Steinfeld Vacations

The rooms were great and very clean and comfortable beds. We rented a cabana. The staff was very, very slow. We had to go to the bar to get our drinks a few times. They ran out of a lot of alcohol. They were not serving food. We arrived on a Saturday. We went to a restaurant at the property. The food was great, but the service was extremely slow. It took us over 30 minutes for someone to take our order and then over 35 minutes to get our food. There’s an opportunity for them to improve on their speed of service and the empathy from their staff for the lack of service. Everyone else in the casinos and in the bar they were amazing. Half the elevators did not work and several times we had to wait 15-20 mins. That was very annoying.

Yes it is a older hotel but the staff and restaurant are great!

Ice machine has a water dispenser next to it!

The room was not the room that was I paid for. No elevator- Ac did not get cold in the bed room - I called day 1 and it was not addressed until the last day of my trip - I was told that they would take 75 dollars off of the total price… it didn’t happen. Expedia please do better. I asked the staff why my room was not the room that I paid for and was told. “ I don’t know e sure to bring it to Expedia attention “…. Exactly customer service..

Everything was great I loved it