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The Windsor Hotel by Hoco Hotels Collection

2.5 star property

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Reception - The Windsor Hotel by Hoco Hotels Collection (Stratford)
Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi - The Windsor Hotel by Hoco Hotels Collection (Stratford)
Exterior - The Windsor Hotel by Hoco Hotels Collection (Stratford)
Elevator - The Windsor Hotel by Hoco Hotels Collection (Stratford)
Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi - The Windsor Hotel by Hoco Hotels Collection (Stratford)
Located close to Stratford City Hall and Avon Theatre, The Windsor Hotel by Hoco Hotels Collection provides a bar and a restaurant. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Parking available
  • Bar

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.2 out of 10
Very good
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.4 out of 10
Very good
(9 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.6 out of 10
Good
(19 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for King Suite

King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Family Suite, 2 Queen Beds

8.6 out of 10
Excellent
(7 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 84 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.6 out of 10
Good
(12 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Stratford, The Windsor Hotel by Hoco Hotels Collection is in the entertainment district and near a train station. Avon Theatre and Studio Theatre are cultural highlights, and some of the area's activities can be experienced at Stratford Municipal Golf Course and Stratford Country Club. Stratford City Hall and Avon River are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as boat tours and other activities like golfing. Visit our Stratford travel guide
Map
23 Albert St, Stratford, ON, N5A 3K2

What's nearby

  • Stratford upon Avon Royal Shakespeare Theatre
    Avon Theatre
    2 min walk - 0.1 miles
  • Cinematic Portrait of a Music Artist Performing on Stage, His Hands Moving Effortlessly Over the Grand Piano. Sophisticated Crowd Watching as He Brings Each Dramatic and Emotional Composition to Life
    Festival Theatre
    15 min walk - 0.8 miles
  • Studio Theatre
    2 min walk - 0.1 miles
  • Stratford City Hall
    2 min walk - 0.1 miles
  • Avon River
    3 min walk - 0.2 miles

Getting around

  • Stratford Station
    13 min walk
  • London, ON (YXU-London Intl.)
    50 min drive

Restaurants

  • Black Swan Brewing Company
    3 min walk
  • Bentley's
    4 min walk
  • Coffee Culture Cafe & Eatery
    2 min walk
  • Gilly's Pubhouse
    2 min walk
  • Balzac's Coffee
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:30 AM to 10:00 AM for a fee: CAD 25 for adults and CAD 10 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Reception is closed Sundays in the winter.

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CAD 25 for adults and CAD 10 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Frequently asked questions

Is The Windsor Hotel by Hoco Hotels Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CAD 20 per night.

What time is check-in at The Windsor Hotel by Hoco Hotels Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Windsor Hotel by Hoco Hotels Collection?

Check-out is at 11 AM. Late check-out is available for CAD 50.

Where is The Windsor Hotel by Hoco Hotels Collection located?

Situated in the entertainment district, this hotel is steps from Stratford City Hall, Avon Theatre, and Studio Theatre. Avon River and Festival Theatre are also within 1 mi (2 km). Stratford Station is 13 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Windsor Hotel by Hoco Hotels Collection Reviews

7.8

Good

8.8

Cleanliness

7.2

Amenities

8.8

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 161 out of 453 reviews
Rating 8 - Good. 148 out of 453 reviews
Rating 6 - Okay. 74 out of 453 reviews
Rating 4 - Poor. 53 out of 453 reviews
Rating 2 - Terrible. 17 out of 453 reviews

Reviews

Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly staff. Clean rooms and good beds. It was a good stay.
Stayed 2 nights in Jun 2026
Verified

6/10 Okay

thom

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to theatres, park and shops. Paid parking and not the greatest view as it is an old hotel and downtown but still enjoyed my stay.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious. Loved the extra seating area with the couch & tv, which had Roku & a lot of viewing options. Also liked that the smaller bed had a wall which separated it from the tv area. Shower was very nice and the staff was very helpful and friendly. Location is excellent, walking distance to the Avon and lots of restaurants and shops.
Stayed 4 nights in Jun 2026
Verified

8/10 Good

Syed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes breakfast items were fresh and excellent customer service. Airconditioning were perfect too.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautifully decorated hotel. Vintage floors. European decor. Prime location. Close to shops, restaurants , and the theatres are all within a walking distance of the hotel The food at Casa Restaurant on site is delicious. The staff are hospitable. Lovely spacious rooms. We will return. Thanks for a great stay.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great you could walk to restaurants and even the Festival theater. The hotel was old, but I’ll refurbished. It was quiet and we had a very pleasant day.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Jeffrey

