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The Upper House

Property class: 4

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Photo gallery for The Upper House

A cozy room with a fireplace, leather sofas, and a plaid carpet. - The Upper House (Stoke-on-Trent)
A garden with a conservatory, trees, and a building with a green roof. - The Upper House (Stoke-on-Trent)
A large, rectangular brick building surrounded by dense trees, with a paved driveway and a small garden area in front. - The Upper House (Stoke-on-Trent)
A grand staircase with a chandelier, a dining area with a table and chairs, and a carpeted floor. - The Upper House (Stoke-on-Trent)
An outdoor patio with wicker furniture and large umbrellas. - The Upper House (Stoke-on-Trent)
Located close to World of Wedgwood and Trentham Monkey Forest, The Upper House provides free cooked-to-order breakfast, a terrace, and a garden. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Twin Room

A hotel room with two beds, a television, a desk, and a door.

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Single Room

A hotel room with a bed, a chair, a desk with a lamp, a television, a window with curtains, and a ceiling light fixture.

Executive Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Double Room

A hotel room with a large bed, a desk with a computer, a TV, and a view of the outdoors.

Standard Double Room

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Double or Twin Room

A hotel room with a large bed, a bedside table with a lamp, a chair, a desk with a mirror, and a window with curtains.

Executive Double or Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Executive Double Room

A bedroom with floral wallpaper, a bed with a green blanket, bedside lamps, a nightstand, and a mirror.

Executive Double Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Luxury Suite

A bedroom with a large bed, a chair, a nightstand, and a window with curtains.

Luxury Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

A hotel room with two beds, a chandelier, a mirror, and a desk with a lamp.

Family Room

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Classic Triple Room

A hotel room with a bed, a sofa, a small table with a remote control, a lamp, and a door leading to another room.

Classic Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Double Room, Balcony

A conservatory with a glass roof, a brick balcony, and a view of a residential street with cars and trees.

Double Room, Balcony

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a nightstand, a lamp, a chair, and a desk with a lamp.

Standard Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Single Room

A bedroom with a bed, a chair, a desk with a computer, a lamp, a ceiling light fixture, a window with curtains, and a picture on the wall.

Executive Single Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

About the neighborhood

Located in Stoke-on-Trent, The Upper House is in a rural area. World of Wedgwood and Regent Theatre are cultural highlights, and some of the area's popular attractions include Trentham Monkey Forest and Waterworld. Looking to enjoy an event or a game while in town? See what's going on at Fenton Manor Sports Complex. Visit our Stoke-on-Trent travel guide
Map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE

What's nearby

  • A museum exhibit with white floral arrangements, porcelain tea sets, and decorative vases.
    World of Wedgwood
    5 min drive - 1.5 miles
  • A formal garden with a gravel pathway, ornate columns, and classical architecture.
    Trentham Gardens
    6 min drive - 2.9 miles
  • A monkey sitting on grass.
    Trentham Monkey Forest
    7 min drive - 2.9 miles
  • Longton Park
    9 min drive - 3.8 miles
  • bet365 Stadium
    13 min drive - 6.8 miles

Getting around

  • Blythe Bridge Station
    15 min drive
  • Manchester Airport (MAN)
    59 min drive

Restaurants

  • Cadwaladers
    10 min drive
  • Hem Heath
    7 min drive
  • Trentham Craft Bar
    8 min drive
  • Poste of Stone (Wetherspoon)
    7 min drive
  • Proven Pizzaria
    7 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Is The Upper House pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Upper House?

Check-in start time: 3:00 PM; Check-in end time: 5 AM. Early check-in is available for a fee of GBP 20.00 (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Upper House?

Check-out is at 11 AM.

Where is The Upper House located?

Situated in a rural location, this hotel is within 3 mi (5 km) of World of Wedgwood, Trentham Monkey Forest, and Trentham Gardens. Fenton Manor Sports Complex and Royal Stoke University Hospital are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Upper House Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 266 out of 363 reviews
Rating 8 - Good. 80 out of 363 reviews
Rating 6 - Okay. 12 out of 363 reviews
Rating 4 - Poor. 3 out of 363 reviews
Rating 2 - Terrible. 2 out of 363 reviews

Reviews

Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel set in beautiful surroundings, food was fantastic, room was comfortable, staff were friendly and welcoming.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location and grounds. Very helpful staff. Good food.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. The staff were friendly, and the rooms were clean. Would stay here again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Beautiful grounds
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliantly located for visiting the potteries! Breakfasts were fantastic and highly recommend an evening meal as well
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice breakfast, friendly staff (and cat!) and easy parking
Stayed 1 night in Apr 2026
Verified review

8/10 Good

samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, loads of parking and apparently nice walks which we didn’t have time to explore.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Sheila

Liked: Cleanliness, amenities, property conditions & facilities
We love the Upper House and look forward to every visit. Our room with dual aspect at the front of the house was lovely, comfortable, and spotless. The fan was a welcome addition to the room considering the heat that week. Breakfast was very good, a good selection of options on the menu and laid out on the tables. The food at dinner wasn't quite up to their usual standard which was a little disappointing considering the high cost per meal. Plenty of available parking. A wedding was celebrated one night, but we couldn't hear any noise once we were inside our room. We enjoyed our after-dinner walk around the beautiful grounds and admired the view. Overall, a very pleasant stay - we will be back!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room with private balcony. Food was exceptional. All staff were so friendly. One of the loveliest hotels I’ve stayed in. Will definitely be back very soon!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Nathanael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained. Staff were amazing.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly. Tasty comfortable.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful grounds, the staff were very friendly and helpful wish i could of stayed longer to walkvthe grounds, the food in the restaurant was exceptional
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet hotel, We had a problem with our room but the very nice man on reception swapped rooms for us and so our stay was a good one. Lovely gardens, friendly staff. Thank you
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Amazing location
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, friendly staff. Great, peaceful location
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Keith

Liked: Cleanliness, amenities, property conditions & facilities
Staff were all clearly enjoying their work and this came through in a friendly, open and helpful way
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were amazing, location was great and the house was very charming.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Marlene

Liked: Cleanliness, property conditions & facilities
The room was very clean , staff were very friendly. Only disappointment was total lack of drawers and very little wardrobe space. Geared more to 1-2 night stays and we were there for 6. Great food and really lovely setting
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Paul

Liked: Amenities
Stunning location, great staff and very much recommended
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, nice staff and lovely food In a beautiful location.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel well presented in all area's. Staff very friendly and helpful. Ample parking in front of hotel
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Victor Luc

Liked: Cleanliness, amenities, property conditions & facilities
Spotless and very courteous!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Room was very clean, the staff were very friendly and helpful and we loved the 2 hitel cats. Breakfast was realy good and. Omprehensive.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities
was greeted by the hotel cat with a little bell ring. Staff very nice and helpful. room was warm and comfortable. The food was excellent had the game pie and tomato soup very nice. Happy to stop again next time in the area.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking outside the hotel. The staff are always friendly and helpful. The breakfast is varied both buffet and menu. The whole hotel is very clean.
Stayed 1 night in Nov 2025