Ratings based on 996 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 3, 2024 on Expedia
All was good except that the property was being renovated. This impacts the score I have. It would have been a 5 in all categories otherwise. Staff was wonderful
Comment from Hotel Management
Mar 4, 2024 by Andrew, GM, Hotel Management
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!
by A verified traveler
Posted Feb 24, 2024 on Expedia
Comment from Hotel Management
Feb 27, 2024 by Andrew, GM, Hotel Management
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!
by A verified traveler
Posted Feb 19, 2024 on Expedia
Middle of renovation, unknown when booked. Did not clean sidewalks promptly after snow quite--dangerous!
Comment from Hotel Management
Feb 19, 2024 by Andrew, GM, Hotel Management
Good afternoon! Thank you for sharing your experience with us. I apologize we failed to meet your expectations. As you noted, we are currently undergoing a full renovation of the property. Your room location on the Terrace level was far from where any work was being done.The sidewalks were pre-treated prior to the snow and again later that afternoon. Again I apologize if this did not meet your expectations.
by A verified traveler
Posted Feb 11, 2024 on Expedia
Excellent
Comment from Hotel Management
Feb 13, 2024 by Andrew, GM, Hotel Management
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!
by A verified traveler
Posted Feb 10, 2024 on Expedia
Staff is extremely friendly and accommodating and the rooms are very clean.
Comment from Hotel Management
Feb 13, 2024 by Andrew, GM, Hotel Management
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!
by A verified traveler
Posted Feb 10, 2024 on Expedia
Comment from Hotel Management
Feb 13, 2024 by Andrew, GM, Hotel Management
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!
by A verified traveler from El Cajon
Posted Feb 3, 2024 on Expedia
Clean
Comment from Hotel Management
Feb 19, 2024 by Andrew, GM, Hotel Management
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!
by A verified traveler
Posted Jan 27, 2024 on Expedia
Liked the easy access to rooms. Didn’t like the distance to walk for the ice machine.
Comment from Hotel Management
Feb 13, 2024 by Andrew, GM, Hotel Management
Thank you for taking the time to share your experience. Most folks don't like to be close to the elevator or ice machines. Please feel free to ask during the reservation, or at check-in, if you prefer such a location.We're glad you enjoyed your stay and hope to see you back soon!
by A verified traveler
Posted Jan 15, 2024 on Expedia
Nice property, friendly staff.
Comment from Hotel Management
Jan 17, 2024 by Andrew, GM, Hotel Management
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!
by A verified traveler
Posted Jan 14, 2024 on Expedia
Comment from Hotel Management
Jan 17, 2024 by Andrew, GM, Hotel Management
Thank you for taking the time to share your experience. We're glad you enjoyed your stay and hope to see you back soon!