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Fairfield by Marriott Surabaya

Property class: 4

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Photo gallery for Fairfield by Marriott Surabaya

A modern hotel with a large glass facade, a swimming pool, and outdoor seating areas. - Fairfield by Marriott Surabaya (Surabaya)
A bedroom with a large window, a bed, a bedside table, and a bench. - Fairfield by Marriott Surabaya (Surabaya)
A modern high-rise building with a distinctive geometric facade and a prominent central atrium. - Fairfield by Marriott Surabaya (Surabaya)
A spacious lobby with a central bar area, seating arrangements, and a large window providing natural light. - Fairfield by Marriott Surabaya (Surabaya)
A modern restaurant with high ceilings, wooden chairs, and tables. - Fairfield by Marriott Surabaya (Surabaya)
Consider a stay at Fairfield by Marriott Surabaya and take advantage of a terrace, a coffee shop/cafe, and a garden. Treat yourself to spa services, such as a sports massage or aromatherapy. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a health club.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk, and a chair.

Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, City View

A bedroom with a large window, a bed, a bedside table, and a bench.

Junior Suite, 1 Bedroom, City View

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

A hotel room with a large bed, a flat-screen TV, and a city view through large windows.

Suite, 2 Bedrooms

  • City view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Twin Beds

A hotel room with a double bed, a bedside table with a lamp, a small table with a magazine, and a large window with sheer curtains.

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Surabaya is home to Fairfield by Marriott Surabaya. House of Sampoerna and Mpu Tantular Museum are cultural highlights, and some of the area's attractions include Ciputra Waterpark and Atlantis Land Surabaya. Looking to enjoy an event or a game while in town? See what's happening at Lapangan Thor Stadium or Gelora 10 November Stadium. Visit our Surabaya travel guide
Map
Jalan Mayjend Sungkono No. 178, Surabaya, 60225

What's nearby

  • A city skyline at night with illuminated buildings, a river reflecting lights, and a shopping mall with visible signage.
    Pakuwon Mall
    4 min drive - 3.0 miles
  • Ciputra World Mall
    14 min walk - 0.7 miles
  • Al-Akbar Mosque
    15 min walk - 0.8 miles
  • Surabaya Town Square
    3 min drive - 1.9 miles
  • Tunjungan Plaza
    8 min drive - 5.2 miles

Getting around

  • Kertomenanggal Station
    8 min drive
  • Tandes Station
    17 min drive
  • Surabaya (SUB-Juanda)
    32 min drive

Restaurants

  • Depot Mie Gang Djangkrik
    2 min walk
  • Kava Restaurant
    1 min walk
  • Sate Babi Bu Merly
    1 min walk
  • Sathe Goerami
    1 min walk
  • Pangsit Mie Palu
    3 min walk

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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 50,000 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 130,000 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 8 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Sports massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 30 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Rooftop garden
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 130000 per person
  • Valet parking fee: IDR 50000 per night
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number 55110, 8120019200573

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Fairfield by Marriott Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Fairfield by Marriott Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Fairfield by Marriott Surabaya?

Check-in start time: 3:00 PM; Check-in end time: noon. After-hours check-in is not available.

What time is check-out at Fairfield by Marriott Surabaya?

Check-out is at noon.

Where is Fairfield by Marriott Surabaya located?

Situated in Surabaya, this hotel is within a 15-minute walk of Al-Akbar Mosque and Ciputra World Mall. Lapangan Thor Stadium and Surabaya Town Square are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Fairfield by Marriott Surabaya Reviews

8.6

Excellent

8.6

Cleanliness

8.0

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 95 out of 196 reviews
Rating 8 - Good. 73 out of 196 reviews
Rating 6 - Okay. 17 out of 196 reviews
Rating 4 - Poor. 7 out of 196 reviews
Rating 2 - Terrible. 4 out of 196 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
IQBAL was particularly. I am 81 and walk with a cane. Hee was very helpffuuland mzde sure I was well looked over. Facilities were good value for money. Well worth it! Highly recommended.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Clean room, nice pool and delicious restaurant
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel nice and clean. Near shopping mall. Fantastic hotel to stay with family.
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Nice staff and helpful The room is a bit old, but it is clean and in good condition
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for my business trip, location wise it is convenient to explore Surabaya west area. Room is clean and spacious, they have a really wide range of variations for breakfast buffet and they all taste good and authentic for the local options. All the staffs are nice, friendly and helpful, from the front office, restaurant even housekeeping.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean. Location convenient.
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best service hotel

Staying there was amazing. Staffs very helpful and polite. I got to say we appreciate staff Ms. Rahil so much for helping us check-in for one of our friends who was not feeling well after landing to Juanda airport. Thank you so much Ms. Rahil.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
the staff is very nice. When I was going to the toilet, the toilet was dirty. I immediately asked for help from trainees Faizal and Melinda. They helped me immediately. I really appreciated that. Thank you.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and I am satisfied
Stayed 2 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
The property is a bit old but maintained well. It is clean and neat. Nothing much near the property, but easy to call grab service, so It would be a problem.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.
Stayed 5 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an enjoyable stay
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Overall a great place to stay for given rate
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Excellent value for money
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good bteakfast
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and room is quite decent size
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, friendly staff

Super clean, comfortable and nice hotel. The staff is incredibly friendly and will do anything to make sure you’re comfortable during your stay. This is by far the nicest hotel we’ve been at in Indonesia yet.
Stayed 1 night in May 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining around the hotel
Stayed 2 nights in Sep 2024
Verified review

6/10 Okay

Liked: Staff & service
I stayed one night at this hotel to rest after a long journey from Melbourne to Denpasar, and then on to Surabaya. The staff were friendly and the food was average. However, I was disappointed to find that my room and bathroom were quite dusty. I hope the management can take this feedback into consideration and improve the cleanliness of the rooms. With better attention to this area, I would consider staying again in the future.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very kind and friendly. The breakfast was delicious and I looked forward to it every day. The location of the pool and bar was great, and the sunset was amazing. I also had a 90-minute beauty treatment, which was very relaxing.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and clean hotel

The staff made an effort to ensure my stay was good. Well done.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surabaya best value hotel

Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards
Stayed 3 nights in Jul 2022
Verified review

8/10 Good

Liked: Staff & service
Nice
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Property conditions & facilities
I liked everything that i faced in the hotel. It was a pleasant experience .
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Good
Stayed 1 night in Oct 2025