Ratings based on 2,590 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Foothill Ranch
Posted Apr 17, 2024 on Expedia
Nice rooms. Easy check in.
Comment from Hotel Management
Apr 17, 2024 by DRS, Hotel Management
Thank you Sheila!
by A verified traveler
Posted Apr 16, 2024 on Expedia
The staff was very very friendly and helpful. Breakfast was nice enough and convenient.
Shuttle to airport was also convenient.
Comment from Hotel Management
Apr 17, 2024 by DRS, Hotel Management
Thank you Laura!
by A verified traveler
Posted Apr 16, 2024 on Expedia
A little dated, but really appreciated that they found a room for us at the last minute.
Comment from Hotel Management
Apr 17, 2024 by DRS, Hotel Management
Thank you Amanda!
by A verified traveler
Posted Apr 16, 2024 on Expedia
A special shout out to the staff. Request for disabled guest properly met...maybe all good except for the mop lady in the hallway early in the morning!
Comment from Hotel Management
Apr 16, 2024 by DRS, Hotel Management
Thank you Ted!
by A verified traveler
Posted Apr 16, 2024 on Expedia
The hotel itself was nice and close to things but We stayed there because it was close to the airport and I called to check how much parking was a gentleman told me it was free the first night and then additional parking was 5$ a night so we canceled are reservation at park n go but then get to the hotel another man says that’s it’s 15$ a night and 5$ for the first night so we decided to still do it but he neglected to say we needed to put our name on a list or put us on a list for a shuttle he gave us the paper for our car window and that was it . We were taking and wanted to know the times the shuttles leave because he didn’t say so we called down to the lobby the women answered and told us they run every 30 mins but we needed to be on a list and so she added us but she neglected to say we needed to be in the lobby 10 mins before we got down there right at 6:29 and the shuttle was gone had just left and would not turn around . We had to cancel are payment there and run to parking spot right next door and thankfully they could take us or else we would have missed our flight to Costa Rica . I did not appreciate the mis communication and rudeness from the lady that morning . This was on 3/13 . They refunded the money for that but only after I called a couple times so the lady knowingly just didn’t cancel it even tho we didn’t stay there with our car . I won’t be coming back just because of all that .
Comment from Hotel Management
Apr 16, 2024 by DRS, Hotel Management
Sorry to hear we did not meet your expectations.
by A verified traveler
Posted Apr 16, 2024 on Expedia
The customer service was excellent
Comment from Hotel Management
Apr 16, 2024 by Rey Alvarez, Hotel Management
Thank you for sharing your recent experience at Country Inn & Suites by Radisson, Orlando Airport, We sincerely appreciate your feedback and are happy to hear you had a great experience with us based on your comments and your score. We hope to see you soon.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Rey Alvarez, Hotel Management
-On behalf of our entire staff at Country Inn & Suites by Radisson, Orlando Airport, FL, we apologize for any inconvenience you might have experienced during your stay at our hotel. I will share your rating score with our team, and I assure you we are working diligently to ensure that all our guest will be extremely satisfied with our accommodations and our customer service and that the experience will exceed all expectations. By providing the service, quality and value that will go above and beyond our guest expectations. We want to thank you for taking the time to provide us with your feedback which is very valuable to us..
by A verified traveler
Posted Apr 14, 2024 on Expedia
Pros: very large room, quiet, friendly staff, pool, breakfast (convenient but very basic); Go Port pickup spot for cruise port, lots of nearby restaurants to get dinner delivered since we didn't have a car
Cons: Carpet in the hallway and our room was dingy and stained with multiple bleach stains on hall carpet; stains on furniture; mattress did not suit us/uncomfortable
Overall: fine for one night
Comment from Hotel Management
Apr 14, 2024 by DRS, Hotel Management
Sorry to hear we did not meet your expectations.
by A verified traveler
Posted Apr 14, 2024 on Expedia
The room was clean and nice. The halls had an over powering floral scent. Breakfast was horrible.
Comment from Hotel Management
Apr 14, 2024 by DRS, Hotel Management
Sorry to hear we did not meet your expectations.
by A verified traveler
Posted Apr 13, 2024 on Expedia
Bed was comfortable. Bathroom was clean. However, the carpet in the hall and room needs to be replaced.
Comment from Hotel Management
Apr 13, 2024 by DRS, Hotel Management
Thank you Timothy!