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Doubletree By Hilton Surabaya

5.0 star property
Luxury hotel with free parking connected to the convention center in Surabaya

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Photo gallery for Doubletree By Hilton Surabaya

Exterior
Guest Room, 1 King Bed | 1 bedroom, Select Comfort beds, minibar, in-room safe
Lobby
Business center
Outdoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Parking available
  • Parking included
  • Laundry

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

City view

Executive Room, 2 Twin Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Smart TV
Renovated in 2021
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

City view

Executive Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Smart TV
Renovated in 2021
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Corner Suite, 1 King Bed | City view

Corner Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Dining table
Smart TV
Renovated in 2021
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | 1 bedroom, Select Comfort beds, minibar, in-room safe

Deluxe Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | City view

Premium Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, Select Comfort beds, minibar, in-room safe

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 138 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Loft Suite, 1 King Bed | 1 bedroom, Select Comfort beds, minibar, in-room safe

Loft Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Dining table
  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Blackout drapes/curtains
Separate bedroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

Living area | 43-inch Smart TV with cable channels, TV, toys

Premium Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Executive King Room

  • Sleeps 2
  • 1 King Bed

View all photos for King Guest Room

1 bedroom, Select Comfort beds, minibar, in-room safe

King Guest Room

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

1 bedroom, Select Comfort beds, minibar, in-room safe

Presidential Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Twin Guest Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Twin Guest Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Twin Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Executive Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible King Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Living area | 43-inch Smart TV with cable channels, TV, toys

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Duplex Suite

1 bedroom, Select Comfort beds, minibar, in-room safe

Duplex Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Corner King Suite

1 bedroom, Select Comfort beds, minibar, in-room safe

Corner King Suite

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Jl Tunjungan 12 East Java, Surabaya, 60275

What's nearby

  • Tunjungan Plaza - 8 min walk - 0.4 miles
  • Grand City Surabaya - 2 min drive - 1.1 miles
  • Surabaya Plaza Shopping Mall - 2 min drive - 1.1 miles
  • Pasar Atum Mall - 3 min drive - 1.3 miles
  • Chinatown - 4 min drive - 1.7 miles

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 19 min walk
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪Rawon Setan - ‬5 min walk
  • ‪Toko Kopi Padma - ‬4 min walk
  • ‪Locaāhands - ‬4 min walk
  • ‪Thirthy Three Coffee Bar - ‬3 min walk
  • ‪Pecel Ambulance - ‬7 min walk

About this property

Doubletree By Hilton Surabaya

Luxury family-friendly hotel remodeled in 2021 and located near Tunjungan Plaza
You can look forward to a poolside bar, a coffee shop/cafe, and a playground at Doubletree By Hilton Surabaya. Stay connected with free WiFi in public areas, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • ATM/banking services, coffee/tea in the lobby, and wedding services
Room features
All 310 individually furnished rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Select Comfort beds and rollaway/extra beds (surcharge)
  • Free toiletries and hair dryers
  • 43-inch Smart TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Internet

  • Available in all rooms: WiFi (IDR 150,000 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free area shuttle
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free shopping center shuttle
  • Limo/town car service
  • Free secured self parking on site
  • Secured valet parking on site (IDR 50,000 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available on weekends for a fee of IDR 350,000; reservation required
  • Snack bar/deli

Restaurants on site

  • Cloud 22 Rooftop Bar
  • Makan Kitchen
  • The Koffee Deli & More

Things to do

  • 24-hour health club
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible train station shuttle
  • Braille/raised signage
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Built in 2020
  • Renovated entire property - January 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 544500 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 250000 for adults and IDR 125000 for children
  • Fee for in-room wireless internet: IDR 150000 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: IDR 150000 per 24-hour period (rates may vary)
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Secured valet parking fee: IDR 50000 per day
  • Rollaway bed fee: IDR 544500 per night
  • Hosted evening meal: IDR 350000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Doubletree By Hilton Surabaya Hotel
Doubletree By Hilton Surabaya Surabaya
Doubletree By Hilton Surabaya Hotel Surabaya

Frequently asked questions

Does Doubletree By Hilton Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is Doubletree By Hilton Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Doubletree By Hilton Surabaya?

Self parking is free at this property.

What time is check-in at Doubletree By Hilton Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Doubletree By Hilton Surabaya?

Check-out is at noon.

