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Tollgate Hotel

2.0 star property

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Photo gallery for Tollgate Hotel

A neatly made bed with white linens and pillows, two bedside tables, a wooden headboard, and two wall-mounted light fixtures. - Tollgate Hotel (Stoke-on-Trent)
A multi-story brick building with a parking lot in front. - Tollgate Hotel (Stoke-on-Trent)
A bathroom with a toilet, sink, and bathtub. - Tollgate Hotel (Stoke-on-Trent)
A sign for a tollgate hotel & leisure with a parking area in front. - Tollgate Hotel (Stoke-on-Trent)
A large, open grassy field with a fence, benches, and a few people. - Tollgate Hotel (Stoke-on-Trent)
Tollgate Hotel provides amenities like a hair salon and a gym. Stay connected with free in-room WiFi.

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free WiFi
  • Gym
  • Business services
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Double Room

A hotel room with a bed, a desk with a chair, a wardrobe, a television, and a painting on the wall.

Deluxe Double Room

  • Park view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Twin Room

A neatly made bed with white linens, a window with sheer curtains, and a wall-mounted lamp.

Deluxe Twin Room

  • Park view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room

A bathroom with a toilet, sink, and bathtub.

Family Room

  • Park view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Stoke-on-Trent, Tollgate Hotel is in a regional park. Little Moreton Hall and Ford Green Hall are local landmarks, and some of the area's activities can be experienced at Cineworld Stoke-on-Trent and Hartland House Spa. Alton Towers and Hide And Speak Maze are also worth visiting. Visit our Stoke-on-Trent travel guide
Map
Tollgate Hotel & Leisure, Ripon Road, Stoke-on-Trent, England, ST3 3BS

What's nearby

  • A formal garden with a gravel pathway, ornate columns, and classical architecture.
    Trentham Gardens
    10 min drive - 4.4 miles
  • A monkey sitting on grass.
    Trentham Monkey Forest
    11 min drive - 5.6 miles
  • A roller coaster with multiple cars in motion against a clear blue sky.
    Alton Towers
    38 min drive - 18.1 miles
  • Longton Park
    10 min walk - 0.6 miles
  • Waterworld
    16 min drive - 6.3 miles

Getting around

  • Longton Station
    7 min drive
  • Manchester Airport (MAN)
    59 min drive

Restaurants

  • Hem Heath
    17 min walk
  • McDonald's
    5 min drive
  • Bod
    3 min drive
  • The Coffee House
    4 min drive
  • Toby Carvery
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Late check-in fee: GBP 10 for check-in between 11:30 PM and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-in fee: GBP 10 for check-in between 11:30 PM and 4:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Tollgate Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Tollgate Hotel?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM. Late check-in is available from 11:30 PM– 4:00 AM for a fee of GBP 10.

What time is check-out at Tollgate Hotel?

Check-out is at 10:00 AM.

Where is Tollgate Hotel located?

Situated in a regional park, this hotel is 0.6 mi (0.9 km) from Longton Park and within 3 mi (5 km) of Gladstone Pottery Museum and World of Wedgwood. Bet365 Stadium and Awesome Walls, Stoke on Trent are also within 3 mi (5 km).

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Reviews

Tollgate Hotel Reviews

6.0

6.6

Cleanliness

5.6

Amenities

7.6

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 3 out of 37 reviews
Rating 8 - Good. 11 out of 37 reviews
Rating 6 - Okay. 12 out of 37 reviews
Rating 4 - Poor. 5 out of 37 reviews
Rating 2 - Terrible. 6 out of 37 reviews

Reviews

Verified review

6/10 Okay

Deb

Disliked: Amenities, property conditions & facilities
This property is quite run down and seriously needs some money spent on it. Free parking was a bonus and location was good for the things we wanted
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy for my needs, lovely comfy bed, very pleasant staff
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

John

Liked: Cleanliness
Disliked: Amenities
Great low price. The rooms are dated and in need of renovation, but they are clean
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Joanne

Liked: Cleanliness, amenities
The location was c
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities

You get what you pay for

Never returning. Window catch screws hanging out. Mould in 3 places in bathroom. Dirt in bottom of wardrobe. When I checked in guy was talking to someone through ear buds. Slapped a card machine in my face no how much I was to pay. 2 big flats across the road were broken into. Food down the road by Aldi very nice.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a budget hotel and extremely good value for the low price I paid. Some very good points... Room fairly spacious, warm radiator, lots of hot water, safe place to park the car, pretty central as just off the M6, unlimited supply of coffee tea milk and sugar, easy to operate small TV adequate size for the room, bed very comfortable . The staff were very helpful and efficient. Negative points are few but relate to bathroom in particular. Needed a good clean in some areas and older fittings were a bit 'creaky' but nothing a touch of WD 40 wouldn't put right. Perhaps newer tiling and regrouting in the shower but plenty of hot water any time. As I was pleased overall with my stay, I mentioned these points to receptionist as I checked out so that they might be rectified to prevent other guests downgrading the whole experience because of a few faults. People can be mean. I would recommend this hotel on being a great price for good facilities.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service
Real easy freindly check in. Rooms are clean and adequately appointed. It was a spacious double room, with generous size bathroom with bath tub. Its nice to have iron, ironing board, trouser press, hairdryer and fan. Unfortunately the pillows are a bit inadequate. Provided with 3 very flat, very warn pillows for a double room for two people. We put up with this as it'd been a long day and couldn't be bothered to go to reception. Im sure they would have sorted thisbout if we'd asked. Also the shower (which mixer looks to have been recently replaced) was very temperamental. Basically a lot of fiddling to get a usable temperature, the finest adjustment being either very cold or scolding hot. Overall for a 2 star hotel at the price we paid a reasonable stay and somewhere we would stay again for affordable hassle free accommodation.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Phil

