The staff was no where to be seen. When we arrived, it turned out that we should have received an email with door number and lock box code, but we have never received it. We tried to call the posted phone number 5 times, and they never answered, We sent them a message via Expedia but received no answer. We waited for 30 minutes in despair, then a older woman showed up, she knew my name, and gave me a form to full in, however, she pretended not to understand English, not Spanish, Russian, German or French. She kept saying "That's OK" but we were telling her that it was not OK that they never answer our calls. The rest of the stay was good. They have spacious kitchen with coffee machine and dishes. The paper at the desk says that the breakfast is served daily but there was no breakfast, but we didn't count on it anyways. The room was good with a bathroom inside.