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The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

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Photo gallery for The Palace of the Lost City at Sun City Resort

Building design
Lobby
Outdoor pool, pool umbrellas, sun loungers
Water park
Waterslide

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Pool
  • Bar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Luxury Pool Facing Room

Superior Luxury Pool Facing Room | Minibar, in-room safe, desk, blackout drapes

Superior Luxury Pool Facing Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Separate bathtub and shower
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Room

Superior Luxury Room | Minibar, in-room safe, desk, blackout drapes

Superior Luxury Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Separate bathtub and shower
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Living area | TV

Junior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Separate bathtub and shower
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Luxury Family Room

Superior Luxury Family Room | Minibar, in-room safe, desk, blackout drapes

Superior Luxury Family Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Separate bathtub and shower
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, desk, blackout drapes

Superior Suite

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Separate bathtub and shower
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Twin Room

Luxury Twin Room | Minibar, in-room safe, desk, blackout drapes

Luxury Twin Room

Highlights

Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Ceiling fan
Hair dryer
Private bathroom
Separate bathtub and shower
  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Sun City Resort, Moses Kotane, North West, 0316

What's nearby

  • The Valley of Waves - 15 min walk - 0.8 miles
  • The Gary Player Golf Course - 5 min drive - 1.1 miles
  • Sun City Casino - 5 min drive - 1.2 miles
  • Waterworld - 7 min drive - 1.4 miles
  • Pilanesberg National Park - 14 min drive - 5.7 miles

Restaurants

  • ‪Acacia Terrace Cafe - ‬12 min drive
  • ‪Crystal Court - ‬1 min walk
  • ‪Ocean Basket - ‬8 min walk
  • ‪Shebeen - ‬5 min drive
  • ‪Steers - ‬18 min walk

About this property

The Palace of the Lost City at Sun City Resort

Luxury family-friendly hotel
At The Palace of the Lost City at Sun City Resort, you can look forward to a golf course, a casino, and free water park access. For those looking to try their luck, this hotel boasts 51 casino gaming tables, 700 slot machines, and 2 casino VIP rooms. Treat yourself to a body wrap, a massage, or a body treatment at The Royal Salon, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, dinner, light fare, and international cuisine. Enjoy the gym, as well as activities like mountain biking, game viewing, and ziplining. In addition to a nightclub and a poolside bar, guests can connect to free in-room WiFi.
Other perks include:
  • An outdoor pool and a children's pool, with a lazy river, a waterslide, and sun loungers
  • Free self parking and valet parking
  • A free area shuttle, a safari, and 2 outdoor tennis courts
  • Supervised childcare (surcharge), multilingual staff, and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All 335 rooms include comforts such as 24-hour room service and air conditioning, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with separate tubs/showers and free toiletries
  • TVs with cable channels
  • Childcare services, coffee/tea makers, and ceiling fans

Languages

Afrikaans, English, Xhosa, Zulu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free casino shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bocado
  • Crystal Court
  • Plume
  • The Grill Room
  • Tusk Bar & Lounge

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 51 gaming tables
  • 700 slot machines
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Casino
  • Children's club
  • Children's pool
  • Ecotours
  • Free water park
  • Full-service spa
  • Game drive
  • Game viewing
  • Golf
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Motor boating
  • Mountain biking
  • Nightclub
  • Outdoor pool
  • Parasailing
  • Personal motorized watercraft
  • Playground
  • Safari
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Water skiing
  • Waterslide
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property provides roundtrip airport shuttle service from Pilanesberg International Airport (NYT) only.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 15 to June 23:
  • Water park

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1977/071333/06

We should mention

Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the spa without adult supervision

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

LOST CITY PALACE
LOST PALACE
PALACE LOST
PALACE LOST CITY
PALACE LOST Hotel
PALACE LOST Hotel CITY
Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

Does The Palace of the Lost City at Sun City Resort have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is The Palace of the Lost City at Sun City Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palace of the Lost City at Sun City Resort?

Self parking and valet parking are free at this property.

What time is check-in at The Palace of the Lost City at Sun City Resort?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Palace of the Lost City at Sun City Resort?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is The Palace of the Lost City at Sun City Resort located?

This family-friendly Moses Kotane hotel is within 1 mi (2 km) of The Valley of Waves, The Gary Player Golf Course, and Sun City Casino. Steam Train Rides Stimela and Waterworld are also within 2 mi (3 km).

