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The Monterey Hotel, Sure Hotel Collection by Best Western

3.0 star property
Suburban hotel with a fitness center and a steam room

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Photo gallery for The Monterey Hotel, Sure Hotel Collection by Best Western

Relax by the pool surrounded by lush greenery and comfortable lounge chairs.
Enjoy a welcoming space to socialize and relax with a self-service bar and comfortable seating area.
Relax in style with wicker chairs and vibrant blooms surrounding a central table.
Relax in this stylish living room with a curved coffee table, plush sofas, and a lush potted plant.
Relax in this stylish living room with two sofas, a coffee table, and a potted plant.

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 2 Twin Beds

Free cribs/infant beds, free WiFi, bed sheets

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Eco-friendly toiletries
Hair dryer
Private bathroom
Bathrobes
  • 21 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed (Converts to 2 Twin Beds) | Free cribs/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed (Converts to 2 Twin Beds)

Highlights

Heating
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Eco-friendly toiletries
Hair dryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

Standard Room, 1 Double Bed (Converts to 2 Twin Beds) | Free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed (Converts to 2 Twin Beds)

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Free cribs/infant beds, free WiFi, bed sheets

Superior Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)

Highlights

Heating
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Eco-friendly toiletries
Hair dryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

Free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 Double Bed

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | Free cribs/infant beds, free WiFi, bed sheets

Standard Single Room, 1 Twin Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Free cribs/infant beds
Flat-screen TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Electric kettle
Coffee/tea maker
  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Room, Multiple Beds

Superior Room, Multiple Beds | Free cribs/infant beds, free WiFi, bed sheets

Superior Room, Multiple Beds

8.0 out of 10
Very good
(2 reviews)

Highlights

Heating
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Eco-friendly toiletries
Hair dryer
Private bathroom
Bathrobes
  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

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About the neighborhood

Map
St Saviours Road, St. Saviour, JE2 7LA

What's nearby

  • St. Helier Central Market - 11 min walk - 0.6 miles
  • King Street - 12 min walk - 0.7 miles
  • Jersey Museum & Art Gallery - 15 min walk - 0.8 miles
  • Port of Jersey - 19 min walk - 1.1 miles
  • St. Helier Beach - 3 min drive - 1.5 miles

Getting around

  • Jersey (JER) - 18 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Bean Around The World - ‬12 min walk
  • ‪CafeJac - ‬10 min walk
  • ‪St James Wine Bar - ‬10 min walk
  • ‪Krafty J's - ‬12 min walk

About this property

The Monterey Hotel, Sure Hotel Collection by Best Western

Hotel near St. Helier Beach
Located close to Springfield Stadium and Jersey Arts Centre, The Monterey Hotel, Sure Hotel Collection by Best Western provides a terrace, a bar, and a gym. For some rest and relaxation, visit the steam room or the hot tub. The on-site local and international cuisine restaurant, Gordinis, offers breakfast and dinner. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and an indoor pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and a front-desk safe
  • An elevator, luggage storage, and a banquet hall
Room features
All 73 rooms boast comforts such as late night room service and free WiFi.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 38-inch flat-screen TVs with digital channels
  • Wardrobes/closets, eco-friendly cleaning products, and free infant beds

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: GBP 17 for adults and GBP 9.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gordinis

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Indoor pool
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 38-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Tea bags/instant coffee

More

  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Deposit is payable by credit card and is due 7 days prior to check-in. The property will contact guests 7 days prior to arrival to collect payment.

Renovations and closures

The property is closed between January 2 and March 1.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 17.00 for adults and GBP 9.5 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 7:30 AM to 9:00 PM

Property is also known as

Monterey Hotel St. Helier
Monterey St. Helier

Frequently asked questions

Does The Monterey Hotel, Sure Hotel Collection by Best Western have a pool?

Yes, this property has an indoor pool and a seasonal outdoor pool. Pool access is from 7:30 AM–9:00 PM.

Is The Monterey Hotel, Sure Hotel Collection by Best Western pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Monterey Hotel, Sure Hotel Collection by Best Western?

Self parking is free at this property.

What time is check-in at The Monterey Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Monterey Hotel, Sure Hotel Collection by Best Western?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Monterey Hotel, Sure Hotel Collection by Best Western located?

Situated near the beach, this hotel is within a 10-minute walk of Springfield Stadium and Jersey Arts Centre. Jersey St. Saviour's Church and Jersey Library are also within 1 mi (2 km).

