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Crown Hotel Stone

3.0 star property
Hotel with free parking, in the vicinity of Trentham Gardens

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Photo gallery for Crown Hotel Stone

Lounge
Executive Twin Room, 2 Twin Beds, Annex Building | Frette Italian sheets, premium bedding, pillowtop beds, desk
Interior detail
Daily continental breakfast (GBP 6.95 per person)
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Family Quadruple Room, 1 Bedroom

Frette Italian sheets, premium bedding, pillowtop beds, desk

Family Quadruple Room, 1 Bedroom

Highlights

Heating
Smart TV
Pillow menu
Premium bedding
Pillowtop bed
Frette Italian linens
Private bathroom
Hair dryer
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite

Grand Suite | Frette Italian sheets, premium bedding, pillowtop beds, desk

Grand Suite

Highlights

Heating
Smart TV
Pillow menu
Pillowtop bed
Premium bedding
Separate bedroom
Frette Italian linens
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Double Room, 1 King Bed, Annex Building

Executive Double Room, 1 King Bed, Annex Building | Frette Italian sheets, premium bedding, pillowtop beds, desk

Executive Double Room, 1 King Bed, Annex Building

Highlights

Heating
Smart TV
Pillow menu
Premium bedding
Pillowtop bed
Frette Italian linens
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Frette Italian sheets, premium bedding, pillowtop beds, desk

Deluxe Double Room

Highlights

Heating
Smart TV
Pillow menu
Premium bedding
Pillowtop bed
Frette Italian linens
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room, 2 Twin Beds, Annex Building

Executive Twin Room, 2 Twin Beds, Annex Building | Frette Italian sheets, premium bedding, pillowtop beds, desk

Executive Twin Room, 2 Twin Beds, Annex Building

Highlights

Heating
Smart TV
Pillow menu
Premium bedding
Pillowtop bed
Frette Italian linens
Private bathroom
Hair dryer
  • City view
  • Sleeps 2
  • 2 Twin Beds

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Front of property

Stone House Hotel

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  • Parking included
  • Free WiFi
  • Restaurant
8.2 out of 10, Very Good, 860 reviews
Stone House Hotel

About the neighborhood

Map
38 High Street, Stone, England, ST15 8AS

What's nearby

  • Trentham Monkey Forest - 7 min drive - 4.3 miles
  • Trentham Gardens - 7 min drive - 4.3 miles
  • World of Wedgwood - 8 min drive - 4.6 miles
  • Fenton Manor Sports Complex - 13 min drive - 9.0 miles
  • Alton Towers - 24 min drive - 16.2 miles

Getting around

  • Stone Station - 11 min walk
  • East Midlands Airport (EMA) - 64 min drive

Restaurants

  • ‪The Royal Exchange - ‬4 min walk
  • ‪BEAR Stone - ‬1 min walk
  • ‪Subway - ‬1 min walk
  • ‪The Poste of Stone - ‬2 min walk
  • ‪Subway - ‬14 min walk

About this property

Crown Hotel Stone

Hotel near Trentham Monkey Forest
Located close to World of Wedgwood and Trentham Gardens, Crown Hotel Stone provides a coffee shop/cafe, a fireplace in the lobby, and a bar. The on-site restaurant, Hollands Restaurant, offers lunch and dinner. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Continental breakfast (surcharge), coffee/tea in the lobby, and smoke-free premises
  • A banquet hall, wedding services, and a 24-hour front desk
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Crown Hotel Stone boast comforts such as premium bedding and pillow menus, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Frette Italian sheets and pillowtop mattresses
  • Bathrooms with showers and free toiletries
  • 32-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, LED light bulbs, and electric kettles

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: GBP 6.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Crown Cafe
  • Hollands Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 6.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have elevators

Property is also known as

Crown Stone
Crown Hotel Stone Hotel
Crown Hotel Stone Stone
Crown Hotel Stone Hotel Stone
Crown Hotel Stone Staffordshire

Frequently asked questions

Is Crown Hotel Stone pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crown Hotel Stone?

Self parking is free at this property.

What time is check-in at Crown Hotel Stone?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Crown Hotel Stone?

Check-out is at 11:00 AM.

Where is Crown Hotel Stone located?

Situated in Stone, this hotel is within 6 mi (10 km) of Trentham Gardens, Trentham Monkey Forest, and World of Wedgwood. Royal Stoke University Hospital and Fenton Manor Sports Complex are also within 9 mi (15 km). Stone Station is 11 minutes by foot.

