Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 15, 2024 on Expedia
Great place to stay near the dome
Comment from Hotel Management
Apr 16, 2024 by The Marriott St. Louis Grand Management Team, Hotel Management
Dear Sheldon, Thank you for the wonderful review of your recent stay at the Marriott St. Louis Grand. We are pleased you found our location near the Dome to be perfect for your plans, and we are grateful for your recommendation. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.The Marriott St. Louis Grand Management Team
by A verified traveler
Posted Apr 8, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by The Marriott St. Louis Grand Team, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted Apr 8, 2024 on Expedia
Comment from Hotel Management
Apr 10, 2024 by Management Team, Hotel Management
Dear Marette, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.The Marriott St. Louis Grand Management Team
by A verified traveler
Posted Apr 8, 2024 on Expedia
When I checked into my room and went in the bathroom, found a woman’s maxi pad still in a toilet
Comment from Hotel Management
Apr 8, 2024 by The Marriott St. Louis Grand, Hotel Management
Dear Mr. Stephen, we sincerely apologize for disappointing you. We are reviewing this incident to ensure we handle such situations better. Thank you for your feedback.
by A verified traveler
Posted Apr 8, 2024 on Expedia
Comment from Hotel Management
Apr 10, 2024 by Management Team, Hotel Management
Dear Jennifer, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Marriott St. Louis Grand. We hope to have the pleasure of doing so again on your next visit to the area.The Marriott St. Louis Grand Management Team
by A verified traveler
Posted Apr 8, 2024 on Expedia
Comment from Hotel Management
Apr 11, 2024 by The Marriott St. Louis Grand Team, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted Apr 8, 2024 on Expedia
Perfect location to all downtown needs
Comment from Hotel Management
Apr 8, 2024 by The Marriott St. Louis Grand, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted Apr 7, 2024 on Expedia
Mattress and pillows were horrible. No washcloths or blankets. Called the front desk and they did bring them in a timely manner.
Comment from Hotel Management
Apr 8, 2024 by Management Team, Hotel Management
Dear Stephanie, Thank you for choosing to stay with us. We apologize for the discomfort you experienced with the mattress and pillows during your stay. Providing a comfortable sleep environment is important to us, and we regret that we fell short of your expectations in this regard. Additionally, we regret the oversight in not providing washcloths or blankets initially. However, we are glad to hear that our team addressed your concerns promptly once notified. Your feedback is valuable, and we will use it to improve our services. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.The Marriott St. Louis Grand Management Team
by A verified traveler
Posted Apr 5, 2024 on Expedia
Tv looked dark, turned off and on
Low water pressure in shower and
Toilet
Mini fridge was warm
Comment from Hotel Management
Apr 7, 2024 by Management Team, Hotel Management
Dear Helen, Thank you for sharing your experience with us. We are sorry to hear about the issues you experienced during your stay. Your comfort is important to us, and we apologize for the inconvenience caused by the television and the mini fridge not functioning well. We will share these concerns appropriately to ensure a more enjoyable experience for our guests in the future. We apologize for the inconvenience you faced with the low water pressure during your stay. Your feedback is truly valuable, and we appreciate you letting us know so we can look into this further. We understand how essential a proper water flow is, and we regret any frustration this may have caused. We hope to have an opportunity to welcome you back for a better experience in the future.The Marriott St. Louis Grand Management Team
by A verified traveler
Posted Apr 5, 2024 on Expedia
We bought the package that said parking was included. It did not say it was some sort of separate parking garage. They ended up charging us an extra $53. No vending machines on our floor. A bottle of pledge was left on the tv stand. We paid over $300 and still no WiFi. Ridiculous. Would not recommend spending this kind of money when you can go a little further away and get better amenities/services.
Comment from Hotel Management
Apr 7, 2024 by Management Team, Hotel Management
Dear Ron, Thank you for choosing to stay with us. We sincerely regret any disappointment caused by the unexpected parking fee, and we assure you that your comments will be shared with the appropriate teams. We also apologize for the inconvenience of not having a vending machine on your floor and the disappointment with the lack of internet connectivity. Rest assured, we are taking steps to address these issues promptly to ensure a seamless experience for our guests. Additionally, we apologize for the oversights in cleaning your room and will address this matter with our housekeeping team to ensure it doesn't happen again. Your feedback is invaluable to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.The Marriott St. Louis Grand Management Team