Does Doubletree By Hilton Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 450000 per vehicle applies.

Where is Doubletree By Hilton Surabaya located?

This family-friendly Surabaya hotel is located in the historical district, within a 10-minute walk of BG Junction and Tunjungan Plaza. Grahadi and Joko Dolog Statue are also within 15 minutes. Surabaya Pasar Turi Station is 19 minutes by foot and Surabaya Kota Station is 25 minutes.

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Doubletree By Hilton Surabaya Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 75 out of 95 reviews
Rating 8 - Good. 13 out of 95 reviews
Rating 6 - Okay. 3 out of 95 reviews
Rating 4 - Poor. 2 out of 95 reviews
Rating 2 - Terrible. 2 out of 95 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

Great stay, all went well. Excellent and friendly staff, rooms were spotless and breakfast buffet had wonderful selections. Thank you
Stayed 3 nights in May 2025

8/10

Great breakfast and lovely rooms.
Stayed 1 night in Jan 2025

10/10

Fantastic service and the staff at this hotel.
Stayed 2 nights in Feb 2025

10/10

Friendly staff
Stayed 1 night in Jan 2025

8/10

good quality for price. dining (breakfast) experience was pleasant. Restaurant for dinner time close quick.. limited dining location around hotel.
Stayed 2 nights in Feb 2025

8/10

Hotel was good. Meals were a bit expensive.
Stayed 4 nights in Jan 2025

10/10

Overall was awesome
Stayed 1 night in Jan 2025

10/10

All staff at the property were amazing. They did a great job
Stayed 3 nights in Nov 2024

10/10

good location
Stayed 3 nights in Aug 2024

10/10

It was wonderful stay at this time. Although i was not sure about Surabaya but could feel safe and comfortable. Staff were so friendly and helpful, meals at buffet was so nice with so many menus. I like to come back again!
Stayed 3 nights in Nov 2024

10/10

The staff very friendly & breakfast is good.
Stayed 7 nights in Aug 2022

10/10

The hotel was clean and spacious. Lovely decor. The food in the restaurant offered lots of choices for their buffet. Room was spacious and offered a lovely view. Great stay!
Stayed 1 night in Sep 2024

10/10

Always love staying at DoubleTree by Hilton Surabaya. Located in the nice neighborhood of Tunjungan street, it is very convenient to walk around. All the staffs are friendly, from the security greeting you at the gate at the lobby. Room ais lways nice with the best smell amenities that they have. Breakfast is amazing, with local delicacies and authentic flavours. One minus experience is just the TV signal is not really good, so it oftens lose signal in mid-streaming for 1-2 minutes and you can't nicely follow the story. But overall stay experience is really good and nice, will definitely come back again
Stayed 2 nights in Feb 2025

10/10

Good place and the bed are wonderful
Stayed 2 nights in Jan 2024

10/10

Each staff was very welcoming and polite. The hotel service was very pleasant.
Stayed 2 nights in Mar 2024

8/10

Hotel room clean and comfortable. Hotel staff helpful. We were not there long enough to use the facilities but there appeared to be a pool & gym, roof top bar, coffee shop and resturaunt.
Stayed 1 night in Jul 2024

10/10

Amazing. Much better than Doubletree properties that we stayed before in US. The staff were friendly and helpful and knows us by name.
Stayed 2 nights in Jun 2024

10/10

Clean, quiet, and located right in the heart of the city.
Stayed 2 nights in Aug 2023

10/10

It is amazing stay in this hotel, their location is in newly renovated Surabaya city center. their room was comfort and their breakfast choice was abundance.
Stayed 2 nights in Jun 2023

10/10

The cityscape was also lively and I enjoyed the walk. The security is also very good.
Stayed 1 night in Sep 2023

10/10

Comfortable room and club lounge. Warm and welcoming team. Thank you Verina and Asrori at the lounge, and Reza at Makan. Your attentiveness made all the difference.
Stayed 4 nights in Jul 2024

10/10

No regret good hotel
Stayed 3 nights in Sep 2022

8/10

Everything was nice.
Stayed 4 nights in Jul 2022

8/10

The room is great but when I took a shower, I need to be careful the water looked like overflowing the shower booth.
Stayed 1 night in Sep 2024

10/10

Excellent.
Stayed 4 nights in Feb 2024