Ratings based on 1,000 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.3 Room comfort
3.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Feb 20, 2023 on Hotels
Best experience ever will definitely be back great family trip
by A verified traveler
Posted Sep 30, 2022 on Expedia
I have stayed here several times. Now they are part of trade winds. Over 1/2 of hotel is under construction, lots of debris everywhere, we were allowed to use drumfish amenities. Amd now that they are part of trade winds , they charge a resort fee Mine was $110. On top of the higher rates. I will NOT be back.
by A verified traveler
Posted Aug 30, 2022 on Expedia
by A verified traveler
Still needs work
Posted Jun 24, 2022 on HotelsThis resort is in the midst of a renovation and still has some kinks to work out. Plus, we kept having to dodge workers. There are not enough elevators, they are very slow and hot, the one in our building was quite dirty and run down, and the housekeeping and renovation staff also have to use them and can override you calling them.
The housekeeping setup is very inefficient. Sometimes 3 people would come in and out of our room while we were trying to get dressed. Towels would come later. We ran out of toilet paper and there was never shampoo in the shower. One day the garbage wasn't empty. There was never a day that every housekeeping task was completed.
The amenities my grandchildren used, such as the slide and wave runner were fun and it was nice that they were included. The beach is fantastic. But there was no shower at our building so that we could wash the sand off our feet before we went into our room.
None of the pools have a shallow end that is shallow enough for any children under the age of 12 or 13.
The wifi went down my second to last day and never came back up. When I called the front desk they said it was down in the entire building and they didn't know why and then hung up.
The kitchen was not adequate for my needs. There was no oven and not enough pots, pans, or especially, utensils. Having the stove top 2 inches from the sink was also a little iffy.
by A verified traveler
Posted Jun 15, 2022 on Expedia
Very clean hotel, beachfront, activities for the kids, friendly staff.
by A verified traveler
Posted Jun 13, 2022 on Expedia
Excellent
by A verified traveler
Posted Apr 13, 2022 on Orbitz
What a disappointment, mediocre room at best for $500, this place is under construction and the rooms are so outdated. Layout of the property is not ideal and did not even feel like we were on a beach property. Associate during check-in told bad joke after bad joke. $15 parking on top of it all. Would never stay here again.
by A verified traveler
Posted Apr 11, 2022 on Expedia
Wasn’t told the property was under construction. Very noisy. Despite having the trade winds logo freshly painted on the building under construction, our children weren’t allowed to use the tradewinds amenities after being told beforehand otherwise. The room smelled moldy. Rented two cabanas on the beach but was charged double because we were at the Alden instead of tradewinds.
by A verified traveler
Posted Apr 10, 2022 on Expedia
Old run down with smelly stairways. Seems they are renovating as there was lots of construction noise. Rooms outdated and not worth the high price I paid.
by A verified traveler
Posted Apr 6, 2022 on Expedia