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Crown Hotel Stone Reviews

Reviews

6.6
Rating 10 - Excellent. 15 out of 55 reviews
Rating 8 - Good. 9 out of 55 reviews
Rating 6 - Okay. 16 out of 55 reviews
Rating 4 - Poor. 7 out of 55 reviews
Rating 2 - Terrible. 8 out of 55 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Amenities
Had a fantastic stay will be staying again
Stayed 1 night in Mar 2025

10/10 Excellent

Ieuan

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round
Stayed 1 night in Feb 2025

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place needs work, but the wonderful staff are committed to bringing it back to its former glory. I can't speak highly enough of the staff.
Stayed 1 night in Feb 2025

8/10 Good

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Jan 2025

10/10 Excellent

Morning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic property.
Stayed 1 night in May 2024

8/10 Good

Wayne

Liked: Property conditions & facilities
Great price and location central to everything staff polite and friendly.
Stayed 1 night in May 2024

8/10 Good

R

Liked: Cleanliness, staff & service
Staff were helpful and friendly, beds comfortable food in info-Chinese restaurant within hotel was fantastic. Downside, toilet roll holder was hanging off, shower was too hot to use and TV not working.
Stayed 2 nights in Sep 2024

6/10 Okay

Cheryl

Liked: Property conditions & facilities, room comfort
Good room for an overnight stay, i wouldn’t want to stay in it any longer than that as the window looked out onto a brick wall. Average room, comfortable and clean
Stayed 1 night in Sep 2024

10/10 Excellent

Morning

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unique hotel with historic features in the lovely canal town of Stone. Hotel central to activities and sights in town. Has a great Indian restaurant on ground floor and other good restaurants close by. No elevator but staff helpful with luggage. I would stay here again.
Stayed 1 night in May 2024

8/10 Good

Chris

Liked: Cleanliness, room comfort

2 night stay

Hotel in process of refurbishment
Stayed 2 nights in Oct 2023

6/10 Okay

Kimberley

Disliked: Property conditions & facilities, room comfort

Would never stay again.

Lights and hair dryer didnt work. Reported to staff, wss told they would look into it and they never did. Bed was uncomfortable, the sofa bed was comfier. The shower tray was dirty, hair in the bath. If you have a young child and use a pram avoid as there is no lift to get upstairs.
Stayed 2 nights in Oct 2024

8/10 Good

Jacqueline Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room given was quite awful we were then given a room each (2sisters) and they were lovely recently refurbished staff were all very friendly and helpful
Stayed 2 nights in Dec 2023

8/10 Good

Colin

Liked: Cleanliness, staff & service
We booked the hotel for attending a wedding nearby. The hotel restaurant was an Indian, which would have been perfect for me, but unfortunately did not suit my wife. However, Stone is a really nice town, with plenty of alternative choices to dine. The staff were really friendly and helpful, and setting up for our un-booked breakfast was nice of them. It was a perfect location for us, right in the centre of town, with ample (free) parking.
Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveler

ok for a quick stop over

on check in they took £20 pre-authorisation off my credit card, everywhere else i stay no money is taken, await to see if it is refunded, Car park authorisation is in place which was an issue for some in previous reviews. Food in restaurant was good. Room was tidy, shower was pretty useless.
Stayed 1 night in Jun 2024

6/10 Okay

Ian

Disliked: Amenities, property conditions & facilities
No breakfast available at 0700. No staff to check out at 0730. Did not answer both phone numbers.
Stayed 1 night in Aug 2024

2/10 Terrible

Lesley

Disliked: Cleanliness, staff & service, property conditions & facilities
Never even stayed just drove straight home

4/10 Poor

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room size and bed very good. Issues with the shower flooding the bathroom. Old fashioned shower fitting that was difficult to control. Hot water system very noisy and varying temperature
Stayed 2 nights in Apr 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Horrible place

Horrible, after entering the accommodation area through the broken glass windows i got to my room and open the curtains to a view that looked like a tip with rubbish everywhere.
Stayed 1 night in Oct 2023

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this poirly managed sh@thole!

