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Mercer Hotel Downtown, BW Premier Collection

Property class: 3.5

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Photo gallery for Mercer Hotel Downtown, BW Premier Collection

A restaurant interior with a long dining table, cushioned seating, string lights, and a decorative wall. - Mercer Hotel Downtown, BW Premier Collection (Stratford)
A cozy room with a wooden table, a chair, a lamp, and a fireplace. - Mercer Hotel Downtown, BW Premier Collection (Stratford)
A hallway with framed pictures on the wall, a patterned floor, and a staircase in the background. - Mercer Hotel Downtown, BW Premier Collection (Stratford)
A modern hotel room with a glass door leading to a shower area, a small round table with a lamp, a bar area with stools, and a mirror above the sink. - Mercer Hotel Downtown, BW Premier Collection (Stratford)
A building with a sign reading "Mercer Kitchen Beer Hall Hotel". - Mercer Hotel Downtown, BW Premier Collection (Stratford)
Located close to Festival Theatre, Mercer Hotel Downtown, BW Premier Collection provides a coffee shop/cafe, a bar, and a restaurant. Guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for 2 Queen Beds, Non-Smoking, City View, No Elevator Access

A hotel room with two beds, a desk, a chair, and a wardrobe.

2 Queen Beds, Non-Smoking, City View, No Elevator Access

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

A hotel room with two beds, a desk, a chair, and a small table.

Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (No Elevator Access)

A bedroom with a large bed, two nightstands, two chairs, and framed pictures on the wall.

Standard Room, 1 King Bed, Non Smoking (No Elevator Access)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

A hotel room with two beds, a desk, a chair, and a small table.

Standard Room, 2 Queen Beds, Refrigerator, City View (No Elevator Access)

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (No Elevator Access)

A modern living room with a wooden desk, two leather chairs, a television, and a coffee station with a coffee maker, cups, and a kettle.

Standard Room, 1 King Bed, Non Smoking (No Elevator Access)

9.0 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace (No Elevator Access)

A modern hotel room with a large bed, two bedside lamps, and abstract art on the walls.

Standard Room, 1 King Bed, Non Smoking, Fireplace (No Elevator Access)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking (No Elevator Access;Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Stratford City Centre, a neighborhood in Stratford, Mercer Hotel Downtown, BW Premier Collection is in a shopping district and near a train station. Shakespearean Gardens and Canadian Baseball Hall of Fame and Museum are local attractions and those in the mood for shopping can visit Stratford Farmers Market and McCully's Hill Farm. Visit our Stratford travel guide
Map
104 Ontario Street, Stratford, ON, N5A 3H2

What's nearby

  • A historic building with a modern extension by a calm river.
    Avon Theatre
    5 min walk - 0.3 miles
  • A pianist performing on a grand piano in a dimly lit concert hall with an audience in the background.
    Festival Theatre
    15 min walk - 0.8 miles
  • Stratford City Hall
    3 min walk - 0.2 miles
  • Stratford-Perth Museum
    5 min walk - 0.3 miles
  • Tom Patterson Theatre
    5 min walk - 0.3 miles

Getting around

  • Stratford Station
    14 min walk
  • London, ON (YXU-London Intl.)
    49 min drive

Restaurants

  • Black Swan Brewing Company
    5 min walk
  • Coffee Culture Cafe & Eatery
    3 min walk
  • Mercer Kitchen | Beer Hall
    1 min walk
  • Gilly's Pubhouse
    4 min walk
  • Jenn And Larry's Brittle And Shakes
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 17 per night)
  • Limited onsite self parking

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; CAD 9 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Mercer Hall

Family friendly

  • Mini-fridge

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Early check-in subject to availability

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

Late check-out fee: CAD 29.99

Express check-out available

Special check-in instructions

The front desk is open daily from noon - 10:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of CAD 50.00 per accommodation, per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CAD 49.99 per stay

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 9 to 15 per person
  • Uncovered self parking fee: CAD 17.00 per night
  • Pet fee: CAD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: CAD 29.99 (subject to availability)
  • Rollaway bed fee: CAD 49.99 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

We should mention

This property does not have elevators

Frequently asked questions

Is Mercer Hotel Downtown, BW Premier Collection pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CAD 50.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for CAD 17.00 per night. Limited spots are available.

