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Crown Prince Hotel Surabaya

Property class: 4

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Photo gallery for Crown Prince Hotel Surabaya

A rooftop bar with a pool, bar stools, and a view of the city skyline. - Crown Prince Hotel Surabaya (Surabaya)
A hotel room with a bed, a nightstand with a lamp, and a window with curtains. - Crown Prince Hotel Surabaya (Surabaya)
A buffet with various food items and utensils. - Crown Prince Hotel Surabaya (Surabaya)
A high-rise hotel with multiple floors, balconies, and a modern architectural design. - Crown Prince Hotel Surabaya (Surabaya)
A modern reception area with a wooden reception desk, a TV screen, and a patterned wall design. - Crown Prince Hotel Surabaya (Surabaya)
Located close to Tunjungan Plaza and Surabaya Plaza Shopping Mall, Crown Prince Hotel Surabaya provides a terrace, a coffee shop/cafe, and a garden. Treat yourself to some rest and relaxation at Alaya Spa, the onsite spa. The on-site international cuisine restaurant, Avallon, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Cozy Double

A hotel room with a large bed, a view of a cityscape through a window, a blue patterned wall, and a modern bathroom with a sink and mirror.

Cozy Double

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Comfy

A modern hotel room with a large bed, a desk, and a chair. There is a TV mounted on the wall and a window with a city view.

Comfy

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Charming

A hotel room with a bed, a desk, and a chair. There is a window with curtains, a television on the wall, and a city view.

Charming

  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classy

A modern living room with a sofa, coffee table, and a dining area with a chair and table.

Classy

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Cozy Twin

A hotel room with two beds, a large window with a city view, a flat-screen TV, and a green ottoman.

Cozy Twin

  • City view
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Surabaya Center, a neighborhood in Surabaya, Crown Prince Hotel Surabaya is in a shopping district. Red Bridge and Chinatown are notable landmarks, and travelers looking to shop may want to visit Tunjungan Plaza and Surabaya Plaza Shopping Mall. Grand City Surabaya and Royal Plaza Surabaya are two other places to visit that come recommended. Visit our Surabaya travel guide
Map
Jl. Basuki Rahmat 123 - 127, Surabaya, East Java, 60271

What's nearby

  • Tunjungan Plaza
    9 min walk - 0.5 miles
  • Grahadi
    9 min walk - 0.5 miles
  • Surabaya Plaza Shopping Mall
    15 min walk - 0.8 miles
  • Submarine Monument
    20 min walk - 1.1 miles
  • Grand City Surabaya
    1 min drive - 0.9 miles

Getting around

  • Margorejo Station
    6 min drive
  • Surabaya Pasar Turi Station
    8 min drive
  • Surabaya (SUB-Juanda)
    35 min drive

Restaurants

  • Point Coffee
    1 min walk
  • Black Owl
    1 min walk
  • Nasi Ayam Pak Djo
    3 min walk
  • Soto Ayam Depot makmur
    2 min walk
  • Sop daging STAND 15
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free shopping center shuttle
  • Free secured self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 135,000 for adults and IDR 67,500 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Avallon

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 21 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for IDR 350000.0 per night

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 135000 for adults and IDR 67500 for children
  • Airport shuttle fee: IDR 300000 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Property Registration Number 55112, 8120213012254

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Crown Prince Hotel Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Crown Prince Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Crown Prince Hotel Surabaya?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Crown Prince Hotel Surabaya?

Check-out is at noon.

Does Crown Prince Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 300000 per vehicle applies.

Where is Crown Prince Hotel Surabaya located?

Located in Surabaya Center, this spa hotel is within a 15-minute walk of Tunjungan Plaza and Surabaya Plaza Shopping Mall. Grand City Surabaya and Red Bridge are also within 3 mi (5 km). Surabaya Gubeng Station is 28 minutes by foot.

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Reviews

Crown Prince Hotel Surabaya Reviews

8.0

Very Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 16 out of 53 reviews
Rating 8 - Good. 23 out of 53 reviews
Rating 6 - Okay. 10 out of 53 reviews
Rating 4 - Poor. 4 out of 53 reviews
Rating 2 - Terrible. 0 out of 53 reviews

Reviews

Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended !

