Ratings based on 5,766 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
2 out of 5
by A verified traveler

Posted Jan 12, 2020 on Expedia
Small rooms and super small refrigerator. Lobby floor was dirty for days. Closet didnt have any light and any thing that could help was cellphone light. Shampoo and conditioner wasnt replaced the last day. Overall I don't recommend this place.
Comment from Hotel Management
Jan 13, 2020 by Hotel Manager, Hotel Management
Dear Artor, thank you for being our guest. We apologize for disappointing you with your room and are sorry for all the oversights you mentioned. Your feedback is valuable to us, and we will review your concerns with our team to take corrective measures. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. David W. Hotel Manager
5 out of 5
by A verified traveler from Lauderdale

Posted Jan 9, 2020 on Expedia
Newly renovated and clean, great location near transportation, huge gym that is one of the best I have ever used at a hotel, staff very friendly and helpful. The View Lounge has great drinks and beautiful sights too. Would definitely stay here again
Comment from Hotel Management
Jan 10, 2020 by Hotel Manager, Hotel Management
Dear Guest, thank you for your fantastic review and for all the wonderful things that you had to say about the newly redesigned San Francisco Marriott Marquis. We are delighted how much you enjoyed our downtown luxury haven and the well-equipped fitness center. It is also nice knowing you enjoyed our friendly service and that you had an excellent time at The View Lounge. It is always a joy to hear our guests are excited about returning; we are looking forward to it! David W. Hotel Manager
5 out of 5
by A verified traveler from Toronto

Posted Jan 8, 2020 on Expedia
The experience exceeded more than expected. Everything went smoothly from check in to check out. The room is very clean, spacious, homey and very comfortable. Staff are amazing, very nice and accommodating and also, our needs and concerns were answered/attended to right away. Will definitely stay at Marriott again and will recommend to friends and families.
Comment from Hotel Management
Jan 9, 2020 by Hotel Manager, Hotel Management
Dear Guest, thank you for staying at the newly redesigned San Francisco Marriott Marquis. We are thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. All of our associates are dedicated to going the extra mile in taking care of guests. Thank you also for your kind compliments about our well-appointed accommodations. We appreciate you recommending us and look forward to welcoming you again soon. David W. Hotel Manager
2 out of 5
by A verified traveler from Tampa, Florida

Posted Jan 7, 2020 on Expedia
The prices was way to HIGH . I stayed for 17 nights and the prices fluxuate night to night which is stupid . I stayed I. The same hotel and same room for all 17 days / nights . What makes it right for them to charge ungodly prices . And when I booked the hotel I didn’t know YOU MUST pay for Valet parking at $80.00 per night again STUPID !!!! When I booked the hotel I thought you had the option to choose self parking or Valet .
Comment from Hotel Management
Jan 9, 2020 by Hotel Manager, Hotel Management
Dear Guest, we regret your disappointment with the price paid. We work hard to ensure our rates are competitive and in line with area hotels, and prices may vary daily based on average room demand. Our hotel offers the best value in the area with our excellent downtown location, impeccable service, and complimentary amenities. We appreciate your business and hope to see you again soon. David W. Hotel Manager
5 out of 5
by A verified traveler

Posted Jan 7, 2020 on Expedia
Comment from Hotel Management
Jan 8, 2020 by Hotel Manager, Hotel Management
Dear Guest, we appreciate you choosing the newly redesigned San Francisco Marriott Marquis and for your terrific rating. It was a pleasure hosting you, and we look forward to your return visit soon. David W. Hotel Manager
5 out of 5
by A verified traveler

Posted Jan 7, 2020 on Expedia
Comment from Hotel Management
Jan 7, 2020 by Hotel Manager, Hotel Management
Dear Guest, thank you for rating your stay at San Francisco Marriott Marquis. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. David W. Hotel Manager
5 out of 5
by A verified traveler

Posted Jan 5, 2020 on Expedia
Comment from Hotel Management
Jan 6, 2020 by Hotel Manager, Hotel Management
Dear Guest, thank you for your excellent rating of the newly redesigned San Francisco Marriott Marquis. We are glad you enjoyed your experience with us and hope to see you again soon. David W. Hotel Manager
3 out of 5
by A verified traveler

Posted Jan 4, 2020 on Expedia
Comment from Hotel Management
Jan 5, 2020 by Hotel Manager, Hotel Management
Dear Guest, thank you for your rating. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. David W. Hotel Manager
4 out of 5
by A verified traveler

Posted Jan 4, 2020 on Expedia
Comment from Hotel Management
Jan 12, 2020 by Hotel Manager, Hotel Management
Dear Guest, thank you for sharing the wonderful rating about your experience at the San Francisco Marriott Marquis. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. David W. Hotel Manager
5 out of 5
by A verified traveler

Posted Jan 4, 2020 on Expedia
EVRYTHING was good, except that there was no free wifi in the hotel room. This was a great disappointment & inconvenience because we had this service at all other hotels that we stayed.
Comment from Hotel Management
Jan 5, 2020 by Hotel Manager, Hotel Management
Dear Guest, it was our pleasure hosting you at San Francisco Marriott Marquis, and we appreciate you sharing your experience. We are delighted to know you loved each and every aspect of our hotel. We also welcome feedback that includes what you did not like. We are always seeking to improve our guest experience; therefore, we are grateful for every comment. It would be an honor to host you again should your travels bring you this way. David W. Hotel Manager