Ratings based on 982 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
Staff very friendly! Breakfast was terrific. Only thing was disappointed our living room window was filthy looked like a little kid with the messy hands smeared all over!
Comment from Hotel Management
Mar 28, 2024 by Bill, Hotel Management
Hello Angela,Thank you very much for the 5 Star review. We appreciate your business and look forward to seeing you again.
by A verified traveler
Posted Mar 22, 2024 on Expedia
Comment from Hotel Management
Mar 24, 2024 by Bill, Hotel Management
Hello Kassandra,Thank you for your review. We appreciate your business and look forward to seeing you again.
by A verified traveler
Posted Mar 21, 2024 on Expedia
Comment from Hotel Management
Mar 22, 2024 by Bill, Hotel Management
Hello Serwaa,Thank you very much for your review. We appreciate your business and look forward to seeing you again.
by A verified traveler
Posted Mar 11, 2024 on Expedia
- Found a dirty sock in our bed
- top sheet was used as a base sheet
- door next to our room was kicked in
- a few other experiences not great so we left after 20 min. The front desk clerk was super nice and friendly, but not somewhere I felt comfortable staying with kids
Comment from Hotel Management
Mar 11, 2024 by Bill, Hotel Management
Hello Jeffrey,I'm truly sorry to hear about your experience. This is certainly not the standard we aim to uphold. Your comfort and satisfaction are of utmost importance to us. We take your feedback seriously and will address these issues immediately to ensure they do not happen again. Please accept our sincerest apologies, and if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted Mar 3, 2024 on Expedia
Close to the downtown and the most popular areas .
The restroom wasn’t clean ,not trash cans at all and not cups for the coffee
Comment from Hotel Management
Mar 11, 2024 by Bill, Hotel Management
Hello Miquel,Thank you for sharing your experience. We're delighted to hear that you found our location convenient. However, we're truly sorry to hear about the cleanliness issues you encountered in the restroom and the lack of trash cans and coffee cups. This does not meet our usual standards of service, and we sincerely apologize for any inconvenience caused. Rest assured, we are addressing these concerns immediately to ensure a more enjoyable experience for all our guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay. If you have any further comments or concerns, please don't hesitate to reach out.
by A verified traveler
Posted Feb 29, 2024 on Expedia
The property was safe and it was just okay I didn’t like the cleaning of the room and the fact that they charge for parking
Comment from Hotel Management
Mar 11, 2024 by Bill, Hotel Management
Hello Luz,Thank you for sharing your feedback with us. We're glad to hear that you found our property to be safe, but we're sorry to learn that the cleanliness of your room didn't meet your expectations. Your comments are valuable to us, and we'll make sure to address this issue with our housekeeping team to ensure a better experience for our guests in the future.Regarding the parking charges, we understand your concern and we'll take it into consideration as we continue to evaluate our policies.We appreciate your business and hope to have the opportunity to welcome you back for an improved stay. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted Feb 28, 2024 on Expedia
The Hotel was clean and Great Customer Service!
Comment from Hotel Management
Feb 28, 2024 by Bill, Hotel Management
Hello Joe,Thank you very much for the excellent review! We appreciate your business and look forward to seeing you again.
by A verified traveler
Posted Feb 27, 2024 on Expedia
Comment from Hotel Management
Feb 28, 2024 by Bill, Hotel Management
Hello Jennifer,Thank you for your review. We appreciate your business.
by A verified traveler
Posted Feb 27, 2024 on Expedia
Very Clean ! smell Goods ! Quiet ! Nice staff .
Comment from Hotel Management
Feb 27, 2024 by Bill, Hotel Management
Hello Shauniece,Thank you for your review. We appreciate your business and look forward to seeing you again.
by A verified traveler from Kansas City
Posted Feb 24, 2024 on Expedia
I hated everything about the entire stay from the extra fees the hold on my debit card room not clean on a daily no new towels the staff service just a all around terrible experience
Comment from Hotel Management
Feb 26, 2024 by Bill, Hotel Management
Dear Kelly,I'm truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable to us, and I want to assure you that we take your concerns seriously. We're committed to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. We'll address the issues you've raised with our team to prevent similar situations in the future. If there's anything specific you'd like us to address or if you have any further feedback, please don't hesitate to reach out. We appreciate your honesty and hope for the opportunity to make it right for you in the future.