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Comfort Inn & Suites West Springfield

2.5 star property
Travelers gather around the welcoming lobby fireplace after a day of adventure, while others enjoy a refreshing swim in the indoor pool

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Photo gallery for Comfort Inn & Suites West Springfield

Indoor pool - Comfort Inn & Suites West Springfield (West Springfield)
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi - Comfort Inn & Suites West Springfield (West Springfield)
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi - Comfort Inn & Suites West Springfield (West Springfield)
Pillowtop beds, blackout drapes, iron/ironing board, free WiFi - Comfort Inn & Suites West Springfield (West Springfield)
Lobby - Comfort Inn & Suites West Springfield (West Springfield)
The Comfort Inn & Suites combines coziness with convenience. Relax by the lobby fireplace, swim in the indoor pool, or browse the gift shop. Free WiFi keeps you connected, the staff offers attentive service, and RV parking is available for road-trippers.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for 1 King Bed, Nonsmoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

1 King Bed, Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for 1 King Bed, Nonsmoking, Accessible

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

1 King Bed, Nonsmoking, Accessible

  • Sleeps 2
  • Free WiFi

View all photos for 2 Queen Beds, Nonsmoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

2 Queen Beds, Nonsmoking

  • Sleeps 4
  • Free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(18 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(39 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

West Springfield is home to Comfort Inn & Suites West Springfield. Some of the area's popular attractions include Naismith Memorial Basketball Hall of Fame and Six Flags New England. Olympia Ice Center and Eastern States Exposition are also worth visiting. Visit our West Springfield travel guide
Map
106 Capital Drive, West Springfield, MA, 01089

What's nearby

  • Olympia Ice Center
    2 min walk - 0.1 miles
  • Riverdale Center
    15 min walk - 0.8 miles
  • Riverdale Shops
    19 min walk - 1.0 mile
  • Q Pin 2's
    2 min drive - 1.1 miles
  • Cinemark West Springfield 15
    2 min drive - 1.1 miles

Getting around

  • Springfield Union Station
    16 min drive
  • Bradley Intl. Airport (BDL)
    36 min drive

Restaurants

  • Wood-N-Tap
    20 min walk
  • Chili's Grill & Bar
    12 min walk
  • Burger King
    19 min walk
  • Panera Bread
    3 min drive
  • Dunkin'
    5 min drive

About this property

Comfort Inn & Suites West Springfield

Hotel near MGM Springfield
You can look forward to dry cleaning/laundry services, a fireplace in the lobby, and a hot tub at Comfort Inn & Suites West Springfield. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • RV/bus/truck parking, coffee/tea in the lobby, and free newspapers
  • A 24-hour front desk, an elevator, and a gift shop
  • Guest reviews give top marks for the helpful staff
Room features
All 75 rooms include comforts such as air conditioning, in addition to perks like free WiFi and free newspapers.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Comfort Inn & Suites West Springfield have a pool?

Yes, this property has an indoor pool.

Is Comfort Inn & Suites West Springfield pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Comfort Inn & Suites West Springfield?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Comfort Inn & Suites West Springfield?

Check-out is at 11:00 AM.

Where is Comfort Inn & Suites West Springfield located?

Situated in West Springfield, this hotel is within 1 mi (2 km) of Olympia Ice Center, Connecticut River, and Riverdale Shops. Big E and Holyoke Mall are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Comfort Inn & Suites West Springfield Reviews

7.6

Good

7.8

Cleanliness

7.2

Location

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 324 out of 955 reviews
Rating 8 - Good. 295 out of 955 reviews
Rating 6 - Okay. 174 out of 955 reviews
Rating 4 - Poor. 103 out of 955 reviews
Rating 2 - Terrible. 59 out of 955 reviews

Reviews

Verified

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Mostly clean rooms. They didn't have bed covers, something to think about. Overall quiet place. Stayed with small children. They loved the pool. Plenty of kids swimming but everyone was respectful. For the budget, I would stay here again.
Stayed 1 night in May 2026
Verified

8/10 Good

Kelly

Liked: Amenities
Very helpful staff, comfy beds!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kerry

Liked: Staff & service, amenities, property conditions & facilities
Great location, clean staff was very very friendly
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Shareen

The staff at check in was personable and highly professional.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Joan

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the bed was heavenly, the people staffing the front desk were friendly and helpful, and the breakfast buffet had everything you could want.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Yezenia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I reserved for a couple nights - would’ve liked to know there would also be a robotics convention at the same time and zero quiet - people running through the halls all hours and even knocking on my walls and door accidentally thinking it was their friends room /// horrible experience!! 50 people at a time in both the “free breakfast” and the pool/ spa - definitely didn’t eat no where to sit crowded and extremely loud from 6am - overall- staff was nice - I wish I stayed somewhere else also charged one extra person on my second night went to correct but again toooooo many people
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kerry

Liked: Staff & service, amenities, property conditions & facilities
The hot tub was definitely hot enough. The pool was a little bit cool though could’ve been a little warmer. The female desk agent that greeted us upon arrival was amazing. The hotel was pretty dead so she upgraded us to a suite which was great the gentleman that was working the front desk during the day I believe should not be in customer service. He didn’t have a smile on his face the entire time he was not very accommodating. The breakfast was amazing. Also, you really get a lot for your money plus you’re off the main road with the location. I loved it.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Hot tub and comfy beds
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Crystaline

Liked: Cleanliness, staff & service, amenities
I live it it was clean pool was hot
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities at this property great breakfast loved having the laundry available having a pool and hot tub. That was also great. The only negative is there’s a male associate running the front desk in the morning hours, and during the day he should not be in customer service does not smile and that’s what you want when you walk through the door. The woman in the evening is excellent very accommodating. They upgraded my room because it was so dead. She was a peach. I love the property because it’s not right on Riverdale Road. It’s in the back you feel safe.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will come back next year , staff very nice & the place plus the pool are very clean
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Rosanna

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean room, breakfast was good but ended too early. Stayed two nights and was quiet and good location
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Suzanne

Had a family stay and was a clean comfortable and friendly I will definitely stay again
Stayed 1 night in May 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Quiet location. Free breakfast, free parking and a swimming pool were all great benefits.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Ricki

Liked: Cleanliness, amenities
When I checked in the lady at the front desk went above and beyond. She was wonderful. The room was clean. The pool area was in good condition and clean.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay.

Very friendly and engaging staff.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean...
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and quiet area with a lot of close restaurants
Stayed 1 night in Jun 2025
Verified

8/10 Good

Kathleen

Liked: Cleanliness, amenities
Staff was friendly , beds were comfy . Great hotel
Stayed 7 nights in Sep 2024
Verified

8/10 Good

menderes

Liked: Cleanliness, amenities, property conditions & facilities
Our room and the bathroom was very nice and clean and the young man tending to the breakfast was very helpful and nice.
Stayed 2 nights in May 2025
Verified

8/10 Good

Jan

Nice quiet location, easily accessible to shopping and dining.
Stayed 5 nights in Oct 2024
Verified

8/10 Good

Kyle

Liked: Cleanliness, amenities
Very clean and friendly
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in and for morning breakfast were friendly and wonderful.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
The hotel was clean and the breakfast was excellent.
Stayed 1 night in Apr 2024
Verified

8/10 Good

JAMES M

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was better than most motel offerings.
Stayed 2 nights in Sep 2024