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Candlewood Suites West Springfield by IHG

2.5 star property
Travelers can soak away stress in the spa tub or keep up with fitness routines at the 24-hour gym, perfect for recharging between adventures

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Photo gallery for Candlewood Suites West Springfield by IHG

Exterior - Candlewood Suites West Springfield by IHG (West Springfield)
Suite, 1 Bedroom | Desk, blackout drapes, soundproofing, iron/ironing board - Candlewood Suites West Springfield by IHG (West Springfield)
Exterior - Candlewood Suites West Springfield by IHG (West Springfield)
Indoor pool - Candlewood Suites West Springfield by IHG (West Springfield)
Desk, blackout drapes, soundproofing, iron/ironing board - Candlewood Suites West Springfield by IHG (West Springfield)
Big E offers a peaceful retreat in the business district. Unwind in the spa tub after a busy day or keep your fitness routine on track at the 24-hour gym. Nearby Candlewood Suites West Springfield provides free WiFi for planning the next day's activities.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(46 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in West Springfield, Candlewood Suites West Springfield by IHG is in the business district and near the airport. Some of the area's popular attractions include Naismith Memorial Basketball Hall of Fame and Six Flags New England. Olympia Ice Center and Eastern States Exposition are also worth visiting. Visit our West Springfield travel guide
Map
572 Riverdale St, West Springfield, MA, 01089

What's nearby

  • Cinemark West Springfield 15
    8 min walk - 0.5 miles
  • Q Pin 2's
    8 min walk - 0.5 miles
  • Riverdale Shops
    14 min walk - 0.8 miles
  • Big E
    16 min walk - 0.9 miles
  • Olympia Ice Center
    3 min drive - 1.6 miles

Getting around

  • Springfield Union Station
    11 min drive
  • Bradley Intl. Airport (BDL)
    28 min drive

Restaurants

  • Cumberland Farms
    2 min drive
  • Pride
    3 min drive
  • puerto rico bakery 1
    4 min drive
  • Wood-N-Tap
    15 min walk
  • McDonald's
    11 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel near MGM Springfield
A grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services are just a few of the amenities provided at Candlewood Suites West Springfield by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a 24-hour business center.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • Tour/ticket assistance, outdoor furniture, and multilingual staff
  • A TV in the lobby, a front-desk safe, and coffee/tea in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 71 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and sound-insulated walls. Guest reviews highly rate the clean rooms at the property.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 42-inch LED TVs with premium channels and DVD players
  • Kitchens, refrigerators, and dishwashers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

Does Candlewood Suites West Springfield by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–9:00 PM.

Is Candlewood Suites West Springfield by IHG pet-friendly?

Yes, this hotel allows dogs (limit 2 total) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 25 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Candlewood Suites West Springfield by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Candlewood Suites West Springfield by IHG?

Check-out is at 11 AM.

Where is Candlewood Suites West Springfield by IHG located?

Situated near the airport, this hotel is within a 15-minute walk of Connecticut River and Riverdale Shops. Big E and Majestic Theatre are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Candlewood Suites West Springfield by IHG Reviews

8.4

Very Good

8.6

Cleanliness

8.2

Location

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 441 out of 865 reviews
Rating 8 - Good. 242 out of 865 reviews
Rating 6 - Okay. 96 out of 865 reviews
Rating 4 - Poor. 49 out of 865 reviews
Rating 2 - Terrible. 37 out of 865 reviews

Reviews

Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities
This was a great place. Clean and the staff was friendly and welcoming
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Rufus Carter Price

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent fresh brewed coffee in the lobby.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Bruce

Liked: Cleanliness
We stay here several times a year. Staff is always great. Great location. For the price, accommodations are perfect
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Shyravia

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were beautiful and very clean. Staff was amazing.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was plenty of space in the room with a big comfy chair. They also supplied Dove shampoo, conditioner and body wash which was a pleasant surprise.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Aline

Liked: Cleanliness
Everything is clean
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Aiisha

Liked: Cleanliness, staff & service, amenities
The room the staff everything was perfect
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities
Room was clean and staff was nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was friendly.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Damian

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Staff was amazing. Loved the jacuzzi.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet & clean & nice room w/full kitchen
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love going to candlewood staff are very friendly and the room is clean.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Carlos J

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and big. Check in was quick and staff was friendly.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service
Best front desk staff ever!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Staff was great. Room was clean. Good price. Great value.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
We had a great experience here. Very nice staff, very clean room.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff, clean room and comfortable suite.. highly recommend
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Marcella

Liked: Amenities
Nice room, friendly staff
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Sherry

Liked: Cleanliness, amenities, property conditions & facilities
Staff are awesome
Stayed 1 night in Dec 2025
Verified

8/10 Good

M-J

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
staff was great! the borrow cabinet is an awesome feature and the pool and hot tub were amazing!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Cynthia

Disliked: Amenities
Enjoyed the stay, love the cleanness, I’m big on how clean all hotels are, THEY DIDNT DISAPPOINT
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Friendly desk attendant at check in. Thoughtful details. Affordable rate thru Expedia. Kitchenette well appointed. Yes there could be some upgrades but over all I thought it felt safe, clean and worth what I paid
Stayed 1 night in Dec 2025