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Fairfield by Marriott Surabaya

4.0 star property
Hotel in Surabaya with a health club and a 24-hour business center

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Photo gallery for Fairfield by Marriott Surabaya

Outdoor pool
Lobby lounge
Suite, 2 Bedrooms | 1 bedroom, in-room safe, desk, soundproofing
Lobby
Front of property - evening/night

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Spa
  • Pool
  • Gym
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Junior Suite, 1 Bedroom, Non Smoking, City View

1 bedroom, in-room safe, desk, soundproofing

Junior Suite, 1 Bedroom, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Private bathroom
Hair dryer
  • City view
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, in-room safe, desk, soundproofing

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Hair dryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, soundproofing

Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Refrigerator
LED TV
Separate bedroom
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms

1 bedroom, in-room safe, desk, soundproofing

Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
Separate bedroom
Private bathroom
  • City view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
Jalan Mayjend Sungkono No. 178, Surabaya, 60225

What's nearby

  • Ciputra World Mall - 14 min walk - 0.7 miles
  • Pakuwon Mall - 4 min drive - 3.0 miles
  • Royal Plaza Surabaya - 5 min drive - 3.2 miles
  • Surabaya Plaza Shopping Mall - 7 min drive - 4.3 miles
  • Tunjungan Plaza - 7 min drive - 3.4 miles

Getting around

  • Margorejo Station - 5 min drive
  • Tandes Station - 17 min drive
  • Surabaya (SUB-Juanda) - 32 min drive

Restaurants

  • ‪Depot Mie Gang Djangkrik - ‬3 min walk
  • ‪First Love Patisserie - ‬4 min walk
  • ‪A Kiat Hok Kien Mie - ‬1 min walk
  • ‪Kava Restaurant - ‬1 min walk
  • ‪MAGAL Korean BBQ - ‬1 min walk

About this property

Fairfield by Marriott Surabaya

Upscale hotel near Pakuwon Mall
Take advantage of a terrace, a coffee shop/cafe, and a garden at Fairfield by Marriott Surabaya. Treat yourself to spa services, such as a massage or aromatherapy. The on-site restaurant offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a health club, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), meeting rooms, and a ballroom
  • A front-desk safe, a water dispenser, and a banquet hall
Room features
All 270 rooms include comforts such as 24-hour room service and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • Recycling and LED light bulbs
  • Lowered electrical outlets, height-adjustable showerheads, and transfer showers
  • 40-inch LED TVs with cable channels
  • Refrigerators, electric kettles, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 50,000 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 130,000 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 8 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Sports massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 30 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 130000 per person
  • Valet parking fee: IDR 50000 per night
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Fairfield Marriott Surabaya Hotel
Fairfield Marriott Surabaya
Fairfield by Marriott Surabaya Hotel
Fairfield by Marriott Surabaya Surabaya
Fairfield by Marriott Surabaya Hotel Surabaya

Frequently asked questions

Does Fairfield by Marriott Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Fairfield by Marriott Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Fairfield by Marriott Surabaya?

Self parking is free at this property.

What time is check-in at Fairfield by Marriott Surabaya?

Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Fairfield by Marriott Surabaya?

Check-out is at noon.

Where is Fairfield by Marriott Surabaya located?

Situated in Surabaya, this hotel is within a 15-minute walk of Al-Akbar Mosque and Ciputra World Mall. Lapangan Thor Stadium and Surabaya Town Square are also within 2 mi (3 km).

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Fairfield by Marriott Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 171 reviews
Rating 8 - Good. 64 out of 171 reviews
Rating 6 - Okay. 14 out of 171 reviews
Rating 4 - Poor. 6 out of 171 reviews
Rating 2 - Terrible. 4 out of 171 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Overall a great place to stay for given rate
Stayed 2 nights in Apr 2025

10/10

Clean room, nice pool and delicious restaurant
Stayed 1 night in Jan 2025

8/10

Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.
Stayed 2 nights in Feb 2025

10/10

Great hotel nice and clean. Near shopping mall. Fantastic hotel to stay with family.
Stayed 3 nights in Sep 2024

8/10

Limited dining around the hotel
Stayed 2 nights in Sep 2024

10/10

Staying there was amazing. Staffs very helpful and polite. I got to say we appreciate staff Ms. Rahil so much for helping us check-in for one of our friends who was not feeling well after landing to Juanda airport. Thank you so much Ms. Rahil.
Stayed 1 night in Oct 2024

10/10

Room is clean. Location convenient.
Stayed 3 nights in Aug 2024

8/10

It was just better than average although could have been much better for their trademark.
Stayed 1 night in Dec 2024

10/10

I liked everything that i faced in the hotel. It was a pleasant experience .
Stayed 1 night in Jul 2024

10/10

Super clean, comfortable and nice hotel. The staff is incredibly friendly and will do anything to make sure you’re comfortable during your stay. This is by far the nicest hotel we’ve been at in Indonesia yet.
Stayed 1 night in May 2023

10/10

Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards
Stayed 3 nights in Jul 2022

8/10

It was good,
Stayed 5 nights in Nov 2023

6/10

Pillows and floormats were stained
Stayed 2 nights in Oct 2024

10/10

Good service and I am satisfied
Stayed 2 nights in Aug 2023

8/10

My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.
Stayed 5 nights in Aug 2023

2/10

Many moths were in the room. Flies were found at 2F lobby as well.
Stayed 1 night in Aug 2023

4/10

The hotel so basic, dirty carpet/ old and lot dusk/ crumb behind the curtain. I didn't expect this as Fairfield manage by Marriott. I had few time in different city and all much better. And some distance from amenities.
Stayed 2 nights in Jul 2022

2/10

Many flys were found in my room. Cockroaches were observed near the refrigerator area. Some flys were also observed in 2F lobby on the table and the floor. The hygiene should be improved.
Stayed 3 nights in Aug 2023

8/10

Great staff members, especially front desk. Housekeeping on 10th floor was perfect. Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight. Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.
Stayed 2 nights in Jun 2022

8/10

Stayed 2 nights in Feb 2025

2/10

Stayed 2 nights in Feb 2025

10/10

Stayed 5 nights in Jan 2025

10/10

Stayed 3 nights in Jan 2025

10/10

객실이 쾌적했습니다. 샤워실 온수가 미지근했습니다. 화장실 불빛이 불투명 유리벽을 통과하기 때문에 한밤중에 화장실 전기등을 켜면 침대쪽도 밝아집니다. 아침식사에 다양한 음식이 제공되었습니다. 인근에 도보로 10분 거리에 쇼핑몰이 있어서 편리했습니다.
Stayed 5 nights in Jan 2025

10/10

Stayed 1 night in Dec 2024