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Sunday London Staines-upon-Thames Heathrow T5

3.0 star property
Riverwalk hotel with bars and a 24-hour front desk

Choose dates to view prices

The Mercure London Staines-upon-Thames Hotel sits by the river, offering a peaceful setting. Guests can enjoy global dishes at the Riverside Restaurant, drinks at two bars, or relax in the garden and terrace. Amenities include in-room WiFi, luggage storage, and dry cleaning.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Pet friendly

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board

Deluxe Double Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Portable fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, River View

In-room safe, desk, blackout drapes, iron/ironing board

Classic Double Room, River View

7.4 out of 10
Good
(6 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Portable fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room, 1 Double Bed

Classic Double Room, 1 Double Bed | In-room safe, desk, blackout drapes, iron/ironing board

Classic Double Room, 1 Double Bed

7.4 out of 10
Good
(11 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Portable fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Twin Beds, River View

Room, 2 Twin Beds, River View | In-room safe, desk, blackout drapes, iron/ironing board

Room, 2 Twin Beds, River View

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Portable fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room, Multiple Beds

In-room safe, desk, blackout drapes, iron/ironing board

Family Room, Multiple Beds

7.0 out of 10
Good
(9 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Portable fan
Blackout drapes/curtains
Eco-friendly toiletries
Private bathroom
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Map
Thames Street, Staines, England, TW18 4SJ

What's nearby

  • Thames Path - 1 min walk - 0.0 miles
  • Thames River - 1 min walk - 0.1 miles
  • Staines Bridge - 5 min walk - 0.3 miles
  • Windsor Castle - 14 min drive - 7.2 miles
  • LEGOLAND® Windsor - 17 min drive - 8.5 miles

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • ‪Pret a Manger - ‬5 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Nando's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk

About this property

Sunday London Staines-upon-Thames Heathrow T5

Hotel near Thames River
Take advantage of a terrace, a garden, and dry cleaning/laundry services at Sunday London Staines-upon-Thames Heathrow T5. The on-site international cuisine restaurant, Riverside Restaurant, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as 2 bars and a business center.
You'll also find perks like:
  • Continental breakfast (surcharge), self parking (surcharge), and a banquet hall
  • 1 meeting room, smoke-free premises, and a front-desk safe
  • Luggage storage and a 24-hour front desk
Room features
All 88 rooms offer comforts such as 24-hour room service, in addition to perks like free WiFi and safes.
Extra amenities include:
  • Heating and portable fans
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and shower/tub combinations
  • 32-inch LCD TVs with premium channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)
  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 15.95 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per pet, per day
Service animals are welcome, and are exempt from fees
1 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 15.95 per person
  • Self parking fee: GBP 10.00 per day
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Staines Hotel
Staines former Mercure hotel
Mercure London Staines upon Thames Hotel
Sunday London Staines-upon-Thames Heathrow T5 Hotel
Sunday London Staines-upon-Thames Heathrow T5 Staines
Sunday London Staines-upon-Thames Heathrow T5 Hotel Staines

Frequently asked questions

Is Sunday London Staines-upon-Thames Heathrow T5 pet-friendly?

Yes, Sunday London Staines-upon-Thames Heathrow T5 allows pets (limit 1 total). There's a fee of GBP 25 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for GBP 10.00 per day. Limited spots are available.

What time is check-in at Sunday London Staines-upon-Thames Heathrow T5?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Sunday London Staines-upon-Thames Heathrow T5?

Check-out is at 11:30 AM. Late check-out is available for GBP 50 (subject to availability).

Where is Sunday London Staines-upon-Thames Heathrow T5 located?

Located in Staines Town Centre, this hotel is steps from Thames Path and Thames River. Staines Bridge and Magna Carta Monument are also within 3 mi (5 km). Staines Station is 9 minutes by foot.

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Reviews

Sunday London Staines-upon-Thames Heathrow T5 Reviews

8.0

Very Good

8.4

Cleanliness

8.2

Amenities

8.4

Staff & service

7.8

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 122 out of 291 reviews
Rating 8 - Good. 86 out of 291 reviews
Rating 6 - Okay. 40 out of 291 reviews
Rating 4 - Poor. 25 out of 291 reviews
Rating 2 - Terrible. 18 out of 291 reviews

Reviews

10/10 Excellent

Gregg

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms
Stayed 1 night in Nov 2025

10/10 Excellent

Maya

Liked: Amenities
It was very cozy, amazing location very helpful and friendly staff and I had a very nice stay
Stayed 1 night in Oct 2025

