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Bumi Surabaya City Resort

5.0 star property
Luxury hotel with 4 restaurants and a full-service spa

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Photo gallery for Bumi Surabaya City Resort

4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Reception hall
Outdoor pool
Outdoor banquet area
Classic Suite | Living area | LED TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Parking available
  • Spa
  • Parking included
  • Laundry

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Club Room

View from room

Classic Club Room

Highlights

Air conditioning
LED TV
Private bathroom
Separate bathtub and shower
Minibar
Free bottled water
Coffee/tea maker
Electric kettle
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Minibar, in-room safe, desk, laptop workspace

Classic Room

Highlights

Air conditioning
LED TV
Private bathroom
Separate bathtub and shower
Minibar
Free bottled water
Coffee/tea maker
Electric kettle
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Jl. Jend. Basuki Rakhmat 106 - 128, Surabaya, East Java, 60271

What's nearby

  • Tunjungan Plaza - 14 min walk - 0.8 miles
  • Surabaya Plaza Shopping Mall - 17 min walk - 0.9 miles
  • Grand City Surabaya - 2 min drive - 1.3 miles
  • Surabaya Zoo - 3 min drive - 1.9 miles
  • Airlangga University - 6 min drive - 4.0 miles

Getting around

  • Surabaya Pasar Turi Station - 4 min drive
  • Margorejo Station - 6 min drive
  • Surabaya (SUB-Juanda) - 19 min drive

Restaurants

  • ‪Arumanis Restaurant - ‬4 min walk
  • ‪Kizahashi Restaurant - ‬4 min walk
  • ‪Sate Klopo Keputran - ‬5 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Depot Barokah - ‬6 min walk

About this property

Bumi Surabaya City Resort

Luxury hotel near Tunjungan Plaza
A coffee shop/cafe, a garden, and dry cleaning/laundry services are just a few of the amenities provided at Bumi Surabaya City Resort. Treat yourself to a massage at The Asia Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Enjoy the gym, as well as activities like racquetball/squash. In addition to a business center and a hot tub, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool
  • Free self parking, plus valet parking (surcharge)
  • Tennis courts, a roundtrip airport shuttle (surcharge), and a reception hall
  • Free newspapers, a ballroom, and meeting rooms
Room features
All 242 rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with separate tubs/showers and free toiletries
  • LED TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (IDR 75,000 per night)

Food and drink

  • 4 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Arumanis
  • Cascades Poolside
  • Kizahashi
  • Siti Inggil

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Racquetball/squash
  • Tennis

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 500000 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 250000 per person (roundtrip)
  • Valet parking fee: IDR 75000 per night
  • Rollaway bed fee: IDR 500000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Bumi Surabaya
Hotel Bumi
Hotel Bumi Surabaya
Bumi Surabaya City Resort Java
Hyatt Surabaya
Bumi Surabaya City Surabaya
Bumi Surabaya City Resort
Bumi Resort
Bumi Surabaya City
Bumi Surabaya City Resort Hotel
Bumi Surabaya City Resort Surabaya
Bumi Surabaya City Resort Hotel Surabaya

Frequently asked questions

Does Bumi Surabaya City Resort have a pool?

Yes, this property has an outdoor pool.

Is Bumi Surabaya City Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Bumi Surabaya City Resort?

Self parking is free at this property.

What time is check-in at Bumi Surabaya City Resort?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Bumi Surabaya City Resort?

Check-out is at noon.

Does Bumi Surabaya City Resort provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of IDR 250000 per person applies.

Where is Bumi Surabaya City Resort located?

Located in Embong Kaliasin, this luxury hotel is within a 15-minute walk of Sharp Bamboo Monument and Tunjungan Plaza. Joko Dolog Statue and Surabaya Youth Center are also within 15 minutes. Surabaya Gubeng Station is 28 minutes by foot.

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Bumi Surabaya City Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 114 out of 177 reviews
Rating 8 - Good. 45 out of 177 reviews
Rating 6 - Okay. 13 out of 177 reviews
Rating 4 - Poor. 3 out of 177 reviews
Rating 2 - Terrible. 2 out of 177 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money and great staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nature meets comfort

Very clean and friendly staff. Their breakfast buffet is amazing!!! I wish I could’ve stayed longer.
Stayed 1 night in Feb 2025

10/10 Excellent

Ika

Liked: Cleanliness, staff & service, room comfort

Old but still holding its charm

An old hotel but holding its charm. Has a wide variety of foods during breakfast time. surely will come back.
Stayed 1 night in Feb 2025

8/10 Good

Kuan Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel to stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Abhiramy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so welcoming. They always had a greeting or a smile. All were very helpful including recommending trips for a day away like visiting mount Bromo.
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect one night stay

