakfast

Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hotel with superb staff at a great location

We stayed for 3 nights for family trips, and by far this is the best hotel that I have ever stayed in Indonesia. The staff is super friendly, always greet all the guest warmly and always try to be helpful. The rooms are nice, and the access to the very big mall is very helpful. Definitely a place where we want to come again.
Stayed 3 nights in Aug 2024
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Everything was great. Service excellent and staff were very friendly.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Kok Shong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended

Hotel is connected to the mall and that’s a huge plus for us. We upgraded from premium room to a suite at check in and we loved it. Room was spacious allowing ample space for my active toddler to move about. I initially wanted to go to reception to ask for late check out after breakfast but a staff who came to our table, Swara was very lovely and extended our checkout time to 2pm without even me asking. She gave so much attention to my picky eater toddler and I’m impressed that my toddler ate so well here. Would definitely recommend this hotel to others.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and closed to the shopping centre and restaurants. What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

KAI PENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with shopping malls next to it.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
The staffs and food were excelent.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and convertible
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Stayed 3 nights in May 2023
Verified

10/10 Excellent

Yuki Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I were staying here for 4 days and had an amazing time. Love the hotel’s architecture, dining room, and our room also great and spacious. Lena and the others employees were super friendly and very nice. The breakfast menus were excellent and highly recommended. Overall, I had a good time and also very convenient if you want to go to the mall because it’s just the next door. Thank you for your service and an exceptional hospitality. Highly highly recommended.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just a short trip to Surabaya

Just a short trip to Surabaya, the hotel was lovely, very friendly staff, very clean. Its a very central location with easy access to the mall's and city.
Stayed 2 nights in Aug 2022