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Best Western Papilio Hotel

3.5 star property
Hotel in Surabaya with free valet parking and a fitness center

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Photo gallery for Best Western Papilio Hotel

Outdoor pool, sun loungers
View from room
Lobby
LED TV
Building design

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Room, 2 Twin Beds, Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 2 Twin Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

In-room safe, desk, laptop workspace, iron/ironing board

Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 Queen Bed, Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

View from room

Deluxe Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room, 2 Twin Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Private bathroom
Hair dryer
Rainfall showerhead
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking, City View

Suite, 1 King Bed, Non Smoking, City View | In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Free minibar items
LED TV
Washer/dryer
Private bathroom
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

In-room safe, desk, laptop workspace, iron/ironing board

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Queen Room - Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Executive Queen Room - Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Twin Room Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

In-room safe, desk, laptop workspace, iron/ironing board

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

In-room safe, desk, laptop workspace, iron/ironing board

Executive Queen Room

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Jalan A Yani No 176-178, Surabaya, 60235

What's nearby

  • Petra Christian University - 15 min walk - 0.8 miles
  • Royal Plaza Surabaya - 2 min drive - 1.7 miles
  • Surabaya Zoo - 4 min drive - 2.6 miles
  • Tunjungan Plaza - 8 min drive - 5.5 miles
  • Pakuwon Mall - 11 min drive - 7.1 miles

Getting around

  • Jemursari Station - 3 min walk
  • Surabaya Gubeng Station - 20 min drive
  • Surabaya (SUB-Juanda) - 21 min drive

Restaurants

  • ‪Ayam Bakar Primarasa - ‬6 min walk
  • ‪Bebek Sinjay - ‬6 min walk
  • ‪Bebek Goreng Tiga Putri - ‬8 min walk
  • ‪Holland Martabak Terang Bulan - ‬5 min walk
  • ‪The Lodge Coffee & Eatery - ‬6 min walk

About this property

Best Western Papilio Hotel

Hotel near Tunjungan Plaza
A coffee shop/cafe, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Best Western Papilio Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking and valet parking
  • An area shuttle, express check-out, and express check-in
  • A porter/bellhop, concierge services, and a front-desk safe
Room features
All 226 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and hair dryers
  • LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Free babysitting
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 36 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Paper towels
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

Does Best Western Papilio Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Best Western Papilio Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Papilio Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Best Western Papilio Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Best Western Papilio Hotel?

Check-out is at noon.

Where is Best Western Papilio Hotel located?

Located in the heart of Surabaya, this hotel is within 1 mi (2 km) of Universitas Islam Negeri Sunan Ampel Surabaya, City of Tomorrow, and Pelita Harapan University Surabaya. Petra Christian University and Royal Plaza Surabaya are also within 2 mi (3 km). Jemursari Station is only a 3-minute walk and Kertomenanggal Station is 16 minutes.

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Best Western Papilio Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 46 reviews
Rating 8 - Good. 16 out of 46 reviews
Rating 6 - Okay. 4 out of 46 reviews
Rating 4 - Poor. 1 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

SEUNGGI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

L.J.W.

Stayed 1 night in Jan 2021

10/10 Excellent

Ashfaq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pleasant stay

overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
Stayed 2 nights in Dec 2019

8/10 Good

YA YUEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Siti Zulaikha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many breakfast options! Suitable for vegans. Room was clean and the bed was very comfortable.
Stayed 1 night in Sep 2019

8/10 Good

Diya, Singapore

Liked: Cleanliness, staff & service, amenities
pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
Stayed 2 nights in Jun 2019

10/10 Excellent

Robert Tjipto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AWESOME

This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Stayed 2 nights in Jun 2019

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

pervaiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

CHEE KIONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Nice and comfortable room with friendly front desk staff. Surely will stay again on my next trip.
Stayed 1 night in Mar 2019

10/10 Excellent

Sarisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast & efficient very friendly and the smell of the lobby is lovely....
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Lisarini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Room was decent and clean. However the breakfast area and variety can be improved
Stayed 1 night in Nov 2018

10/10 Excellent

Richard J

Excellent stay.... The room was spacious, clean and comfortable. The bed (mattress, linens and pillows) were perfect. The breakfast buffet had a wide selection of food and the quality was good. Third stay at this hotel and we will definitely stay there again.
Stayed 1 night in Nov 2018

10/10 Excellent

Ananmanan, Singapore

It to far from my place that I want to visit,but the Hotel is 👍👍👍👍👍
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

JXI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Amazing stay with good buffet breakfast!
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I was placed in a smoking room. The cigarettes smell is really strong.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018