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Crown Prince Hotel Surabaya

4.0 star property
Hotel with a full-service spa, a quick walk to Tunjungan Plaza

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Photo gallery for Crown Prince Hotel Surabaya

Reception
Outdoor pool
Classy | 1 bedroom, in-room safe, desk, laptop workspace
Front of property - evening/night
Lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Cozy Twin

Cozy Twin | 1 bedroom, in-room safe, desk, laptop workspace

Cozy Twin

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bidet
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cozy Double

Cozy Double | 1 bedroom, in-room safe, desk, laptop workspace

Cozy Double

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bidet
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Charming

Charming | City view

Charming

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfy

Comfy | 1 bedroom, in-room safe, desk, laptop workspace

Comfy

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classy

Classy | City view

Classy

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • City view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Jl. Basuki Rahmat 123 - 127, Surabaya, East Java, 60271

What's nearby

  • Tunjungan Plaza - 7 min walk - 0.4 miles
  • Surabaya Plaza Shopping Mall - 12 min walk - 0.7 miles
  • Grand City Surabaya - 17 min walk - 0.9 miles
  • Chinatown - 5 min drive - 2.8 miles
  • Galaxy Mall - 6 min drive - 3.3 miles

Getting around

  • Margorejo Station - 6 min drive
  • Surabaya Pasar Turi Station - 8 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • ‪My Story - ‬3 min walk
  • ‪Soto Ayam Cak Soleh - ‬2 min walk
  • ‪Ria "Food Center Surabaya - ‬2 min walk
  • ‪Depot Barokah - ‬3 min walk
  • ‪Point Coffee - ‬1 min walk

About this property

Crown Prince Hotel Surabaya

Upscale hotel near Tunjungan Plaza
Located close to Surabaya Plaza Shopping Mall and Grand City Surabaya, Crown Prince Hotel Surabaya provides a terrace, a coffee shop/cafe, and a garden. Treat yourself to some rest and relaxation at Alaya Spa, the onsite spa. The on-site international cuisine restaurant, Avallon, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool and a children's pool
  • Buffet breakfast (surcharge), a free shopping center shuttle, and a banquet hall
  • A 24-hour front desk, concierge services, and luggage storage
  • A front-desk safe, tour/ticket assistance, and an elevator
Room features
All 211 rooms boast comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Other conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with digital channels
  • Wardrobes/closets, coffee/tea makers, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free shopping center shuttle
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 106,500 for adults and IDR 53,250 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Avallon

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 21 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 106500 for adults and IDR 53250 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Crown Prince Hotel Surabaya
Crown Prince Hotel
Crown Prince Surabaya
Crown Prince Hotel Surabaya, Java
Crown Prince Surabaya Surabaya
Crown Prince Hotel Surabaya Hotel
Crown Prince Hotel Surabaya Surabaya
Crown Prince Hotel Surabaya Hotel Surabaya

Frequently asked questions

Does Crown Prince Hotel Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Crown Prince Hotel Surabaya pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Crown Prince Hotel Surabaya?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Crown Prince Hotel Surabaya?

Check-out is at noon.

Does Crown Prince Hotel Surabaya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 220000 per vehicle applies.

Where is Crown Prince Hotel Surabaya located?

Located in Embong Kaliasin, this spa hotel is within a 15-minute walk of Tunjungan Plaza and Surabaya Plaza Shopping Mall. Grand City Surabaya and Red Bridge are also within 3 mi (5 km). Surabaya Gubeng Station is 28 minutes by foot.

