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Pier House

3.5 star property
Beach bed & breakfast with a restaurant and a bar

Choose dates to view prices

Photo gallery for Pier House

Spa
Signature Double Room | Desk, iron/ironing board, free WiFi, bed sheets
Exterior detail
Terrace/patio
Restaurant
Pier House, refreshed in 2024, serves as a practical seaside base with essential amenities. Guests can relax on the terrace with ocean views, dine at the restaurant, or use the WiFi connection available in all rooms.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Signature Double Room

Signature Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Signature Double Room

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Heating
Smart TV
Renovated in 2024
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 16 sq m
  • Harbor view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Heating
Smart TV
Renovated in 2024
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Heating
Smart TV
Renovated in 2024
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 14 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Double Room

Comfort Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Comfort Double Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Smart TV
Renovated in 2024
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Digital channels
  • 5 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Premium Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Smart TV
Renovated in 2024
Bathrobes
Hair dryer
Private bathroom
Coffee/tea maker
Electric kettle
  • 16 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Harbour Front, Charlestown, St Austell, England, PL25 3NJ

What's nearby

  • Charlestown Harbour - 2 min walk - 0.1 miles
  • Porthpean Beach - 18 min walk - 1.0 mile
  • Eden Project - 7 min drive - 2.6 miles
  • Pentewan Sands Beach - 7 min drive - 4.5 miles
  • Lost Gardens of Heligan - 10 min drive - 6.4 miles

Getting around

  • St Austell Station - 8 min drive
  • Newquay (NQY-Newquay Cornwall) - 28 min drive

Restaurants

  • ‪The sandy - ‬4 min drive
  • ‪Pier House Hotel & Restaurant - ‬2 min walk
  • ‪Duke of Cornwall - ‬18 min walk
  • ‪The Britannia Inn - ‬3 min drive
  • ‪Ten Ten - ‬3 min walk

About this property

Pier House

Bed & breakfast remodeled in 2024 and located near Eden Project
You can look forward to a terrace, a bar, and a restaurant at Pier House. Guests can connect to free in-room WiFi.
Other perks include:
  • Smoke-free premises and outdoor furniture
Room features
All guestrooms at Pier House include amenities such as free WiFi.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 42-inch Smart TVs with digital channels
  • Wardrobes/closets, electric kettles, and heating

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8 per day)
  • Street parking available

Food and drink

  • A bar/lounge
  • A restaurant

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • Hardwood flooring in public areas
  • No elevator
  • Tile flooring in public areas

More

  • 3 floors
  • Renovated entire property - June 2024
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 25 to December 25:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.00 per day (150 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Property is also known as

Pier House Charlestown
Pier House Hotel Charlestown
Pier House Hotel St Austell
Pier House St Austell
Pier House B&B St Austell
Pier House Hotel
Pier House St Austell
Pier House Bed & breakfast
Pier House Bed & breakfast St Austell

Frequently asked questions

Is Pier House pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Pier House?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

What time is check-out at Pier House?

Check-out is at 10:30 AM.

Where is Pier House located?

Situated in St Austell, this beach bed & breakfast is steps from Charlestown Harbour, Charlestown Shipwreck and Heritage Centre, and Charlestown Beach. Duporth Beach and Pinetum Park and Pine Lodge Gardens are also within 1 mi (2 km).

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Pier House Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 299 out of 369 reviews
Rating 8 - Good. 50 out of 369 reviews
Rating 6 - Okay. 12 out of 369 reviews
Rating 4 - Poor. 5 out of 369 reviews
Rating 2 - Terrible. 3 out of 369 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good all round. Room, bar area and breakfast all high standard. Staff were very friendly and helpful. Limited parking meant we had to park at the sister hotel at the top of the hill but not too much of an inconvenience. The major downside not really within control of the hotel is the ongoing work around the harbour which had a significant visual impact from our sea view room and also meant there was limited access to the harbour area.
Stayed 1 night in Oct 2025

10/10 Excellent

John

Great location,
Stayed 1 night in Jun 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay, scenery is beautiful.
Stayed 1 night in Jan 2025

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
Great pub hotel right by the harbour and coast path. Some of the rooms are a bit small but they are well appointed and comfortable. The breakfast was delicious.
Stayed 2 nights in Jun 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay!

It was amazing. And very friendly and cosy.
Stayed 1 night in Apr 2025

10/10 Excellent

Ash

Liked: Cleanliness, staff & service, property conditions & facilities
Third time staying at The Pier House and it still excels. Staff are always fantastic, food is great and the accommodation is perfect. I’ll be back again for another stay.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean in excellent condition with a spacious bathroom. There was a mini bar with some free drinks and some payable. We had a sea view and it was very quiet. The restaurant was amazing food and the free breakfast was also amazing. Would love to come back at some point. Would re ommend this for a trip to the Eden Project and we even went out on a fast boat ride with Seafari and had a trip to the Austell Brewery.
Stayed 2 nights in May 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely stay with pier house Everyone very attentive and friendly Will definitely be coming back soon
Stayed 2 nights in Aug 2022

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can't beat this location

Fantastic location, parking just up the street (my low van doesn't like the very cobbled car park). Food great, staff great. Lots of cool extras like dryrobe and beach bag in room.
Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellant place to stop

This has just been refurbished, to an excellant standard. The food is excellant too, this is how hotels should be. The rooms have all been refurbished to a very high standard, & very stylish. Worth noting that I got upgraded to a suite, pity I wasn’t staying longer
Stayed 1 night in Oct 2024