Friendly staff and clean room!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and very pleasant. Be sure to book parking well in advance. As so often in beautiful small towns, parking is at a premium - not a lot of overnight spaces anywhere.
Stayed 1 night in May 2026
Verified

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old antique feel. But clean rooms and very quiet in spite of the old architecture. Friendly staff. Great location for festival goers and within walking distance of local shops and restaurants. Not much in the way of amenities but has a lot of charm.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room because it had a large area sitting area with the TV and dining table with 4 chairs with a small fridge and kettle/nespresso machine. This area is separated from sleeping area and bathroom which was very spacious. Great bedding for a comfortable bed were a nice touch. The restaurant downstairs was a great addition.. The staff were very professional and helpful to accommodating my requests.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities
This is a clean property kept with pride. This is also an old building with old building charms. Maintenance must work hard to keep this hotel running well. I would suggest to the hotel to offer a parking shuttle when people need to park offsite.
Stayed 1 night in May 2026
Verified

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking spots are limited (and cost $20/day), but a short 6-7 minute walk away is the civic Cooper Lot which is free. The Avon Theatre is only two minutes away, and the Festival Theatre is perhaps 15-20 minutes away. Nicely located.
Stayed 1 night in May 2026
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet, clean and once the renovations are fully completed, will serve the guests well.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Bathroom was tiny. Walking shower was, nice and large but you couldn't get 2 people in the bathroom without one of you standing in the shower. Fan did not work. Room was comfy but I think still under some refurbishment. No decorations on the walls but mini fridge and one side chair. Great location
Stayed 2 nights in May 2026
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, beds were very comfortable, and for the price, we felt we definitely got our moneys worth. It’s right in the heart of Stratford so an excellent location to explore. While the room was ‘cozy’, and the bathroom might be a challenge for some due to its small space, it had all that was needed for a great sleep. Would go back again!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and helpful. The suite was bright and airy but very empty. The velvet couch and chairs were very dirty with dust and hair. The beds were very comfy and clean. The curtains were too long over the air conditioner blocking the air flow so we had to use shoes to hold the curtains back. The provided soap and shampoo had unpleasant fragrance and due to the hard water were hard to wash off. There isn’t enough parking for all guests so we had to park in the free parking a few blocks away. So be prepared for a bit of walking. Overall our stay was pleasant.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities
Incredibly friendly and accommodating staff!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

connie

Liked: Cleanliness, staff & service, amenities
It was very beautiful old but modern Hotel. The room very clean. The bed was amazingly comfortable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exquisitely redone to be completely clean and sharp, but still had older (but cared-for!) floors that retained the charm of the age of the building. We arrived on the night the restaurant opened, May 2026, and it looked elegant and delicious (though we already had dinner plans elsewhere, unfortunately). The beds were comfortable, the room was bright and fresh but darkened well, and everything so clean! Our coffee maker didn't work, but we let the staff know and they replaced it. The reading nook and book library area near the stairs was beautiful!!
Stayed 1 night in May 2026
Verified

6/10 Okay

Phyllis

Liked: Staff & service
Centrally located. Skimpy breakfast. Only choices for lunch were paninis and a hamburger. After first night, housekeeping did not make up the room. No fresh towels and dirty coffee cups and glasses left. After I complained, towels, cups etc., fixed, but the bedcover was only tidied The bed underneath wasn’t made. More complaining. The second night, everything done properly.
Stayed 3 nights in May 2026
Verified

8/10 Good

chrystal

Liked: Cleanliness, amenities, property conditions & facilities
Staff were lovely, stay was good.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Cinzia

The location was excellent 10/10 The room could have been cleaner. The floor to the left side of one of the beds was sticky (maybe pop) . We also found a bottle of lotion in one of th beds.(Also dirt which seemed like it came from shoes).Which made us believe that the bed sheets weren't changed. We discovered it at 11pm and when we went down to talk to the front desk no one was there. Luckily my sister found the linen closet (so we grabbed our own sheets and made the bed) not cool over all since we paid $300 for the room. We told the front desk at check out and she apologized but didn't ask us more questions to learn more about what happened. We will take our money elsewhere if we return to Stratford.
Stayed 1 night in May 2026
Verified

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only comment would be that the bathroom is extremely small. Comfy bed, good coffee in china cups, Roku tv. 4 out of 5 stars. Would like to try one of your larger rooms next time.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Cody

Liked: Cleanliness, property conditions & facilities
Great location and solid room
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

IRA SUE

Liked: Cleanliness, amenities, property conditions & facilities
Great cozy room !!! The front desk staff were friendly and helpful
Stayed 3 nights in Dec 2025