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Comfort Inn & Suites West Springfield

2.5 star property
Hotel in West Springfield with a 24-hour front desk and an indoor pool

Choose dates to view prices

Photo gallery for Comfort Inn & Suites West Springfield

Relax by the pool, surrounded by lounge chairs and a lifeguard stand.
Welcome to Comfort INN & SUITES, where guests can check in and enjoy a clean, professional environment.
Relax in a cozy seating area with a fireplace and comfortable armchairs and sofas.
Kitchen area with microwave, refrigerator, dishwasher, and stove, featuring a granite countertop and two chairs.
Welcome to this charming building with a covered entrance area, featuring a bench and potted plants, and large windows.

Popular amenities

  • Pool
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • 27.00 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Sofa bed
Private bathroom
  • 27.00 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Pillowtop beds, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Pillowtop bed
Private bathroom
Hair dryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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  • Parking included
7.0 out of 10, Good, 1,012 reviews
Quality Inn West Springfield

About the neighborhood

Map
106 Capital Drive, West Springfield, MA, 01089

What's nearby

  • Olympia Ice Center - 2 min walk - 0.1 miles
  • Baystate Medical Center - 3 min drive - 2.2 miles
  • Big E - 3 min drive - 2.0 miles
  • MGM Springfield - 5 min drive - 4.4 miles
  • Naismith Memorial Basketball Hall of Fame - 6 min drive - 4.6 miles

Getting around

  • Springfield Union Station - 7 min drive
  • Bradley Intl. Airport (BDL) - 29 min drive

Restaurants

  • ‪Wood-N-Tap - ‬20 min walk
  • ‪Panera Bread - ‬3 min drive
  • ‪Rumbleseat - ‬6 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Chili's Grill & Bar - ‬12 min walk

About this property

Comfort Inn & Suites West Springfield

Hotel near Big E
You can look forward to dry cleaning/laundry services, a fireplace in the lobby, and a hot tub at Comfort Inn & Suites. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • RV/bus/truck parking, free newspapers, and a front-desk safe
  • A 24-hour front desk, coffee/tea in the lobby, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 75 rooms include comforts such as air conditioning, in addition to perks like free WiFi and free newspapers.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008023250
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn West Springfield
Comfort West Springfield
Comfort Inn Suites
Comfort Inn & Suites Hotel
Comfort Inn & Suites West Springfield
Comfort Inn & Suites Hotel West Springfield

Frequently asked questions

Does Comfort Inn & Suites have a pool?

Yes, this property has an indoor pool.

Is Comfort Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Comfort Inn & Suites?

Self parking is free at this property.

What time is check-in at Comfort Inn & Suites?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Comfort Inn & Suites?

Check-out is at 11:00 AM.

Where is Comfort Inn & Suites located?

Situated in West Springfield, this hotel is within 1 mi (2 km) of Olympia Ice Center, Connecticut River, and Q Pin 2's. Big E and Holyoke Mall are also within 3 mi (5 km).

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Comfort Inn & Suites West Springfield Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 279 out of 851 reviews
Rating 8 - Good. 274 out of 851 reviews
Rating 6 - Okay. 163 out of 851 reviews
Rating 4 - Poor. 95 out of 851 reviews
Rating 2 - Terrible. 40 out of 851 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and quiet area with a lot of close restaurants
Stayed 1 night in Jun 2025

8/10 Good

Kyle

Liked: Cleanliness, amenities
Very clean and friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Shaneice

Liked: Property conditions & facilities
Hot tub
Stayed 3 nights in Jul 2025

10/10 Excellent

Emmanuel

Liked: Cleanliness, amenities
Great time
Stayed 1 night in Jun 2025

2/10 Terrible

Maria

Pool over pack
Stayed 1 night in Jun 2025

2/10 Terrible

Laurie

Disliked: Cleanliness, property conditions & facilities
There are actually people that live at this property! We had people partying right outside our window till 4:00 in the morning! I would not recommend this property to anyone and I will not be staying there again!
Stayed 4 nights in Jun 2025

6/10 Okay

Rebecca

Liked: Cleanliness, amenities
The room was very nice, and the bed was very comfortable. The bathroom sink dripped the whole stay, and water dripped outside the window from somewhere upstairs constantly. Housecleaning was there every day even though the sign said they would only clean every third day. The front desk clerk at check- in was dressed very unprofessionally-all in black, goth style, with knee-high boots, stockings, and choker-chain necklace.
Stayed 4 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family

Just visiting family
Stayed 1 night in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very nice, the young man working breakfast in the morning was amazing super friendly. The night front desk who was working at check in was very sweet. As was the women at check out and housekeeping. Great staff!
Stayed 3 nights in Apr 2025

4/10 Poor

Shad

The property was dirty and not well maintained
Stayed 4 nights in Jun 2025

2/10 Terrible

Karen

Disliked: Amenities, property conditions & facilities
Key cards and master wouldn’t work.
Stayed 1 night in Jun 2025

6/10 Okay

Peter or Nathalie

Disliked: Cleanliness, property conditions & facilities
This is not a very clean or new property like the photos show. Bed sheets were clean, the rest needs an upgrade. Very old hotel.
Stayed 3 nights in May 2025

6/10 Okay

Nancy

Liked: Staff & service
The property definitely could use some updating. Not quite as clean as i would like it to be. The staff is nice though.
Stayed 2 nights in May 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay
Stayed 2 nights in Oct 2024

4/10 Poor

Debbie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom was dirty. Overall not clean in all atras of the hotel.
Stayed 1 night in May 2025

8/10 Good

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Jan 2025

8/10 Good

Jan

Nice quiet location, easily accessible to shopping and dining.
Stayed 5 nights in Oct 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off 91 ! Would stay there again
Stayed 1 night in Oct 2024

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in and for morning breakfast were friendly and wonderful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Valentine's weekend

It was a Valentine's weekend visit.
Stayed 1 night in Feb 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2025

8/10 Good

Kathleen

Liked: Cleanliness, amenities
Staff was friendly , beds were comfy . Great hotel
Stayed 7 nights in Sep 2024

10/10 Excellent

Sharon

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jacuzzi is the best one ive been in. Hot, strong jets, clean
Stayed 1 night in Jan 2025