“Pasamos cuatro noches en el hotel y cada día superaba, en el mal sentido, al anterior.
Primero nos dieron una habitación que no correspondía con la categoría que habíamos reservado: suite. Cuando ya conseguimos la habitación de la categoría pertinente, no funcionaba la caja fuerte y tampoco la bañera (principal motivo de la reserva de esta categoría). Intentamos que lo solucionasen ese día pero no nos hicieron caso. Al día siguiente, volvimos a pedirlo pero nos siguieron ignorando. Al día...
“I nearly wanted to provide one star if not for them upgrading the room. The room had 3 large cockroaches that fly. I injured my palm while hitting one. There were many other insects and spiders too. After they upgraded us, the TV in the room couldn’t work. The breakfast was limited and tasteless. The location was not ideal. Should get one inside Galle Fort. ”
“Property has very spacious rooms and well maintained.
Lovely Beach location although waves rough at this time.
Food overall quality, very tasty and well presented.
Staff very personable ,attentive and seeking to offer service especially Assistant Manager Siri, Dilen and Nilanga.”