Ratings based on 996 Verified Reviews
2.5 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 1, 2024 on Expedia
Smells awful
Comment from Hotel Management
Apr 1, 2024 by Xao RediResponse Specialist , Hotel Management
Thanks for sharing your feedback with us, Casey. The team at our HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh was saddened to see that we failed to provide you with a satisfactory stay. You stated that the unfavorable odor hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Mar 4, 2024 on Expedia
Comment from Hotel Management
Mar 5, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Judith,Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ST. LOUIS - AIRPORT/ N LINDBERGH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management
by A verified traveler
Posted Feb 18, 2024 on Expedia
This is a homeless shelter
Comment from Hotel Management
Feb 20, 2024 by Xao RediResponse Specialist, Hotel Management
Thanks for sharing your feedback with us, Leonard. The team at our HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh was saddened to see that we failed to provide you with a satisfactory stay. You stated that our location seemed like a homeless shelter, which hindered your experience. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management
by A verified traveler
Posted Feb 12, 2024 on Expedia
Comment from Hotel Management
Feb 13, 2024 by Carla RediResponse Specialist , Hotel Management
Hello Jimmie, Thank you for taking a moment to complete our survey. At the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler from Conroe
Posted Jan 20, 2024 on Travelocity
It smelled like an ash tray when I walked in, the elevator didn't work and the room was not clean. My "non-smoking" room wreaked of cigarettes.
by A verified traveler
Posted Jan 3, 2024 on Expedia
This property was horrendous!! Before even checking in we noticed how unsafe the area was. Upon going in it smelled so bad inside! When trying to check in, the front desk employee tried charging me for the room I had already paid for. Once getting to the room I was disgusted! The mattress had no bedding on it at all, no sheets, no cover, no pillow cases. The mattress had stains all over. The tub had bugs and dirt in it. The walls had discolored, patched over holes all over. When we asked for a different room, it was the same thing! No bedding. When we spoke to front desk again they were closing up, only to tell us they had no clean bedding. Everything was washing. Like what!??? This is unheard of! Totally unprofessional nasty. We couldn’t even stay there after driving 10 hours. And spending well earned money!
Comment from Hotel Management
Jan 10, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Crystal,Thank you for choosing our Hometowne Studios. We are sorry to see that your experience with us was a negative one. Issues you've mentioned regarding, bugs, an uncleaned room, no linens and a stained mattress are unsettling to hear. We appreciate you making us aware of your concerns and have escalated them to management to have it reviewed. Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
by A verified traveler
Posted Jan 3, 2024 on Expedia
We have slept in the feild, and the feild was cleaner then this place, the shower had mildew, the towels and bed had hair in them, the sinks look like it haven’t been clean years, looks nothing like the pictures, one of the pillows was stained with orange? I hope it was just juice or something, the chair that was in the Corner was really cracked and very dirty, over all just a really dirty room, will never stay there again, we only paid $77 and it shows why it was so cheap. I’m sorry to say it but they should be closed, and deep cleaned,
Comment from Hotel Management
Jan 10, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Nohealani,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you left with of our hotel. Issues you've described with room being unclean, stained pillows, old furniture, mildew in the shower and hair o the linens are not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
by A verified traveler
Posted Jan 1, 2024 on Expedia
The price, false advertising
Comment from Hotel Management
Jan 4, 2024 by Olivia RediResponse Specialist , Hotel Management
Thank you, Bernard, for telling us about your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. I am very sorry for the inconvenience you encountered regarding the price and the false advertising as you indicated. At Red Roof, we strive to provide guests with all the comforts of home, so your comments will be taken into consideration to make changes to improve our customer experience. Thank you again for your concerns, it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler
Posted Dec 27, 2023 on Expedia
Comment from Hotel Management
Dec 27, 2023 by Nishaye RediResponse Specialist, Hotel Management
Hello Marcus,The staff at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted Dec 18, 2023 on Expedia
Nothing the staff rude my room wasn’t up to party and they wouldn’t love me
Comment from Hotel Management
Dec 19, 2023 by Oniel Rediresponse Specialist, Hotel Management
Hi Tairynai,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof St. Louis - Airport/ N Lindbergh. You indicated that you weren't satisfied with the service you received from our staff nor the room you were assigned, our apologies for any inconveniences. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management