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The Monterey Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 154 out of 365 reviews
Rating 8 - Good. 165 out of 365 reviews
Rating 6 - Okay. 40 out of 365 reviews
Rating 4 - Poor. 4 out of 365 reviews
Rating 2 - Terrible. 2 out of 365 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ben M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were exceptionally friendly, hotel was comfortable and quiet.
Stayed 1 night in Feb 2023

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel . Staff helpful and friendly.
Stayed 4 nights in Sep 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely stay again

My travel to get here was fraught with issues. From the moment I walked in the door to the time I left, everything about the stay here was a treat. Excellent customer service, comfortable room, nice bar and restaurant.
Stayed 2 nights in May 2024

6/10 Okay

Gerald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Great staff - not so comfy

The staff were all super friendly. Rooms and environs always clean. Surprises included the rock hard bed, the single ply toilet paper, and lighting in the room that was very dim - even with a lighted keyboard it was difficult to work.
Stayed 5 nights in Oct 2024

8/10 Good

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff are friendly
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The two pools were well maintained. Breakfast was very good. It would be better if the bedroom windows would open further to let more fresh air in.
Stayed 7 nights in Aug 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and helpful. The room was quiet and overlooked the pool. It was hot when we there so air-con would have made the stay perfect but we were given fans so that helped. There is a short walk to Millennium Park where there are shops and bars and only took us 20 mins to walk to the main shopping area and Liberation Square is just a little further on. We would definitely stay there again
Stayed 3 nights in Jul 2022

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and Reception staff on arrival very helpful. The room was spacious, ideal for us as a family of 4 and facilities very good. Only downside was not being able to order from the bar menu , and not really knowing where we could go for dinner - as hotel is a 10-15 min from high street. But would still recommend :-)
Stayed 2 nights in Aug 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort

Good for a 3 star

Some modern facilities a bit lacking - no plugs near the bed. TV too small for a very large room. Restaurant staff very attentive and lovely. Every body very pleasant and we would stay again.
Stayed 7 nights in Apr 2023

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros were the excellent and attentive staff. The breakfast buffet was hot, varied and delicious. The distance to St Helier is walkable which gives a great choice of restaurants for the evening meal. Indoor heated pool and jacuzzi - which was actually hot. Cons were simply the heat - we were there in the last week of July when there was a heatwave, which was lovely by day - but by night too much as there’s no air conditioning in the rooms or indeed elsewhere in the hotel. Outdoor pool not heated - in fact, freezing.
Stayed 7 nights in Jul 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff very pleasant and helpful throughout. Room good size, large comfortable bed, bathroom with shower and bath. Ample toiletries supplied. Hospitality tray, which was replenished daily. Very good breakfast, with wide choice. Free parking on site. Good wi-fi. There I are two pools and spa, but unfortunately we didn’t have time to go in either. Hotel is about 20 minutes walk from St Helier where there are plenty of shops and restaurants. Buses also stop nearby. Only a couple of small gripes. Room next to us had TV on loud, walls are not very soundproof. Also weather had turned cold even though it was early September and there was no heating in the rooms. Otherwise great stay and would recommend.
Stayed 3 nights in Sep 2024

8/10 Good

Nigel

Liked: Cleanliness, staff & service
Great staff. Food was good but it is very noisy at night with the busy road with having to leave the windows open and having no air con was a problem for us. The fan provided doesn’t really do anything. Had a good stay but have booked a different hotel for next year as defo need air con to be able to sleep.
Stayed 7 nights in Aug 2022

2/10 Terrible

Kim

Liked: Cleanliness
Disliked: Room comfort

Avoid....no air-conditioning!!!!!

Avoid during summer. NO AIR-CONDITIONING!!!!!!! Most uncomfortable night's sleep I have ever had. Even after changing rooms and being given a fan, sweated all through the night. Hotel was very expensive, so the least I would have expected was air-conditioning and a comfortable night's sleep. Staff in the morning were not interested at all and didn't even ask if we'd enjoyed our stay!!! I said to the lady on reception, in case she was interested, that we had had a very uncomfortable night's sleep. She told me to do a review on Trip Advisor!! I told her I definitely would!!! Over-priced meal in restaurant. Prawn cocktail tasted tainted of something (smoked salmon?) - it was simply awful!! Breaded chicken tough and almost inedible - I left half of it!! I am former airline crew who has stayed in hotels all over the world. This was the worst experience of a hotel stay. Very disappointed.
Stayed 1 night in Jul 2022

8/10 Good

Adrian

Stayed 2 nights in Jun 2025

10/10 Excellent

Anthony

Stayed 4 nights in Oct 2024

8/10 Good

JEREMY

Liked: Cleanliness, staff & service, room comfort

Short stay in Jersey

Stayed 4 nights in Jul 2024

10/10 Excellent

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

Emmanuel

Stayed 1 night in Sep 2023

10/10 Excellent

Ian

Stayed 5 nights in Aug 2023

6/10 Okay

Simon

Stayed 3 nights in Jul 2023

4/10 Poor

andrew

Stayed 2 nights in Jun 2023

6/10 Okay

Soumya Kumble

Liked: Cleanliness
Stayed 3 nights in Jun 2023

10/10 Excellent

Catherine

Stayed 1 night in Apr 2023

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent !

Accueil très courtois, bel établissement. Ambiance feutrée, so British. Excellent petit déjeuner. Dîner copieux et à l’excellent rapport qualité-prix, service chaleureux et aux petits soins. Piscine intérieure très agréable. Seul bémol : le manque d’insonorisation de notre chambre. Nous retenons l’adresse pour un prochain séjour à Jersey !
Stayed 2 nights in Feb 2023