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Stanwell Hotel by Mercure

Property class: 4

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Photo gallery for Stanwell Hotel by Mercure

Exterior - Stanwell Hotel by Mercure (Staines)
Reception - Stanwell Hotel by Mercure (Staines)
Banquet hall - Stanwell Hotel by Mercure (Staines)
Breakfast, lunch and dinner served - Stanwell Hotel by Mercure (Staines)
Lounge - Stanwell Hotel by Mercure (Staines)
Located close to Thorpe Park and Frogmore House, Stanwell Hotel by Mercure provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, Zamoras Restaurant, offers breakfast, lunch, dinner, and al fresco dining. In addition to a bar and conference space, guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Business services

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board (on request)

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Balcony

In-room safe, desk, iron/ironing board (on request)

Executive Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 Twin Bed

In-room safe, desk, iron/ironing board (on request)

Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Stanwell, a neighborhood in Staines, Stanwell Hotel by Mercure is in a rural area and near the airport. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's popular attractions include Thorpe Park and Royal Botanic Gardens, Kew. Check out an event or a game at Twickenham Stadium, and consider making time for LEGOLAND® Windsor, a top attraction not to be missed. Visit our Staines travel guide
Map
171 Town Lane, Stanwell, Staines, England, TW19 7PW

What's nearby

  • A water fountain with a large spherical structure and a spire in the background.
    Thorpe Park
    15 min drive - 10.1 miles
  • A historic stone castle with multiple towers and arched windows.
    Windsor Castle
    19 min drive - 13.8 miles
  • A space shuttle model on a launch platform with a roller coaster in the background.
    LEGOLAND® Windsor
    20 min drive - 14.8 miles
  • Staines Reservoirs
    5 min walk - 0.3 miles
  • Windsor Racecourse
    17 min drive - 13.4 miles

Getting around

  • Ashford Station
    4 min drive
  • Heathrow Terminal 4 Underground Station
    5 min drive
  • Heathrow Airport (LHR)
    13 min drive

Restaurants

  • Wagamama
    6 min drive
  • Giraffe
    6 min drive
  • Itsu
    5 min drive
  • Starbucks
    6 min drive
  • The Crown Rivers (Wetherspoon)
    7 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Atrium Lounge Bar
  • Zamoras Restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 646 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1951
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

This property is closed from May 20 2022 to December 31 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per day
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 10 per person
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Stanwell Hotel by Mercure pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 15.00 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Stanwell Hotel by Mercure?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Stanwell Hotel by Mercure?

Check-out is at 10:00 AM.

Where is Stanwell Hotel by Mercure located?

Located in Stanwell, this hotel is within 9 mi (15 km) of Thorpe Park, Windsor Castle, and Hampton Court Palace. Twickenham Stadium and Royal Botanic Gardens, Kew are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Stanwell Hotel by Mercure Reviews

8.6

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 448 out of 959 reviews
Rating 8 - Good. 379 out of 959 reviews
Rating 6 - Okay. 84 out of 959 reviews
Rating 4 - Poor. 27 out of 959 reviews
Rating 2 - Terrible. 21 out of 959 reviews

Reviews

Verified review

4/10 Poor

Graham

Disliked: Cleanliness, staff & service
This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough
Stayed 2 nights in Apr 2022
Verified review

2/10 Terrible

Robert

I did not stay there. It was closed and I had to find a different hote.
Stayed 2 nights in May 2022
Verified review

2/10 Terrible

Joan

Disliked: Staff & service

Safety of travellers not a concern for this hotel

I arrived and got told I hadn’t paid. So after spending 15 minutes proving I had paid all they said was ‘the company haven’t sent the details across’ so I didn’t get my 20% off food/drink either. The room was basic but thought it would be ok for the night - I was wrong. I had a drunk person with 2 other people trying to enter my room, scaring me so much that I was petrified. The reception had given them a key to get into my room - no health and safety considerations given to single female travellers staying with them. I tried calling the reception number and there was no answer so I sent them an email to which I got a very poor reply - I was literally shaking and they did nothing to make sure I was safe. I will be taking this further when I return to the country. Then after not sleeping because I was worried someone else would come into the room, I checked out to be told I had to pay a bar bill - seriously! I ate in the restaurant, paid by cash (with receipt) and then went to the room - look at the drunk who the hotel gave access to my room - I’m not paying for someone else’s mistake - the gentleman on reception made me feel like I was lying too which wasn’t a pleasant experience. I don’t think I would ever stay there again and would not recommend it to anyone after the way I was treated
Stayed 1 night in Apr 2022
Verified review

2/10 Terrible

Jeanette

I have not stayed here..
Stayed 2 nights in Apr 2022
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2022
Verified review

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, great hotel and team.