Liked: Cleanliness, staff & service, amenities
I rate this 3* But the staff were excellent 5*
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good :0)
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Elijah

Liked: Staff & service, property conditions & facilities
If you're looking for a standard, inexpensive room so that you can explore then this is the place!
Stayed 2 nights in Oct 2025
Verified review

4/10 Poor

Ashley

Disliked: Staff & service, amenities, property conditions & facilities
Very basic, in urgent need of renovation, room above was playing loud music till past midnight, no staff to be found in the evening or at checkout, had to leave keys on desk.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, amenities
Spotless and good reception.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Kerry

Disliked: Amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Ayesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Russell

Disliked: Amenities
No food available on site,no cameras switched on for car park safety,crack in bathroom sink with units tired . All furniture tired and old. Tv we’re old and small.coat hangers missing and damaged. Very noisy residents made it hard to sleep
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
n/a
Stayed 2 nights in Nov 2025
Verified review

2/10 Terrible

Barry

Disliked: Cleanliness, amenities, property conditions & facilities
Had I read the reviews I would have stayed away from this place. It's very out dated, and not very pleasant. From the unclean rooms and very out dated decor. To the residents who must live in the other hotel room full time. This place definitely is the worst hotel I have stayed in. Luckily for us it was just a quick sleep stop but now wish I carried on driving home the extra 3 hours. Also they don't have a bar and restaurant so do no expect food and drink to make you stay that bit less horrendous.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Jan

Liked: Staff & service, room comfort
Disliked: Cleanliness

Could have been better

Black mould around the bath. Inadequate heating, the radiators didn’t switch on and made the room quite cold. My room tv arial was broken, however the receptionist was very helpful and sourced me another arial cable from another room.
Stayed 1 night in Oct 2025
Verified review

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Bathroom had mould over the ceiling it was disgusting. Broken plug sockets. I paid £90 for 1 night and it truly was disgusting.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Terry

Disliked: Cleanliness, amenities, property conditions & facilities
The building is run down the hotel had semi permanent residents who looked like they were waiting for interviews with the government for residency in this country also families who must be waiting for social housing cars were being repaired on the carpark area kids running riot it seems more like a block of unloved flats. We didn't get out of the car couldn't see any signs for reception my partner was completely disheartened by the sight before her and was adamant that she would not stay there we had to find another hotel very disappointed by tollgate hotel in stoke why are Expedia are advertising this place....not happy at all!!!
Stayed 1 night in Sep 2025
Verified review

6/10 Okay

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs a serious overhaul looking very dated in decoration. Old wall paper on the walls with marking on the paper , carpets need a refresh , small tv which needs to be replaced with a new tv on the wall. Bathroom shower worked but needs a new shower as i couldnt properly turn the shower off after use. Minamul tea facilities in room. Veru poor standard of accommodation but it was quite cheap hotel . Think i will book a different hotel next time
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Alan

Disliked: Cleanliness, property conditions & facilities, room comfort
This used to be a nice place to stay, however now its nothing but a lodging for immigrants and single mothers with kids that need housing. Kids running around until approximately 02.00 so if you want a good nights sleep then forget it. Hotel rooms need a good clean and overhaul. No lock on bathroom door so left to swing in the breeze. No window stay on the bathroom window so had to prop open with a shower gell. Toilet seat and lid very loose and sliding plus toilet roll holder fell out of the wall when unravelling toilet roll.Room itself had greasy headmarks on the opening windows, stains running down the wall that haven't been wiped away and above the headboard was a dirty wall where people have sat up on the bed with dirty or greasy hair. Door to room had wooden panels with at least 3 having cracks in them upto about 5 mil wide. There used to be a bar..... no longer there and no breakfast offered as the restaurant has been closed down. Had it not been the night before fathers day and letting my Dad down we would of quite happily drove the 120 miles back home. There were no rooms available in any other local hotels including Premier, Travelodge and Holiday inns so all in all not a good experience..... These conditions may be ok for people needing social housing funded by the tax payer but not paying guests stuck in the odd room between these people living there
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Sonita

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff not available to reception
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Maxine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed and the linen were clean. The whole property is run down and needs updating, it’s all very tired. The bathroom could be so much cleaner if someone cared enough to remove the limescale build up and graffiti.
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Andrew

Stayed 2 nights in Jun 2026