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Best Western Springfield West Inn

2.5 star property
Hotel with free breakfast, steps from Connecticut River

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Photo gallery for Best Western Springfield West Inn

Relax in a spacious living area with a sofa, armchairs, and a large window offering a view.
Relax in this cozy space with a flat-screen TV, laptop, and compact refrigerator.
Comfortable accommodations feature a large bed, bedside tables, and a wall-mounted television.
Enjoy a meal at this restaurant with a central counter and various food and beverage options, along with seating for groups and individuals.
Guests can enjoy a welcoming entrance with a covered area and beautifully manicured lawn.

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed, Accessible, Bathtub

Highlights

Air conditioning
Mini-fridge
TV
Separate bedroom
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(22 reviews)

Highlights

Air conditioning
Mini-fridge
TV
Separate bedroom
Hair dryer
Private bathroom
Shower/tub combination
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.4 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Mini-fridge
TV
Separate bedroom
Hair dryer
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
429 Riverdale Street, West Springfield, MA, 01089

What's nearby

  • Big E - 6 min walk - 0.4 miles
  • Baystate Medical Center - 3 min drive - 2.2 miles
  • MGM Springfield - 4 min drive - 2.9 miles
  • Eastern States Exposition - 4 min drive - 2.7 miles
  • Naismith Memorial Basketball Hall of Fame - 4 min drive - 3.1 miles

Getting around

  • Springfield Union Station - 11 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Wood-N-Tap - ‬2 min drive
  • ‪Puerto Rico Bakery - ‬5 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Wendy's - ‬4 min drive

About this property

Best Western Springfield West Inn

Hotel near Connecticut River
Located close to Baystate Medical Center and Eastern States Exposition, Best Western Springfield West Inn provides free continental breakfast, laundry facilities, and a 24-hour gym. Free in-room WiFi and a 24-hour business center are available to all guests.
Other perks at this hotel include:
  • Free self parking
  • Express check-out, a computer station, and a vending machine
  • Smoke-free premises, multilingual staff, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 53 rooms offer comforts such as air conditioning, as well as amenities like free WiFi. Guest reviews give good marks for the clean rooms at the property.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with premium channels
  • Mini fridges, coffee/tea makers, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Frequently asked questions

Is Best Western Springfield West Inn pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Springfield West Inn?

Self parking is free at this property.

What time is check-in at Best Western Springfield West Inn?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Springfield West Inn?

Check-out is at 11 AM.

Where is Best Western Springfield West Inn located?

Situated in West Springfield, this hotel is 0.1 mi (0.1 km) from Connecticut River and within 3 mi (5 km) of Eastern States Exposition and Baystate Medical Center. MassMutual Center and MGM Springfield are also within 3 mi (5 km).

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Best Western Springfield West Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 1000 reviews
Rating 8 - Good. 344 out of 1000 reviews
Rating 6 - Okay. 158 out of 1000 reviews
Rating 4 - Poor. 71 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Once and easy check in, hotel was under construction but did not realize it without the notices around. Hotel smelled clean when first entering and throughout the hallways. I was pleasantly surprised to the continental breakfast, lots of options.
Stayed 1 night in Jul 2025

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Disliked: Amenities
Great hotel. Under renovation. Nothing fabulous, nothing horrible.
Stayed 1 night in Jul 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were top notch, nothing pretencious. Staff were all very helpful and pleasant.
Stayed 1 night in May 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the great job
Stayed 2 nights in Jun 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I’ve stayed here and it’s been great both times.
Stayed 1 night in Mar 2025

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and close to the airport.

Quick stay before a flight out of Toronto. Room was super comfortable and as a bonus we were able to park our car for the week while we were away.
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple check in and quiet stay.
Stayed 1 night in Feb 2025

8/10 Good

Nitin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the facility overall is great, broken things like the refrigerator door in our room (fell out upon opening) worries me as that could come on us for breaking it. It also says about the upkeep of the facility. Usually Best Western are good, so was this. Breakfast could be little better, but can’t really compare to other hotels in the area. Overall, for a good price, I’ll recommend this facility anyway.
Stayed 1 night in Jul 2025

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were just finishing the lobby renovations when I arrived. It looks great. The facility is not new but they've done a great job and the rooms are nice. Helpful staff and a pretty decent breakfast which changes every day. Pool is not open. Easy-peasy parking right next to the lobby! Older female traveler - so that is important.
Stayed 5 nights in Jul 2025

8/10 Good

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I only stayed one night, the service and staff were very good. Plus, the places I needed to go and where I could eat were very close by.
Stayed 1 night in Mar 2025

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities
The manager was the rudest man I ever met.Ig I hvonsideted staying there .ad met him earlier I would not of considered staying. He
Stayed 1 night in Jul 2025

10/10 Excellent

Hongtu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and friendly staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Susan A

Liked: Cleanliness, staff & service, property conditions & facilities
The person on the desk was able to change room assignment to adjoining rooms. He also offered bottles of cold water to take up to rooms. I forgot a pillow after check out and was able to send someone to see if still there. Staff went to room and found it! Yay.
Stayed 1 night in Jul 2025

2/10 Terrible

Wendell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive not recommended…
Stayed 2 nights in Jul 2025

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
This was my third stay, the hotel appears to have been renovated recently, at least the 3rd floor where I stayed. Very quiet and clean room. Comfortable stay.
Stayed 1 night in Apr 2025

6/10 Okay

Melissa

You get what you pay
Stayed 1 night in Apr 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got pranked before we even checked in. Kinda funny. But renovations going on in lobby. Otherwise fine
Stayed 1 night in Jun 2025

6/10 Okay

Stephanie

Liked: Staff & service
Disliked: Amenities
Stay was good, exactly as advertised
Stayed 1 night in Feb 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing renovations yet was still clean and incredibly quiet with all the work going on. We had an updated room that reflected the improvements done— would stay again in a heartbeat.
Stayed 1 night in Apr 2025

6/10 Okay

Jonathan

Quiet. Comfortable. Under renovation.
Stayed 2 nights in May 2025

8/10 Good

GLAYJOS

Liked: Cleanliness, amenities, property conditions & facilities
On a mano road, 5 mins car from a mall, good area, the property entrance under construction, parking lot is small, clean a renovated building. Basic Breakfast. In general pretty good
Stayed 1 night in May 2025

6/10 Okay

Alexandra

Disliked: Property conditions & facilities
Room was clean, staff were nice. The hotel itself is currently under construction-the vending machines were out of service, and the window unit was extremely loud every time that it went on. Close to a lot of great restaurants
Stayed 1 night in Apr 2025

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fan of this property. It was a place to sleep.
Stayed 1 night in May 2025

8/10 Good

Dennis

Liked: Cleanliness, room comfort

Good bang for your buck

Decent place for the price. Room was clean, carpets were fairly new. Overall it was pretty quiet so I slept good. Breakfast was also good for grab and go.
Stayed 1 night in Apr 2025