You had to provide your own login details for the TV (Netflix, ITVX etc) if you wanted to watch. There was no Internet connectivity to access the TV or social media, email etc. A £20.00 damage depisit was taken & will not be returned until after 5-10 working days & im actually surprised if they will be able to distinguish if i or previous guests have caused any damage. The decorations & bed were brand new - in the 1970s. No hot water for a shower. Needi continue?
Stayed 1 night in Jul 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a fairly rainy ,cold day and we put the heating on in the room to warm it up. We went out to my mothers 80th birthday (so not a late one and when we came back the heating was none existent we shivered under the bed linen and froze? we could not take a shower in the morning as it was so cold. A shame really as we had seen some bad reviews on cleanliness but htis was not our problem.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hindsight is a wonderful thing

Unfortunately we booked a Deluxe Double Room with City View… Deluxe? Room was in a chalet place in car park, thin walls and no hot water… even after running tap for over 10 minutes… receptionist said it takes a long time for boiler to work…? City View.. was a brick wall outside window. Beware… make sure you check all details prior to booking before confirmation and payment. Appeared to be no interest in resolving any of the issues?
Stayed 1 night in Mar 2024

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

The crown

Arrived check in fine but asked for £20 deposit on my credit card in case of damage was not happy with this One guest who had checked in was complaining about substandard showers View from bedroom was a brick wall with a alley which was not secured so not happy to leave the window open because I was on the ground floor Could not get television working The room was clean but I booked a executive deluxe room which by the photos was in the main hotel But I was put in the annex in a delux room The main hotel looks like it is being refurbished with a lot of building materials about Would not stay again
Stayed 1 night in Sep 2023

2/10 Terrible

Ian

Disliked: Cleanliness, amenities, property conditions & facilities
Had to move rooms as the carpet was filthy. The ‘refurbished’ room had such a noisy fan that we couldn’t use the bathroom light, had no TV channels, we had to log into our own players, locks were broken but worst of all the shower was hardly usable. So overpriced for a truly awful stay. Management just didn’t get it and offered a maintenance man to fix the problems. Surely it shouldn’t be like this in the first place. Absolutely flabbergasted at the management response. A terrible double room for £95. I wouldn’t use ever again
Stayed 1 night in Aug 2023

6/10 Okay

Nick

Liked: Cleanliness
Ok, here's what was a beautiful Georgian hotel with the front registered as a listed building. No one has done any maintenance work on the front. There are cracks in mortar and one cracked window. There is still what looks like bin liners holding the roof on. And that has been like that for years. Now under another management, they ate least have some beers on tap and lemons behind the bar. which they didn't have a few years ago. I actually went out and bought them some lemons one year. The website says the rooms have been refurbished. Hmmm. I had a broken light switch. A toilet that I had to take apart to fix the flush system. Shower taps I could hardly turn one off or regulate the temperature. In one corridor, a door marked "PRIVATE" had been kicked in and was hanging off its hinges. Some one could at least have shut it and hidden the line store. "Each room is meticulously designed to provide a neat and inviting ambiance." My room was clean and the bed was comfortable. There was a long and interesting menu but none of it available at lunchtime. It's in a great position, right on the High Street but it is slowly falling to bits. It needs a ton of money spending on and I doubt anyone ever will spend that money. It's one thing tidying up the rooms a bit the reputation is becoming a bit of a joke.
Stayed 1 night in Oct 2024

4/10 Poor

Alice

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed three weekdays here in a separate building from the old, charming looking place they picture. Basically it was terrible. The door to the room had a key pad with exposed batteries and wiring, although we had an actual key to open the door. The rooms did not have actual number plates on the doors, just hand-written numbers on stickers. The bed was hard, the traffic outside was noisy. The bathroom was a joke. No towel bars, no place to put your clothes or toiletries while taking a shower, not even a hook on the back of the door. Shower was so small that if you dropped anything you had trouble picking it up, plus there was nowhere within the shower to place your soap, shampoo, etc. took forever to get slightly warm water. The room was hot but they were able to provide a fan, though it was completely dust covered. Out in the hall, under the stairs to the second floor, was a pile of scrap wood. Ok, so then outside the building they had dug up a pipe and there were piles of lumber, bags of sand or something, the “ballroom” was filled with paint cans. As you enter the back of the main hotel building to go to the front desk there was a strong odor of some kind of solvent, who knows why? We were there for three weekdays and no one was doing any “refurbishing”. The two good qualities were that is was a convenient location to the heart of town, and the receptionist, Florence, was exceedingly gracious and personable.
Stayed 3 nights in Sep 2023