What time is check-in at Mercer Hotel Downtown, BW Premier Collection?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Mercer Hotel Downtown, BW Premier Collection?

Check-out is at 11:00 AM. Late check-out is available for CAD 29.99 (subject to availability).

Where is Mercer Hotel Downtown, BW Premier Collection located?

Located in Stratford City Centre, this hotel is within 1 mi (2 km) of Stratford City Hall and Festival Theatre. Shakespearean Gardens and Avon Theatre are also within 5 minutes. Stratford Station is 14 minutes by foot.

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Reviews

Mercer Hotel Downtown, BW Premier Collection Reviews

9.0

Wonderful

9.2

Cleanliness

9.4

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 430 out of 767 reviews
Rating 8 - Good. 263 out of 767 reviews
Rating 6 - Okay. 51 out of 767 reviews
Rating 4 - Poor. 18 out of 767 reviews
Rating 2 - Terrible. 5 out of 767 reviews

Reviews

Verified review

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant below and central to everything
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance to most downtown attractions. The staff were very welcoming and the restaurant had a wonderful selection. It was also incredible that they stocked the rooms with local food items to purchase from the minibar.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Giuseppina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for walking around the town , everything near by. The rooms were very well equipped and comfortable. The restaurant downstairs was absolutely amazing. We will definitely be back. Thank you for a great experience. Giuseppina
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in town, clean modern room, comfy bed, nice bathroom.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercer hotel is located right downtown. The room was surprisingly spacious and very clean. The bed was very comfortable too! The restaurant attached to the hotel has a lovely patio with great food and drinks. I would definitely stay here again!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very amiable staff, lovely room with comfortable beds, easy to park in their lot.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
An adequate hotel with limited service. The lack of an elevator makes your comings and goings somewhat of an exercise. The staff was friendly but the decor is rather gloomy.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our 1 night stay on the 2nd floor at the Mercer Hotel. The staff was very courteous and helpful, the room was very clean and the king bed was very comfortable. We heard the occasional noise from the room above us and the muted hum of the air conditioning units on the roof but it wasn't a problem for us. The location was very convenient for walking to all the theatres and for shopping. And the Mercer restaurant food is great!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a clean, updated room in a great location in Stratford. We walked everywhere for the couple days we stayed there. The staff were all VERY friendly and helpful. Mercer also has a great restaurant as part of the hotel. The hotel is “boutique” type with 14 rooms above the restaurant. The only thing that keeps us from giving it 5 stars is the access to the hotel is quirky and only accessible with stairs. You have to carry your bags through a winding set of stairs and hallways to get to your room. All that said we would definitely stay here again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities
Staff were friendly, room was really nice and a great location right on the Main Street in pretty Stratford!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Darcy

Liked: Cleanliness, amenities, property conditions & facilities
Great spot! Excellent location, the bar & restaurant on the ground floor is great, room was comfortable, and staff were friendly!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

JULIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was the most comfortable I ever slept on. A elevator would have been usefull.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is super and proce us reasonable.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Sohee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently situated with lots of interesting shops and good restaurants close by. If you're looking for a quiet room, ask for one that faces the river. If not available, ear plugs are suggested.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Prerana

Liked: Cleanliness, amenities, property conditions & facilities
Big spacious clean rooms.close to train station.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Phianna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms , excellent restaurant downstairs. They have over night parking behind the hotel but you have to pay. There is no elevator to get to your room — only stairs.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Pat

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, cozy bed, quiet room
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Cherie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and dining was amazing. Staff was very helpful and friendly. Enjoyed our stay very much
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Great room and location.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Lyn

Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, the food was fantastic and the staff were very friendly and helpful. Can’t wait to go back!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

margaret

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and cozy, comfy bed.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, nice room.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing! Friendly and ready to help. Food at the restaurant was also amazing! Rooms were clean and updated. Be aware no elevator so stairs could be an issue but it wasn’t for us
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, no complaints
Stayed 2 nights in Mar 2026