We had a very stressful and disappointing experience. We arrived around 12:00 AM and were able to open the main entrance, but the room door would not open despite trying many times. We spent almost an hour trying to access the room and called for help, but there was no support available at all.
As a result, we were left outside late at night and had no choice but to book a hotel at the last minute, which cost us a lot of money. This caused a lot of stress, inconvenience, and extra expense.
The lack of emergency support was unacceptable. Guests should not be left without help in this kind of situation. I would not recommend this stay at all!