10/10 Excellent

Songshan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and great location right next to bus station
Stayed 1 night in Sep 2025

10/10 Excellent

Lori

Liked: Cleanliness, property conditions & facilities
It was great and the front desk manager let us borrow an adapter!
Stayed 1 night in Oct 2025

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were very comfortable. Staff was extremely friendly and helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all great with us our room was top class you could sit in the beer garden by the Thames and the shops were just a short walk away
Stayed 1 night in Oct 2025

10/10 Excellent

mariusz

Liked: Cleanliness, amenities, property conditions & facilities
Best of the best with this price paid
Stayed 1 night in Oct 2025

8/10 Good

brenda

Liked: Amenities
Was a great place to stay. Had alot of character. Didnt like the bathroom taps
Stayed 2 nights in Oct 2025

8/10 Good

Charleigh

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing for the price paid, the view for the river was gorgeous night and morning and the bed super comfy only issue is the bath didn’t fill up but didn’t mention to staff as only staid one night - room 30
Stayed 1 night in Nov 2025

6/10 Okay

Bhavini

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and clean lots of room. Floorboard was creaky and there was noise middle.of night with some sort of machines turning on. People banging doors other wise had good stay here
Stayed 3 nights in Oct 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Such good value for money given its location near Heathrow. Sitting on the banks of the Thames, it’s well worth a stay before flying.
Stayed 1 night in Jul 2025

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing - super friendly and helpful. My room was clean and cozy, with such a beautiful view in the morning. Thank you for everything!
Stayed 1 night in Sep 2025

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A relaxing stay

Lovely river view and balcony with seating and super comfy bed! Really therapeutic will return and highly recommend the hotel !!
Stayed 3 nights in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful people
Stayed 1 night in Apr 2025

4/10 Poor

Dirk

Disliked: Staff & service, amenities, property conditions & facilities
I guess at the end of the day you get what you pay for.
Stayed 1 night in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
The fellow on shif when we checked in was soooo accommodating to us when we arrived. We’re 2 seniors with about of luggage (extended vacation) and could tell we wouldn’t be able to do the stairs so he kindly found us a main floor room that exceeded our expectations. We really appreciated that. The Hotel was lovely! It was the 5th hotel for us in 10 days and is by far our favorite. The location was great as well - proximity to ships, buses and such. Nice setting on the river was a bonus. We will definitely recommend it and hope we can stay there again! Only complaint - our GPS in the car could never find the hotel no matter what name we used!!! Thanks for such an enjoyable experience. Susan & Richard Gough
Stayed 3 nights in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Oct 2025

4/10 Poor

Kenneth Raydon

Disliked: Property conditions & facilities
Would not ever go there again
Stayed 1 night in Aug 2025

6/10 Okay

Yngve

Liked: Staff & service
Disliked: Property conditions & facilities

Good service but boring hotel

Very simple Mercure hotel in Staines. If you can, stay at the Swan across the river instead
Stayed 1 night in Apr 2025

2/10 Terrible

Monesh Kumar

Disliked: Cleanliness, amenities, property conditions & facilities
I could hear everyone walking outside and room smell molded. They had a breakfast option but not for kids.
Stayed 1 night in Aug 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel name and it's entrance isn't well identifiable. The local trains cross regularly over the Thames River just outside the hotel making it quite noisy at night if you're trying to sleep. There were also a lot of stairs to climb and a maze of turns (it appears this is due to combining two buildings via a connecting hallway) that required climbing stairs up to get to the second floor, then climbing back down another half-dozen steps to access your room second floor room. For mid October, the room was cold and never warmed up. It was also necessary to ask for a "second" bath towel at the front desk for a room booked for two individuals.
Stayed 1 night in Oct 2025

8/10 Good

Ben

Liked: Cleanliness, property conditions & facilities, room comfort

Good but need an elevator

Convenient location for us. Nice view of the Thames. No elevator and not easy lugging suitcases up multiple stairs
Stayed 1 night in May 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely hospitable. And could not do enough to be helpful, polite and positive. I will definitely go back.
Stayed 3 nights in Apr 2025

6/10 Okay

Jaspar

Liked: Cleanliness, staff & service
Nice views. Rooms were okay. The only real issue we had was with the unbearable heat of the room. The rooms have no air con, and due to a boiler room on that floor blasting out heat (they'd left the door open to presumably stop it from having a meltdown), the room was notably hotter than outside on an already hot evening. It made it very difficult to sleep
Stayed 2 nights in Aug 2025

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