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The Palace of the Lost City at Sun City Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 372 out of 618 reviews
Rating 8 - Good. 158 out of 618 reviews
Rating 6 - Okay. 47 out of 618 reviews
Rating 4 - Poor. 28 out of 618 reviews
Rating 2 - Terrible. 13 out of 618 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and surroundings, a special place
Stayed 3 nights in Mar 2025

10/10 Excellent

Reinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort as always you did not disappoint
Stayed 2 nights in Mar 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is simply exceptional. The level of service is second to none. The staff are friendly and helpful and very welcoming. Fabulous rooms. Amazing amenities. Food was sublime.
Stayed 4 nights in Apr 2025

10/10 Excellent

THIBAULT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent holiday resort. Perfect breakfast. Great swimming pool area. Wonderful experience for children. Rooms are a bit too dark (not enough lighting) Gym is way too small
Stayed 3 nights in Feb 2025

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: bed and pillows are comfortable; has free shuttle around sun city; luxurious and picturesque in every corner; you will receive 5 star treatment from all the staff. Valley of the waves are good for kids. Housekeeping are awesome! They cleaned a lot! Cons: No free game drives; no airport transport from johannesberg; meals on buffet are repetitive
Stayed 4 nights in Mar 2025

8/10 Good

Deon

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very special hotel and facilities with only the offhand staff letting it down. Best breakfast choice I’ve ever had, beautiful spacious room, absolutely stunning architecture and grounds. Very safe feeling. The added bonus of the entertainment facilities of Sun City. Overall very impressed with the hotel, food and facilities but offhand staff bring the rating down to Good
Stayed 3 nights in Mar 2025

10/10 Excellent

Heinrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastically beautiful place with tons to do.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and everyone was nice
Stayed 1 night in Nov 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a phenomenal time, staff were super friendly, service was great! The extra steps they take to take your experience from great to amazing are at every turn. Just an overall great time.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at the Palace after watching the movie Blended. Did not disappoint!
Stayed 2 nights in Jan 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we've ever stayed in, this is our third time.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good food and the staff was perfect. Thank you for all you did for us
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel with nice rooms, grounds and food. The only minor downsides were queues at reception and concierge and delays in getting tea and coffee served at breakfast
Stayed 3 nights in Oct 2024

10/10 Excellent

Dilyara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

African Paradise

Our stay was very comfortable. We enjoyed excellent breakfast and beautiful environment.
Stayed 7 nights in Aug 2024

10/10 Excellent

Kirstine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 7 nights in Feb 2024

10/10 Excellent

Zukiswa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel setting was spectacular, and the service was exceptional. Our room was exceptionally quiet. Just exploring the hotel grounds was a mini-adventure! The only area for improvement was in a few of the meals (steak over-cooked, service occasionally slow at Tusk's bar).
Stayed 8 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Another very enjoyable stay here, as it always is. Would throughly recomend this hotel.
Stayed 3 nights in May 2024

8/10 Good

paula

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel is nice but breakfast terrible

The hotel is nice enough with good surroundings and plenty to do. However the service in the breakfast room was severely lacking. Cold food, rude staff and no one seems to care at all. Very disappointing breakfasts.
Stayed 3 nights in Sep 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superou todas as expectativas!!!
Stayed 4 nights in Aug 2024

10/10 Excellent

Reinette

Liked: Cleanliness, staff & service, property conditions & facilities
Splendid hotel with fabulous breakfast in huge park like gardens Huge swimming pool Stayed several times before Only drawback is the naughty monkeys roaming around
Stayed 4 nights in Mar 2024

10/10 Excellent

Nazafarin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel I’ve ever been to
Stayed 3 nights in Apr 2024

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third trip to The Palace and it was just perfect. Our friends that came along were South African and they had low expectations until we arrived. Their mind was quickly changed after the first day.
Stayed 3 nights in Aug 2024

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Phenomenal Palce

The Palace EXCEEDED all of my Expectations! This place is extraordinary...it is magical! The service provided by the manager, Francois, Gemolemo at the Front Desk, Seipati, Concierge, and Anna, Housekeeping was second to none! They all went above and beyond to make my stay truly magnificent! The Palace and my stay were Phenomenal!
Stayed 3 nights in Jul 2024