Ratings based on 149 Verified Reviews
2.2 Room cleanliness
2.6 Service & staff
2.5 Room comfort
2.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
I had a decent time
by A verified traveler
Posted Apr 18, 2024 on Expedia
Roomnhad roachesvsnd was dirty
by A verified traveler
Posted Apr 16, 2024 on Expedia
Drug addicts and alcoholics sit around the outside of building. Stole my deposit when nothing was wrong with the room added two more days and put them on someone else room never received a refund ! Very money hungry. Suppose to be nonsmoking rooms but manager sit around in their room and smoke weed all day ! Keys doesn’t work to any doors barely the room door.
by A verified traveler
Posted Mar 25, 2024 on Expedia
by A verified traveler
Posted Feb 2, 2024 on Expedia
Welcome suites Hazelwood say now I can't pay in Expedia no longer I would have pay in person that crazy crap I'm unhappy as is this place charge to much money for a trash dump hotel full Roches, lice, bed bugs
by A verified traveler
This place is horrible!
Posted Dec 29, 2023 on HotelsI 100% do NOT recommend this place. Got there and it was dirty and dusty and gross. They guy walked us to the room and the hallway smelled like pee, the paint was peeling off the walls and doors. The room wasn't ready after all that. They couldn't find anyone to clean the room. There was nasty stuff all over the bathroom. Since they couldn't find someone to clean the room they said we would have to come back the next day. We chose to cancel and go somewhere else.
by A verified traveler
Posted Dec 24, 2023 on Expedia
Do NOT prepay at this property, if you do not end up staying, they will VIOLATE their own policy and keep all your money.
Expedia sends you their cancellation policy and it is on the hotels public website, so I don’t understand why they seem to believe that telling you “it’s hotel policy” will work? No, your policy is not that you get to keep hundreds of dollars while providing nothing. FYI, they keep taxes and fees plus one nights stay if you cancel less than 24 hours before check in not your entire stay. Make sure you read the fine print when you book with Expedia.
Expedia does not have your back against greedy property owners. I am done with Expedia due to my experience with this property. This hotel is the last stop on the way to homelessness, if you are shopping for drugs, I promise you can get them there. The place smelled of weed so bad I was nauseous.
Expedia does inform you that you need $100 deposit, however, Expedia did not inform me that the hotel requires it in cash. Sketchy no? Why cash? Why do you say plainly you accept all major credit cards but then require cash deposits? Simple, it’s easier for them to steal cash. Other reviews mention they had to keep coming back trying to catch the manager who had the only key to the safe. They count on people giving up because they make it so difficult to get money they owe you.
If it’s on your credit card, you can dispute the charges. You can’t do that with cash.
by A verified traveler
Posted Nov 29, 2023 on Expedia
To much pay to much money for a run down hotel
by A verified traveler
Posted Nov 26, 2023 on Expedia
To expensive to much money for a rundown hotle that is crappie trashy and room are terrible, cant fine host at dask half the time
by A verified traveler
Posted Nov 19, 2023 on Expedia
The hotle is very dirty and unclean short of staff and they don't clean a room thoroughly clean and charging way to much money for rooms for a tore up unclean hotle.
Comment from Hotel Management
Nov 27, 2023 by Management, Hotel Management
I appreciate your feedback and am working diligently to address all of your concerns. However, I have come to visit you to no avail or complaints in person. While I do not have control over the rates, I do appreciate your continued patronage. Please feel free to stop by the desk and ask for me personally if you have any further concerns.