Easy checking in - kind & helpful staff - ok breakfast - good location. Nice views / good stop over - slightly modern theme and not too dates hotel - recommend
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crown prince hotel June 25

I was delighted with the room, not your standard design. Snacks were free and there was a water cooler in the hallway, which is very handy and less wastage. Would definitely stay there again.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Yusuf Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable friendly hotel

Very comfortable hotel with friendly staff and it catered all my needs and I want thank every one in the hotel for for their professional service, and one of the best thing I like most is the availability of fresh water in the hallway 24/7 usually when I travel I’m buying bottles of water, breakfast buffet was nice, pool was simply enjoyable, housekeeping was always clean and neat, the reception staff were always cheerful and friendly, the concierge very helpful. I recommended this hotel to my friends and I’ll stay there again because it’s good amenities and hotels professional staff and best of all everything needed from outdoors was within walking distance
Stayed 9 nights in Jun 2024
Verified review

6/10 Okay

MOHD IQMAL

Disliked: Amenities, property conditions & facilities
All OK except for the telephone in the room is not working. Whenever I need something, I need to go down to lobby reception desk which is troublesome to me. Hotel staff should have checked facilities in each room regularly to make sure all in good working condition.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hôtel vraiment sympa , bien entretenu ! Le petit dej est vraiment bien , la piscine agréable !
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Chien Fu

Liked: Cleanliness, amenities, property conditions & facilities
很棒
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Clemence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Excellent location!
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とてもキレイで清潔であった シャワーの水圧がもう少し欲しい
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

As usual, always stay here when in Surabaya. Prices are comfortable and room is very clean
Stayed 2 nights in Jan 2019
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Surabaya

Good condition rooms, clean and comfortable. Very good breakfast
Stayed 1 night in Aug 2018
Verified review

8/10 Good

farah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, best and healthy welcome juice.

Experienced faulty kettle, called receptionist, they immediately replaced the kettle..best breakfast buffet, my family loves the breakfast buffet
Stayed 3 nights in Apr 2018
Verified review

8/10 Good

Masanori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable Stay

Location is good with a mega shopping centre nearby
Stayed 3 nights in Mar 2018
Verified review

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service

HOUSEKEEPING

VERY POOR HOUSEKEEPING SERVICE.. NO SOAP, NO TOILET TISSUE, WE HAVE TO BUY OUR OWN, TOWELS ARE GREY COLORED WITH HOLES. WHEN WE NOTIFIED THE HOUSEKEEPING DEPARTMENT, THEY COMPLETELY IGNORED US. WE HAD VERY DISAPPOINTING EXPERIENCE FOR 5 DAYS!
Stayed 5 nights in Feb 2018
Verified review

6/10 Okay

Diamantino

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Surabaya

Service poor. Not a good location very noisy Breakfast terrible
Stayed 5 nights in Jan 2018
Verified review

6/10 Okay

mansyur

Liked: Cleanliness, staff & service
Untuk Breakfast di hotel tersebut kurang enak, sangat sederhana untuk sekelas hotel bintang 4
Stayed 1 night in Nov 2017
Verified review

8/10 Good

Gautam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Centre of city. Good staff.

Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
Stayed 1 night in Sep 2017
Verified review

4/10 Poor

paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

will not stay again

second stay was not good ,bathroom dirty,2 singles instead of queen bed,breakfast was not like my first visit but the area is very good.
Stayed 2 nights in Sep 2017
Verified review

8/10 Good

TB

Liked: Cleanliness, staff & service, room comfort

Close to city and tunjungan plaza.

Good service. Fast checkin and checkout. Nice and cheap buffet dinner. No spa as advertised.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and family friendly

I enjoyed my stay at the hotel and would recommend it to friends who may travel to Surabaya.
Verified review

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay.

Cozy and comfortable to stay
Verified review

6/10 Okay

Alex

Disliked: Staff & service, property conditions & facilities

Juste bof

La connexion Internet n'a jamais vraiment bien fonctionné malgré mes réclamations. Bizarrement, alors que dans ce pays, une majorité de personnes maîtrise l'anglais, dans cet hôtel, j'ai eu toutes les peines du monde pour rencontrer du personnel qui le comprenait et le parlait. Le restaurant est à proscrire. Nourriture sans intérêt et le plus souvent de très mauvaise qualité. Le buffet est un ramassis de plats qui ont souvent plusieurs jours. Je me demande encore comment je ne suis pas tombé malade. Manifestement, il manque également des étagères ou des tiroirs dans les chambres pour qui veut sortir son linge de la valise pour un séjour prolongé.
Verified review

8/10 Good

Christine

Liked: Staff & service
Disliked: Room comfort

Friendly and polite staff

Staff has good attitude. Maintenance staff arrived fast after we called about the air con. However towels in room are insufficient. Only 2 bath towels and floor mats. No towel for hair. Bed is huge and comfy.
Verified review

6/10 Okay

Betty

Liked: Cleanliness

Good location hotel

the room is quite small eventhough location is good...I dont think can be catagorized as a 4 star hotel :(...maybe 3 star is more suitable...
Verified review

6/10 Okay

William

Liked: Cleanliness, staff & service

Very small boutique hotel

I'm not quite sure if it can be categorized as 4 stars hotel. I'm kind of leaning towards 3 "stars". The room is very small even we booked "alexandrite" room. No extra chairs in the room so if you expect any guess (visiting you while you're in town) - you should see them in the lobby. Overall, it was not too bad.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, very polite staff, shuttle bus to nearby shopping center.