I booked two rooms for my family. Beside all the good experience, it become worse on December 01, 2025. When at breakfast, one staff member came to our table with burnt bread slices in his hand and rudly banged in front of my brother quoted, "This is what you need". Everyone got stunt and then a lady beside our table responded, she put these in toaster but they got stuck there. This person never apologized and walked away. I reported this to receptionist and she said he is higher in rank from me, so can't help. If Holiday Inn is not able to train its staff members, there is no point staying there in future.