- Liked: Cleanliness, amenities, property conditions & facilities
The property was beautiful. Our room was clean as was the whole facility. We checked in to our room easily around 5pm. The first evening starting at 9pm we began receiving phone calls from the front desk. They said we had a mix up with the reservation and that we weren’t checked in and were inquiring about the last name. It took them 3 calls to figure it out and by 9:45 pm they finally had us checked in. It was very annoying trying to sleep and getting phone calls. We had an early morning with a 6am shuttle at Zion we were trying to sleep for. Then again at almost 10, they called a 4th time to ask for payment information again. They brought us 2 bottles of water for the inconvenience. Didn’t seem like a lot. The next day when we got back from exploring at Zion, our keys didn’t work and we had to walk around to the front of the building and get all new keys again. Besides that frustration the rest of the stay was pleasant.