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Crown Prince Hotel Surabaya Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 14 out of 50 reviews
Rating 8 - Good. 23 out of 50 reviews
Rating 6 - Okay. 9 out of 50 reviews
Rating 4 - Poor. 4 out of 50 reviews
Rating 2 - Terrible. 0 out of 50 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10

Easy checking in - kind & helpful staff - ok breakfast - good location. Nice views / good stop over - slightly modern theme and not too dates hotel - recommend
Stayed 4 nights in Feb 2024

10/10

Very comfortable hotel with friendly staff and it catered all my needs and I want thank every one in the hotel for for their professional service, and one of the best thing I like most is the availability of fresh water in the hallway 24/7 usually when I travel I’m buying bottles of water, breakfast buffet was nice, pool was simply enjoyable, housekeeping was always clean and neat, the reception staff were always cheerful and friendly, the concierge very helpful. I recommended this hotel to my friends and I’ll stay there again because it’s good amenities and hotels professional staff and best of all everything needed from outdoors was within walking distance
Stayed 9 nights in Jun 2024

10/10

Stayed 3 nights in Dec 2024

10/10

Stayed 1 night in Nov 2024

10/10

Stayed 1 night in Mar 2024

10/10

Stayed 1 night in Jul 2019

8/10

Excellent location!
Stayed 2 nights in Jul 2019

10/10

とてもキレイで清潔であった シャワーの水圧がもう少し欲しい
Stayed 2 nights in Apr 2019

10/10

As usual, always stay here when in Surabaya. Prices are comfortable and room is very clean
Stayed 2 nights in Jan 2019

8/10

Good condition rooms, clean and comfortable. Very good breakfast
Stayed 1 night in Aug 2018

8/10

Experienced faulty kettle, called receptionist, they immediately replaced the kettle..best breakfast buffet, my family loves the breakfast buffet
Stayed 3 nights in Apr 2018

8/10

Location is good with a mega shopping centre nearby
Stayed 3 nights in Mar 2018

4/10

VERY POOR HOUSEKEEPING SERVICE.. NO SOAP, NO TOILET TISSUE, WE HAVE TO BUY OUR OWN, TOWELS ARE GREY COLORED WITH HOLES. WHEN WE NOTIFIED THE HOUSEKEEPING DEPARTMENT, THEY COMPLETELY IGNORED US. WE HAD VERY DISAPPOINTING EXPERIENCE FOR 5 DAYS!
Stayed 5 nights in Feb 2018

10/10

Stayed 1 night in Jan 2018

6/10

Service poor. Not a good location very noisy Breakfast terrible
Stayed 5 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

6/10

Stayed 2 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

6/10

Untuk Breakfast di hotel tersebut kurang enak, sangat sederhana untuk sekelas hotel bintang 4
Stayed 1 night in Nov 2017
This review was submitted before 2018 and has not been verified.

8/10

Bfast menu can be better. Otherwise a good Hotel located centre to teh city. Excellent pool and rooms were clean and tidy.
Stayed 1 night in Sep 2017
This review was submitted before 2018 and has not been verified.

4/10

second stay was not good ,bathroom dirty,2 singles instead of queen bed,breakfast was not like my first visit but the area is very good.
Stayed 2 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

6/10

Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

8/10

Good service. Fast checkin and checkout. Nice and cheap buffet dinner. No spa as advertised.
This review was submitted before 2018 and has not been verified.

10/10

I enjoyed my stay at the hotel and would recommend it to friends who may travel to Surabaya.
This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

8/10

Cozy and comfortable to stay
This review was submitted before 2018 and has not been verified.

6/10

La connexion Internet n'a jamais vraiment bien fonctionné malgré mes réclamations. Bizarrement, alors que dans ce pays, une majorité de personnes maîtrise l'anglais, dans cet hôtel, j'ai eu toutes les peines du monde pour rencontrer du personnel qui le comprenait et le parlait. Le restaurant est à proscrire. Nourriture sans intérêt et le plus souvent de très mauvaise qualité. Le buffet est un ramassis de plats qui ont souvent plusieurs jours. Je me demande encore comment je ne suis pas tombé malade. Manifestement, il manque également des étagères ou des tiroirs dans les chambres pour qui veut sortir son linge de la valise pour un séjour prolongé.