We stayed here for one night on our way to Bali. Nice oriental style hotel with a large swimming pool for relaxing. Large rooms, clean, several restaurants, good service. Also close to a large shopping mall with may restaurants.
Stayed 1 night in Jul 2024

8/10 Good

Marjolein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible hotel - but give the fish a better tank

Absolutely amazing stay Hotel is just beautiful. I just can’t bear to see exotic fish living in such small bare empty tanks - no plants, no rocks, just emptiness and bright Lights 24/7 thats not how they live in real life. I would prefer to see an incredible statue of picture than the fish in such awful desolate lonely conditions.
Stayed 6 nights in Dec 2024

10/10 Excellent

ZHI YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, spacious, comfortable and well equipped. Staff are efficient and friendly. Must try the coffee and tea at the lobby cafe, they're amazing! Only improvement I hope the hotel will make is on the in-room toiletries but that's a small matter.
Stayed 1 night in Aug 2024

6/10 Okay

Lisa

Liked: Staff & service
We stayed here in 2019 and we stayed again 2024 the placed was not keep up and the property was run dow. I would not go back and will find other places.
Stayed 3 nights in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Employees so welcoming! Super stay! Super room clean!
Stayed 1 night in Jul 2024

10/10 Excellent

Nenny

Liked: Cleanliness, amenities, property conditions & facilities
super friendly staff, warm welcome from first you step in until checking out. the room was big and clean. i love the ambience of the property so comfy and relaxing.
Stayed 2 nights in Jan 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities
Overall it is a nice Hotel but there are room for improvement. The wifi in public areas varrie alot. Several times our room key didnt work There could be sunshades by the pool since its very warm and to avoid sunburn. Finally it would be nice to have a beer without trying to hide it
Stayed 4 nights in Sep 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Could be better

It’s my favourite hotel but the maintenance is not upto the mark. Aircon wasn’t functioning well- room temperature kept going higher inspite of lowering the temperature at the controls. They got to do better if I have to continue my patronage. Service by Mr Dhoni at the restaurant was highly commendable, people like him making me to revisit but the upkeep with the maintenance has to balance. I’m willing to give one more chance- if it remains the same or worsens- I will have to make other choices
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohamed Abrori

Liked: Cleanliness, staff & service, amenities
Hotel was excellent with big room. Room was clean. Toilet cover needs to be changed coz it looks old and dirty. Breakfast spread was great. I will come back again for sure if I’m going to Surabaya. Staffs were friendly and polite.
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel every time I visited Indonesia. I love their breakfast and restaurant menus. Quiet place even though you’re in the middle of city, you feel like you’re in the village. Serene and beautiful. Staffs are amazing. You are treated like a special guess. I will always stay here when I’m in town, I totally recommend this hotel for anybody coming visit Surabaya.
Stayed 2 nights in Sep 2023

2/10 Terrible

KARUNA KARAN

Disliked: Property conditions & facilities, room comfort
Run down hotel Not clean
Stayed 2 nights in Dec 2023

6/10 Okay

Elizabeth

Liked: Staff & service
Disliked: Amenities
The hotel is quiet even though it’s in the middle of town. We stayed at this hotel for years now. But we noticed the services are significantly downgraded this time. When you get in the hotel, there used to be lemongrass smell all over the place, then welcome drink and cold towel. Now there are no more aromatic smell and no more welcome drink nor cold towel. Small gesture but it was the reason why we go back to this hotel. When we get to the room, the carpet is dirty and musty smell and hotel only provided one bathroom towel, it used to be two sets of towel, large medium and small for face towel. Such a let down as we are very looking forward to stay in this hotel. I guess we will stay somewhere else next time we are in Surabaya.
Stayed 1 night in Nov 2024

10/10 Excellent

Albertus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the traditional atmosphere in and around the building. Wish that the tennis court is accessible for hotel guests with opportunity to play with a trainer.
Stayed 8 nights in Apr 2025

10/10 Excellent

Masaharu

Stayed 4 nights in Jan 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the price

Kamar bersih bagus Namun hotel bangunan tua Ada bath tub di kamar tapi airnya terlalu pelan untuk mengisi Menu breakfast mostly traditional Harga sangat ok utk fasilitas
Stayed 1 night in Dec 2024

10/10 Excellent

Keisuke

Stayed 1 night in Nov 2024

2/10 Terrible

Wilson

Disliked: Cleanliness
Stayed 3 nights in Nov 2024

8/10 Good

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Shahul Hameed

Liked: Cleanliness
Stayed 2 nights in Oct 2024