Ratings based on 536 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 24, 2024 on Expedia
These suites were very roomy, think 1/1 apartments. There were some limitations on the door designs in the bathroom.
The free breakfast exceeded my expectations. The room was very clean.
There wasn’t much to do in the area except for the west port plaza.
by A verified traveler
Posted Mar 19, 2024 on Expedia
Comment from Hotel Management
Mar 23, 2024 by Deana LaRue - General Manager of Staybridge Suites, Hotel Management
Dear Sun,Thank you for taking the time to share your feedback regarding your recent stay at Staybridge Suites St. Louis Westport. We greatly appreciate your comments and are pleased to hear that you had an overall positive experience.At Staybridge Suites, we are committed to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. We have taken note of your rating and feedback and will use it to continue improving our services and amenities.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,
by A verified traveler
Posted Mar 15, 2024 on Expedia
Friendly staff. Clean rooms.
Comment from Hotel Management
Mar 16, 2024 by Deana LaRue - General Manager, Hotel Management
Dear Rachael,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our staff friendly, and our rooms clean during your stay. Providing exceptional service and maintaining a clean environment are top priorities for us, and we're delighted that we were able to meet your expectations in these areas.We appreciate your kind words and your decision to choose our hotel. If you have any further comments or suggestions for how we can continue to improve, please don't hesitate to let us know. We hope to welcome you back again soon for another enjoyable stay.Warm regards,
by A verified traveler
Posted Mar 11, 2024 on Expedia
Really nice place overall! Only complaint would be that something really needs done about the soda fountain machine. My son got a drink with black bits floating around, and there was a big slimy mold thing coming out of the drain area. Other than that, we for sure ppan on coming back to use this hotel!
Comment from Hotel Management
Mar 11, 2024 by Deana LaRue - General Manager, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at Staybridge Suites St. Louis Westport. We greatly appreciate your valuable insights, and we're pleased to hear that, overall, you found our hotel to be a nice place.We sincerely apologize for the issue you encountered with the soda fountain machine. Your experience is certainly not up to our standards, and we understand the importance of addressing this promptly. Rest assured, our team is taking immediate action to investigate and rectify the situation. Your feedback is invaluable in helping us enhance the quality of our services.We truly value your patronage and are grateful for your understanding. It's wonderful to know that you still plan on returning to our hotel. We look forward to the opportunity to provide you with an even better experience during your next stay.If there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to reach out. We are committed to making your future visits exceptional in every aspect.Thank you once again for choosing Staybridge Suites St. Louis Westport. We appreciate your trust in us.Warm regards,
by A verified traveler
Posted Mar 7, 2024 on Expedia
by A verified traveler
Posted Mar 2, 2024 on Expedia
Delilah was so hospitable! She really seemed to care what kind of experience my family had! She went above and beyond to make sure that we were happy with our stay!
Comment from Hotel Management
Mar 4, 2024 by Deana LaRue - General Manager, Hotel Management
Dear Clinton,We are thrilled to hear about your exceptional experience at Staybridge Suites St. Louis Westport! Thank you for taking the time to share your thoughts, especially about Delilah. Your positive feedback about her hospitality and genuine care for your family's experience warms our hearts! Delilah truly goes above and beyond to ensure our guests have memorable stays. We appreciate your recognition of her efforts, and we'll make sure she receives the acknowledgment she deserves. Your satisfaction is our priority, and we look forward to welcoming you and your family back for another wonderful stay in the future!Warm regards,Staybridge Suites St. Louis Westport Team
by A verified traveler
Posted Mar 1, 2024 on Expedia
I like it had a mini store to buy certain things i found it really helpful
Comment from Hotel Management
Mar 4, 2024 by Deana LaRue - General Manager, Hotel Management
Dear Laqruita,Wow! We are delighted to receive your fantastic 5-star rating for Staybridge Suites St. Louis Westport! Thank you for sharing your positive experience with us.We're thrilled to hear that you found our mini store to be a helpful amenity during your stay. Providing convenience and a variety of essentials is our pleasure, and we're glad it contributed to your overall satisfaction.Your feedback encourages us to continue delivering exceptional service. We can't wait to welcome you back for another enjoyable stay!Best regards,
by A verified traveler
Posted Feb 26, 2024 on Expedia
my let out couch was broken my niece had to get rushed to the hospital because she broke out from hives in the room
Comment from Hotel Management
Feb 27, 2024 by Deana LaRue - General Manager, Hotel Management
Dear Lashonda,I hope this message finds you well. Firstly, I want to express my sincere apologies for the unfortunate experience you had during your recent stay with us. Your feedback is invaluable to us, and we take your concerns seriously.I am truly sorry to hear about your niece's health issue and the discomfort caused by the broken pull-out couch. They couches are brand new so we will definitely investigate. Such incidents are not reflective of our usual standards, and I understand the gravity of the situation.Additionally, the well-being and security of our hotel guests is of the utmost importance. We hate to hear your niece had hives while staying with us.I would appreciate it if you could provide us with more details about your stay, such as the room number and dates, so that we can investigate the matter more thoroughly. Your feedback is crucial in helping us improve our services.Once again, I apologize for any distress caused, and we genuinely hope that your niece is recovering well. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you better in the future.
by A verified traveler
Posted Jan 18, 2024 on Expedia
Social hour food was terrible - no blankets on the beds - room was overpriced for the value.
Comment from Hotel Management
Jan 19, 2024 by Deana - General Manager, Hotel Management
Dear Craig,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience at our all-suite hotel did not meet your expectations.We understand that pricing is an important consideration, and we regret to hear that you found our hotel to be overpriced. We constantly review our pricing to ensure that it reflects the value and amenities we offer. Your comments will be taken into consideration as we assess our rates.Regarding the blankets on our beds, we apologize for any discomfort you may have experienced. As we discussed, we would be happy to provide extra bedding the next time you stay. We appreciate your input and will use it to improve our guest experience, including evaluating the bedding options in our suites.As for the social hour featuring chicken and waffles, we regret that it did not meet your culinary preferences. We strive to provide a variety of options to cater to different tastes, and we apologize if this particular selection did not resonate with you. It is a new Staybridge Suite menu launched this year! Your feedback helps us refine our offerings for complimentary socials.We genuinely value your insights, and we hope to have the opportunity to welcome you back in the future to provide an improved experience. If there's anything specific you would like us to address or discuss further, please feel free to reach out to our management team.Thank you again for sharing your thoughts with us. I truly appreciate you taking the time to speak to me personally.Sincerely,
by A verified traveler
Posted Jan 7, 2024 on Expedia
Appreciated the amenities in the room such as fridge, stove, microwave, dishes.
Comment from Hotel Management
Feb 3, 2024 by Deana LaRue - General Manager, Hotel Management
Dear Dana,Thank you for taking the time to share your feedback and for awarding us a perfect 5 out of 5 rating! We are delighted to hear that you appreciated the amenities in your room, including the fridge, stove, microwave, and dishes.Providing a comfortable and convenient stay for our guests is a top priority, and we're thrilled to know that our in-room amenities added to the enjoyment of your stay.If there's anything specific you loved about the amenities or if you have any additional comments, please feel free to share. Your feedback is invaluable, and we're here to ensure that your future stays are equally exceptional.Once again, thank you for choosing Staybridge Suites St. Louis Westport. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,