The staff lacked hospitality and the property was overall very disappointing.
The elevators each day were not functioning, one was always out of order and at a point both were. We also noticed in one of the elevators its temporary operational permit was a week expired. To say we did not feel safe taking these elevators was an understatement and we ended up using the stairs for our 6th floor room.
Speaking of our room… toilet didn’t flush well, we told the front desk and they said they would have someone come take a look but we had the same issue that night so either they never came or didn’t fix it. You could also not fully close the bathroom door as it didn’t fit correctly in the door jam.
Now onto the noise. All day and all night their was a very loud noise that would come and go in intervals, it almost sounded like their was an air compressor in our ceiling. We did not get good nights sleep either nights of our stay. We asked about the noise on our first day and were told it was the elevator work that was being done which was not true as it went on all night.
At the end of the day we felt like their was a large lack of effort to address our concerns with the room.
The grounds were a bit lack luster and unkept. The pools were small and 1 of them is right in front of large renovations that are going on. So, if you enjoy the noise of jack hammers and saws, this was the pool for you.
We walked to the adult pool at rum fish and found 7 kids under 5 in it.