10/10 Excellent

ROSEMARY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Couple of days break to unwind and recharge our batteries. Room was clean and nothing was too much trouble.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect relaxing weekend

3 nights of bliss!! Bed so comfortable room spotless. Staff so friendly, food scrumptious. Location perfection ❤️ Relax and enjoy x We cannot wait to return 🤗
Stayed 3 nights in Oct 2022

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute gem! It’s a shame we only stayed for one night. The room was beautifully decorated, clean and had everything you could possibly need and more, shower was superb. All staff were very friendly and helpful. Plenty of choice for breakfast, which was delicious. If we ever come back to Charlestown I wouldn’t even consider staying anywhere else but Pier House. Thank you for making us feel like home.
Stayed 1 night in Oct 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent choice

Stayed at this hotel on many occasions since 2004. Always a friendly welcome, in a clean and inviting atmosphere. Staff are so helpful & try their best to accommodate your wishes. Food excellent & choice of ales. Highly recommended.
Stayed 4 nights in Sep 2022

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We only stayed one night, (this time), but had an amazing stay! Staff so helpful & couldn't do enough for you. Breakfast was perfect, after a lovely nights sleep in a huge comfortable bed! Fabulous well appointed sea view room with both bath and shower in bathroom. (Room No.12). Highly recommended this Hotel!
Stayed 1 night in Nov 2022

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful and some lovely extras left in the room. My only problem was there was no one on reception when l arrived and no one to confirm where l could park. But otherwise it was superb.
Stayed 1 night in Sep 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The Pier House Hotel is located in an excellent and scenic position. The property is clean and well-maintained. Staff were friendly and very helpful. There is a good range of options for breakfast and we also enjoyed a delicious meal one evening. The hotel is also close to a bus stop from which you can get to various sites if you don’t want to drive (good if you want to do the St Austell Brewery tour!). Charlestown is a great location for a long weekend and a stay at the Pier House Hotel makes it all the more special.
Stayed 4 nights in Aug 2022

6/10 Okay

david

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the staff and there lovely attitude towards people, the food was no more than average, we liked the little extras that were in the rooms like the swim jackets and shopping bag we did not like the small size of the room and the excessive non stop noise that could be heard from our room number 23, we would never stay in that room again
Stayed 3 nights in Aug 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is nice and friendly and food was good, but my room was depressingly small and I stayed in another pub/hotel in the west country 4 weeks ago where the room was 5 times larger and cost less and it was in the peak period, so not value for money
Stayed 2 nights in Sep 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pub/restaurant/hotel in the modern style of Fullers and Young's pubs in London. My bedroom (4) was small but very nicely decorated. As billed the bed was pushed against a wall so had I not been alone one of us would have been climbing over the other to get up to pee. There was the opportunity however to nose to tail. Lots of comfort but more than one occupying you wouldn't want to stay for more than a few nights. Brilliant overall.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, but...

Very good indeed but was cold during the night and there were no blankets in the room. Ask beforehand! Also no toiletries in bathroom except fixed soap/shampoo dispenser.
Stayed 2 nights in Dec 2022

6/10 Okay

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel gorgeous but ruined by noisy doors

Easy check in and friendly staff. Parking a pain as you have to park in their sister company at the top of the road which fills up quickly. Room lovely decor however very small especially when you have luggage in there. Room 18 extremely noisy room kept awake by constant banging of doors in corridor which made our door rattle. Very hot room had window but view onto roof not nice. Bed was comfy, great shower. No instant coffee only a machine to try and work first thing in the morning after reading instructions. Breakfast was amazing and lots of it. Staff lovely. Had the most delicious fish and chips in the evening. Beautiful hotel in a gorgeous place
Stayed 1 night in Oct 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities
A mixed bag here - newly refurbished after a fire and only been open a few weeks. The rooms are nice enough with some lovely touches (the Pier House waterproof jacket an excellent idea) and extremely comfortable beds with wonderful crisp linen. Hotel services need some improvement - too few staff when arrived due to rota mixup so had to wait ages to be checked in (not great after a 4.5 hour drive) - the hanging rail in the bedroom is only accessible for individuals over 6ft tall (seriously!) and there were several light bulbs missing - even after a 5-day stay - not rocket science to sort those surely??!! Oh - and not much storage space. On the plus side the food and service and all of the team in the restaurant were excellent - great choice and very very well cooked - everything I chose was delicious - and looked after admirably by all of the team. Would I stay again - not sure - would need to find out the facilities of the room and whether I could hang up my clothes for the week !
Stayed 5 nights in Aug 2024

8/10 Good

Lynne

Liked: Cleanliness, room comfort

Good and not so good

The only qualm I had was the restaurant and kitchen. The restaurant particularly at breakfast was chaotic and disorganised but the meals we had were chilly and disappointing. There was no direction from the staff as to what would happen ie serve yourself or seved. And we had to resort to asking other visitors. Some food was cold when served. By far the bar staff were exceptional and knowledgable and the room cleaning was exceptional and friendly. Day reception was wonderfully helpful. Morning staff didnt even acknowledge my good morning or look up even though the place was empty except for me so they must have heard me as i went past.
Stayed 2 nights in Sep 2022

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The harbour was stunning ,the hotel was excellent in every way,even all the staff greeted and treated every dog that came into the lovely bar.Highly recommend,go!
Stayed 2 nights in Oct 2025

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