Great hotel, easy to find. Staff are all very polite. Rooms seem good and clean. Overall, I'd definitely stay again. Room and meal prices were ok. Breakfast prices are a bit excessive.
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient, clean ,good value and nice staff . On down side , could have done with a mattress topper & fuller pillows .
Stayed 1 night in Mar 2022
Verified review

4/10 Poor

Janet

Disliked: Staff & service, room comfort

Rip off food

The breakfast was disguisting, and highly priced. I ordered smoked salmon and scrambled egg on a multi seeded bagel. Cost was 17.50 !!! One plain burnt bagel, scrammbled egg never seen anything like it. Must of been microwaved several times coulsnt eat it and smoked salmom could hardly see it.
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great service, nice food and good nights sleep
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Very easy biking in and great friendly staff. A limited vegetarian selection of meals available but overall great!
Stayed 2 nights in Mar 2022
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and brilliant bus service from Heathrow which stops very close to the hotel.
Stayed 1 night in Mar 2022
Verified review

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok for overnight before flight

Unfortunately breakfast not early enough for us to have. Beer is expensive
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

westley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Heathrow airport. Excellent staff
Stayed 1 night in Feb 2022
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

You can hear everything

First room the curtains wouldn't close, so was helpfully transferred to another room. That one was above someone with a howling dog in their room and the floors were so unbelievably thin that it meant a bad nights sleep. Friendly staff but wouldn't stay again.
Stayed 1 night in Feb 2022
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little Gem near Heathrow

Excellent hotel and ideal for T5, less than a 10 minute drive away. Reception on arrival was warm and pleasant, as was all the staff throughout our stay. The hotel has 55 rooms. Those in the main building have an outside seating/balcony area. Our room was one of the 4 out back in the annex. The rooms are a good size, clean, modern and equipped for a short stay. Wi-Fi works well. The hotel has a dinning facility (we arrived late so did not eat) and a big bar area to relax in. Breakfast in the morning is a cooked option with cold self service items to the side. For a hotel so close to Heathrow its a great bargain, and free parking too!
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Iain

Liked: Cleanliness, staff & service, room comfort
Quaint little place, great place to stay before leaving England and heading elsewhere. Ive stayed twice now, loved my first room. The second one... not so much.
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated for Christmas
Stayed 3 nights in Dec 2021
Verified review

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a lovely stay. Struggled to get an Uber to the hotel but managed to get a bus and walked. Had a wait to receive extra milk and coffee and then didn’t bring the right amounts I asked but this was rectified. Communication is key and the staff were accommodating friendly and hospitable. Non the less I had a pleasant experience and will certainly visit and stay again.
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Mark

Disliked: Cleanliness, staff & service

Poor

Gold member here. Checked in at 9pm. Room not ready half hour wait. No upgrade. Dirty tv remote control and cups and spoons dirty. Pillows need changing.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, room comfort
Nice room and surprisingly quiet! Staff went out of their way to help and were friendly! Will definitely stay here again.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Debbie

Liked: Property conditions & facilities, room comfort
Location excellent,friendly and helpful staff.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for Heathrow airport and good value for money. Staff at reception were very helpful. I would definitely stay there again.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Desma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like about this hotel.
Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful friendly starr

Wonderful friendly and helpful staff,especially Joy, and the guy at the bar!
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful place to overnight

We were extremely pleased with our stay at The Stanwell Heathrow. The staff was extremely responsive, and the facilities were sparkling clean. We had the fish and chips for dinner and it was excellent. The breakfast was very tasty and delivered quickly. Overall an excellent stay.
Stayed 1 night in Dec 2021